Digital and Technology Services

We're here to support

There are a number of ways you can get both 1-2-1 and remote support to help you get up and running with your devices and IT equipment in your first few weeks.
IT Smart Bar in Student Service Centre
 

Help and support

During the start of each academic year, we provide additional support to help you get set up and connected to a wide range of IT services. 

check_circle   Go through the steps on the Before you start and When you start pages

check_circle   Get help from student IT assistants online and on campus

check_circle   Attend your Faculty IT Induction session and learn all about the IT services available

check_circle   Call our IT Service Desk 24/7 on 0115 95 16677

check_circle   Access support throughout the year at our Smart Bars

 

IT Smart Bar assistants

Our IT assistants are available when you arrive on campus to provide on-the-spot support and help you get set up. 

In September and October, you will find our IT assistants at the following locations: 

  • Roaming near university Halls of Residence *
  • Near Student Service Centres
  • Our virtual Smart Bar

Full details including dates, times and locations are as follows:

Week commencing 16 September

Week commencing 16 September

Virtual

  • Virtual Smart Bar - Microsoft Teams, online Thursday 19 Sept to Sunday 22 Sept, 12pm (noon) - 6pm.

On campus

Locations, dates and time
CampusLocationDateTime
University Park International Registration, 
Great Hall, Trent Building		 Thursday 19 Sept, 
Friday 20 Sept and 
Saturday 21 Sept		 10am - 4.30pm
University Park Student Service Centre, 
Portland Building		 Friday 20 Sept
Saturday 21 Sept		 11am - 6pm
Jubilee Student Service Centre, 
Exchange Building		 Friday 20 Sept
Saturday 21 Sept		 11am - 6pm
Sutton Bonington Student Service Centre, 
The Barn		 Saturday 21 Sept 10am - 4pm

* Please note: during the arrivals period, our IT Smart Bar assistants offer roaming support to students in UoN Halls of Residence. Contact the Virtual Smart Bar to chat with one of our assistants.

 
Week commencing 23 September

Week commencing 23 September

Virtual

  • Virtual Smart Bar - Microsoft Teams, online Monday 23 Sept to Sunday 29 Sept (weekdays 10am-4pm, weekend 12pm-3pm)

On campus

Locations, dates and time
CampusLocationDateTime
University Park International Registration, 
Great Hall, Trent Building		 Monday 23 Sept -
Tuesday 24 Sept		 9am - 4.30pm
University Park

Pop-up Smart Bars outside
Student Service Centres:

  • Portland Building (Central)
  • Physics Building (East)
 Monday 23 Sept -
Friday 27 Sept		 10am - 4pm
Jubilee Student Service Centre, 
Exchange Building		 Monday 23 Sept -
Friday 27 Sept		 10am - 4pm
Queens Medical Centre Student Service Centre, 
B Floor, Medical School		 Monday 23 Sept -
Friday 27 Sept		 10am - 4pm
Sutton Bonington Student Service Centre, 
The Barn		 Monday 23 Sept -
Friday 27 Sept		 11am - 3pm
 
Week commencing 30 September

Week commencing 30 September

Virtual

  • Virtual Smart Bar - Microsoft Teams, online Monday 30 Sept to Friday 4 Oct, 10am-4pm

On campus

Locations, dates and time
CampusLocation (pop-up Smart Bars)DateTime
University Park

Student Service Centres:

  • Portland Building (Central)
  • Physics Building (East)
 Monday 30 Sept -
Friday 4 Oct		 10am - 4pm
Jubilee Student Service Centre,
Exchange Building		 Monday 30 Sept -
Friday 4 Oct		 10am - 4pm
Queens Medical Centre Student Service Centre,
B Floor, Medical School		 Monday 30 Sept -
Friday 4 Oct		 10am - 4pm
Sutton Bonington Student Service Centre,
The Barn		 Monday 30 Sept -
Friday 4 Oct		 11am - 3pm
 
Week commencing 7 October

Week commencing 7 October

Virtual

  • Virtual Smart Bar - Microsoft Teams, online Monday 7 Oct to Friday 11 Oct, 10am-4pm

On campus

Locations, dates and time
CampusLocation (pop-up Smart Bars)DateTime
University Park

Student Service Centres:

