Student Service Centres
The most noticeable difference around campus was the introduction of new Student Service Centres. We now have Service Centres spread across our UK campuses, with three on University Park and one each at QMC, Jubilee, Sutton Bonington, City Hospital and Royal Derby Hospital. These are places where students can get help on a range of administrative processes and queries related to their course or the wider student experience. Visit the Student Services website
to find out more.
Student Services department
We established a new Student Services department to oversee our Student Service Centres and to manage and improve our administrative processes. For the first time we brought the wide ranging expertise of our Faculty administrative staff together into one organisation in order to share knowledge and ways of working. Find out more about Student Services on Workspace
Optimised Admissions and Enquiries processes
We have introduced new software and processes to support our Admissions and Enquiries teams. This consisted of the implementation of a new PeopleSoft software system called Campus Solutions, which allows our teams to work more efficiently and collaboratively. Find out more about the new Admissions system
The Campus Solutions software offered us an end-to-end student records system, meaning that all student administrative processes can be completed in one place and kept in one record. The system will enable an integrated view of the entire Nottingham student journey.
We’ve also built a portal called MyNottingham, where students can access their record and carry out their part of these administrative processes. MyNottingham and Campus Solutions are integrated so the records seen by a staff member will automatically be updated if a student makes a change – and vice versa.
Malaysia was the first campus to use Campus Solutions and MyNottingham, with new functionality brought online through the academic cycle. Using our experience there, we’ve been able to identify and resolve issues before they affect the other two campuses.
Campus Solutions was rolled out in phases to staff and students in Ningbo, China. Find out more about the implementation in China.
UK Direct Admissions and Teacher Training
UK Campus Solutions implementation
The Campus Solutions student records system was rolled out for staff and students in the UK to use from January 2019. The Finance part of the system will be available for students to use from summer 2019.