Why CRM fails and how to fix it
Over half of companies fail to meet the expected return on their CRM investments...because they rush too quickly into large-scale, IT-based CRM investments, seduced by "best practice" and management fashion. A framework that helps managers develop their CRM resources and capabilities is presented in this article.
Author(s): No creator set

License information
Related content

First Year Strategy - Darden School of Business
Professor Michael Lenox uses examples from his First Year Strategy course to explain how Darden integrates topics of sustainability throughout its curriculum.
Author(s): No creator set

License information
Related content

Learning outcomes

By the end of this unit you should be able to:

  • develop an appreciation of the huge variety of different mammals that exist on Earth today;

  • see how fossil evidence can help us to understand evolutionary history;

  • understand how the structure of DNA can help us to detect differences between different species;

  • apply the techniques of DNA analysis to work out which mammals are most closely related to each other;

  • appreciate t
    Author(s): No creator set

    License information
    Related content

    Licensed under a Creative Commons Attribution - NonCommercial-ShareAlike 2.0 Licence - see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ - Original copyright The Open University

Introduction

This unit provides an introduction to the evolution of mammals.

We will be considering Darwin's observations on a great many mammals, and how he noticed that species fell into natural groups. We take as an example the evolution of one particularly interesting mammal, the whale, and look at evidence both from fossils and from DNA to see which other mammals are most closely related to whales. We see how the evidence from these two very different sources points to the same relationship and
Author(s): No creator set

License information
Related content

Licensed under a Creative Commons Attribution - NonCommercial-ShareAlike 2.0 Licence - see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ - Original copyright The Open University

Singapore bans Japanese food
Singapore becomes the latest country to ban food imports from certain regions in Japan.
Author(s): No creator set

License information
Related content

Syrian forces fire on protesters
Amateur video footage purportedly shows Syrian forces opening fire on youths protesting against the government of President Bashar al-Assad.
Author(s): No creator set

License information
Related content

Yemen braces for more protests
Anti-government protesters in Yemen gather to demand President Ali Abdullah Saleh steps down immediately, not by the end of the year as he has offered.
Author(s): No creator set

License information
Related content

Just-Eat has appetite for expansion
The London-based online food ordering service Just-Eat has raised $48 million in funding which it says will be used to accelerate the company's international roll-out plans.
Author(s): No creator set

License information
Related content

Learning outcomes

On completion of this unit you should be able to:

  • describe why and how we study social phenomena;

  • outline how theory can help us to deal with complex evidence;

  • give examples of the most appropriate theory;

  • identify which concepts are most useful for the task;

  • explain how hypotheses are generated;

  • summarise what makes our evidence and arguments more plausible.

Ten Years After Milosevic: How can Serbia Contribute to the Stabilisation of the Western Balkans?
Zoran Vujic is Assistant Minister of Foreign Affairs. Zoran Jeftic is Deputy Minister of Defence. Sonja Stojanovic is Director of the Belgrade Centre for Security Policy. Bojan Brkic is Deputy Editor in Chief of Radio Television Serbia.
Author(s): No creator set

License information
Related content

Resource #6199
UNSPECIFIED - UNSPECIFIED Keywords:UNSPECIFIED
Author(s): No creator set

License information
Related content

The Engineering Systems Division at MIT
An overview of MIT's Engineering Systems Division.
Author(s): No creator set

License information
Related content

About the MISTI Program
The MIT International Science and Technology Initiatives—better known as MISTI—connects MIT students and faculty with research and innovation around the world. MIT's primary international program, MISTI is a pioneer in applied international studies—a distinctively MIT concept. Working closely with a network of premier corporations, universities and research institutes, MISTI matches hundreds of MIT students annually with all-expenses-paid internships and research abroad.
Author(s): No creator set

License information
Related content

4 Other influences on evolution
In this unit, we describe the theory of evolution by natural selection as proposed by Charles Darwin in his book, first published in 1859, On The Origin of Species by Means of Natural Selection, or The Preservation of Favoured Races in the Struggle for Life. We will look at natural selection as Darwin did, taking inheritance for granted, but ignoring the mechanisms underlying it.
Author(s): The Open University

License information
Related content

Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2

3.5 Inheritance
In this unit, we describe the theory of evolution by natural selection as proposed by Charles Darwin in his book, first published in 1859, On The Origin of Species by Means of Natural Selection, or The Preservation of Favoured Races in the Struggle for Life. We will look at natural selection as Darwin did, taking inheritance for granted, but ignoring the mechanisms underlying it.
Author(s): The Open University

License information
Related content

Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2

Learning outcomes

On completion of this unit, you should be able to:

  • give a definition of crime (in terms of society);

  • state the steps and factors that lead from a crime to conviction;

  • illustrate how society views crime ‘with fear and fascination’;

  • give examples of the relationship between crime rates and the evidence to support these claims.

Introduction

‘Tough on the causes of crime.’ A famous phrase, but what is crime? This unit examines how we as a ‘society’ define crime. You will look at the fear that is generated within communities and what evidence is available to support claims that are made about crime rates.

This material is from our archive and is an adapted extract from Introducing the social sciences (DD100) which is no longer taught by The Open University. If you want to study formally with us, you
Author(s): No creator set

License information
Related content

Licensed under a Creative Commons Attribution - NonCommercial-ShareAlike 2.0 Licence - see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ - Original copyright The Open University

(〜2010年度)データ統合型研究
データ統合型研究
Author(s): 001

License information
Related content

Rights not set

Introduction

This unit is concerned with the very things that we, as ordinary people, talk about as a consequence of listening to radio, watching television or reading newspapers and magazines: the programmes and articles that constitute media output. We examine the everyday evidence of celebrity activity – what academic media analysts call ‘texts’. Texts are socially constructed assemblages of items such as spoken or written words, or pictures.

This unit is subject to Author(s): No creator set

References

Baxter, C, Poonia, K., Ward, L. and Nadirshaw, Z. (1990). Double Discrimination: Issues and Services for People with Learning Difficulties from Black and Ethnic Minority Communities, London, Kings Fund Centre.
Becker, G. (1971). The Economics of Discrimination. Series: (ERS) Economic Research Studies.
Blackaby, D., Clark, K., Leslie, D. and Murphy, P. (1994). B
Author(s): No creator set

License information
Related content

Licensed under a Creative Commons Attribution - NonCommercial-ShareAlike 2.0 Licence - see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ - Original copyright The Open University