  • Portland Building (Central)
  • Physics Building (East)
 Monday 7 Oct -
Friday 11 Oct		 10am - 4pm
Jubilee Student Service Centre,
Exchange Building		 Monday 7 Oct -
Friday 11 Oct		 10am - 4pm
Queens Medical Centre Student Service Centre,
B Floor, Medical School		 Monday 7 Oct -
Friday 11 Oct		 10am - 4pm
Sutton Bonington Student Service Centre,
The Barn		 Monday 7 Oct -
Friday 11 Oct		 11am - 3pm
 
Week commencing 14 October

Week commencing 14 October

Virtual

  • Virtual Smart Bar - Microsoft Teams, online Monday 14 Oct to Friday 18 Oct, 10am-4pm

On campus

Locations, dates and time
CampusLocation (pop-up Smart Bars)DateTime
University Park

Student Service Centres:

  • Portland Building (Central)
  • Physics Building (East)
 Monday 14 Oct -
Friday 18 Oct		 10am - 4pm
Jubilee Student Service Centre,
Exchange Building		 Monday 14 Oct -
Friday 18 Oct		 10am - 4pm
Queens Medical Centre Student Service Centre,
B Floor, Medical School		 Monday 14 Oct -
Friday 18 Oct		 10am - 4pm
Sutton Bonington Student Service Centre,
The Barn		 Monday 14 Oct -
Friday 18 Oct		 11am - 3pm
 
Week commencing 21 October until end of term

Week commencing 21 October

Virtual

  • Virtual Smart Bar - Microsoft Teams, online Monday 21 Oct until end of term, 10am-4pm

On campus

Locations, dates and time
CampusLocation (Smart Bars)DateTime
University Park
  • Hallward Library, Level 1
  • George Green Library
 Monday 21 Oct - 
until end of term		 10am - 4pm
Jubilee Exchange Building, B Floor Monday 21 Oct - 
until end of term		 10am - 4pm
Sutton Bonington The Barn Monday 21 Oct - 
until end of term		 11am - 3pm
 

 

Faculty IT Induction

During your welcome weeks, we are hosting IT Inductions for each Faculty. Check your timetable and attend the induction to get started and discover more about the services available.

Each session is online via Microsoft Teams and lasts approximately 45 minutes. Click the relevant link on the schedule below at the time and date of your induction to join.

IT Induction timetable

Please only click the links at the time and date listed below.

For Undergraduate (UG) and Postgraduate Taught (PGT) students
FacultyDateTime
Medicine and Health Sciences (GEM) Tuesday 3 September 9am
Doctorate in Educational Psychology (Y1) Friday 6 September 9.30am
Arts (PGT) Tuesday 24 September 11am
Medicine and Health Sciences (UG) Tuesday 24 September 11am
Engineering (UG and PGT) Tuesday 24 September 2pm
Science (UG and PGT) Tuesday 24 September 4pm
MHS (PGT), including School of Medicine Wednesday 25 September 9am
Arts (UG) Thursday 26 September 1pm
Social Sciences (UG and PGT) Thursday 26 September 4pm
Social Sciences (Education) Friday 27 September 12noon

For Postgraduate Researchers (PGR)

A separate session for PGR students will be held on Thursday 3 October, 1.15pm:

 

If you have any follow on questions after your IT Induction, you can post questions on the virtual Smart Bar.



Contact our IT Service Desk

Our dedicated IT Service Desk is available 24/7, and we have experts on hand to help with all your IT needs.

check_circle   We offer specialist support with IT accounts, passwords, Multi-Factor Authentication and all other IT services

check_circle   Call on 0115 95 16677 to log a support call

check_circle   From Monday - Friday, between 8am - 5:15pm, our in house team will be on hand to take your calls. Outside of these hours, you will be put through to an out-of-hours team, who will endeavour to resolve your issue.

IT Service Desk

Smart Bars

The Smart Bar is a term-time service offering peer-to-peer IT support and advice on a wide range of queries, including your IT account, laptop and mobile devices, email, Microsoft 365, Teams and software options.

check_circle   Ask for help at our virtual Smart Bar via Teams, Monday to Friday 10am - 4pm.

check_circle   Get in-person help on campus at our physical Smart Bars.


Smart Bars are currently closed and will re-open the week commencing 21 October until end of term.

Smart Bars

 
This page was last updated on 20 September 2024 at 15:25 (GMT)
 
 
 
 
 
 
 
 
 
 
 
 

University of Nottingham

University Park
Nottingham, NG7 2RD

telephone: +44 (0) 115 951 5151
fax: +44 (0) 115 951 3666
email: Contact us