How do you think Sarah felt? Let’s watch her reaction and listen to what she has to say.

The passengers as members of the general public have witnessed unprofessional behaviour. They now have a poor impression of student nurses. Sarah’s experience has left her feeling vulnerable. The incident has affected her quality of life. Sarah and the other passengers now mistrust the wider nursing profession. Their opinions of the healthcare system have been influenced by the serious breaches in confidentiality and inappropriate disclosures of patient information. Importantly, this could influence their decision to seek nursing help in the future and this could affect their health.

Sarah's reaction