What is Project
Project Transform is just one part of Global Strategy 2020, an initiative to strengthen education and research, improve on existing quality and offer a unique international approach for our students. Aligning processes across the UK, China and Malaysia campuses, the project will mark the beginning of a new journey towards continuous improvement and student excellence, transforming the way that the University delivers certain student services. There will be two substantial differences for students as a result…
What changes will students see?
1. Student service centres
We will be expanding the University’s existing student service centres in the UK to a total of five; two on University Park campus, one on QMC, one on Jubilee Campus and one on Sutton Bonington Campus. The student office at Royal Derby Hospital will also remain in place, along with one in City Hospital. Students will be able to use these service centres to complete a range of administrative processes, and will receive the same level of service at each location. This means that no matter where on campus you may be, you can always find reliable administrative support close to you, and you will still be able to see your personal tutor in your School.
MyNottingham is the name of the new online system that will be introduced alongside the service centres. Students across all of our global campuses will be able to use this system to access a number of administrative services in a self-service fashion. It will be compatible with any device and accessible anytime, anywhere.
How are students contributing?
A number of recent University of Nottingham graduates work on the project, and current students have been consulted through surveys, workshops and feedback sessions. There is also a group of Student Ambassadors that work with the project, providing vital input from a student perspective at various points of the process, and they will also contribute to the system testing. Finally, the SU have been heavily involved throughout and the officers sit on various project groups.
When will these changes be delivered?
The new Student Service Centres will be open from September 2016 and MyNottingham will follow at a later date. However, changes will continue to be made past this point, and the drive for service excellence and continuous improvement will be ongoing.
What will happen after Project Transform?
The introduction of MyNottingham and the new student service centres will not indicate the end of the project, but rather the start of a new journey towards excellence. The service centres and the online system will be a marked improvement on the facilities available at the University today. However, we will continue to ensure that we build upon the new model and continue to improve services and systems in line with the needs of our students.