Management Workbook
Promoting the Development and Understanding of Management Issues for Pre-Registration Nurses
Managing a Challenging Situation
Nurses are frequently faced with situations that present a challenge in their work environment, and sometimes these situations may even escalate into situations that potentially involve conflict. Many trusts and other organisations now recognise that training in conflict resolution is necessary for staff to assist them in dealing with challenging scenarios, enabling staff to recognise warning signs and react in an appropriate way using skills and resources available to them. Challenges may not come in the form of conflict with others, but on a more personal level – what one person perceives as difficult and another may deal with challenging easily.
The Management Workbook Managing a Challenging Situation Section is also available for download as an Adobe PDF
- Download Management Workbook Managing a Challenging Situation Section - Adobe PDF 26kb - Opens in a new window
- To enable you to view the Adobe Acrobat PDF you will require Adobe Acrobat Reader available for free here
Policies and Procedures
- Clinical Guidelines for Management of Agitated Patients
- Guidelines for Incident Reporting
- Guidelines for Use of Restraint, Emergency Medication and Seclusion
- Guidelines for Staff Confronted with Violent Incidents
- Trust Policy on Handling Formal Complaints
NMC Proficiencies
- Domain: Professional & Ethical Practice: Outcome:
- 1.1, 1.2, 1.3, 1.4 (1.2.4, 1.3.2)
- Domain: Care Delivery: Outcome:
- 2.1, 2.2, 2.5, 2.8 (2.1.1, 2.1.2, 2.2.4)
- Domain: Care Management: Outcome:
- 3.1(3.1.2, 3.4.4)
NB- outcomes in brackets refer to new curriculum (2005) Diploma/BSc outcomes
References
- PALS Training Toolkit, available at: www.westminster-pct.nhs.uk
