Improvement, Power, Professionalism and Citizen Leadership 

This course considers:

• The perspective of the public and patients, relatives and carers as key contributors to safe care and improvement of quality 
• How to engage the public and patients, relatives and carers appropriately in quality improvement 
• The use of patient feedback in designing improvement interventions 
• Philosophy, background and common structures of involvement and engagement, and awareness of person-centred public involvement in research and education 
• Working with patient and public led initiatives and exploring the value of co-production 

• Critically examine the literature regarding the benefits and concerns about patient and public involvement in quality improvement and the relationships between patient-centred care, joint decision making and quality improvement
• Appraise existing patient safety incident reports to highlight the value of patient engagement and contrast key messages from recent national patient safety and quality reports regarding organisational harm
• Describe, design and interpret measures of patient and public feedback on their experience of care and develop strategies to incorporate these within area of specialised practice
• Critically examine approaches to responding to patient complaints at the level of the individual practitioner, service manager, and organisational leader; including the disclosure of harm and Duty of Candour
• Develop strategies on how to involve patients in quality improvement activity
• Articulate the potential benefits of patient narratives to support patient safety education and training in own healthcare contexts

Blended learning. Lecture engagement, guided online study, tutorials and independent learning.

Total student activity: 200 hours