Pages 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 17169 result(s) returned

3.4 Experience – making distinctions based on a tradition and constructing a history

Experience, and learning from experience, will be a major theme throughout this unit. The model of experiential learning developed by David Kolb is increasingly well known and used as a conceptual basis for the design of all sorts of processes from curricula to consultancies (Figure 32
Author(s): The Open University

3.3 Appreciating your basis for understanding

In my experience, the explanation that Fell and Russell suggest (i.e. that we each construct our own version of reality and therefore cannot be an objective observer; which in turn means we have to take responsibility for our observations and explanations) is challenging for many people. When I attend workshops where these ideas are expressed for the first time, people often become angry. You may be able to identify with them. If so, please try to use your discomfort productively for your own
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

10 Part 2: 6 Review

In Part 2 of this unit, you have undertaken a major piece of work. In encountering the case study you were engaging with a set of events, issues, actors, stakeholders and intentions that was, by any standards, complex. In addition, you brought your own complexity to it, your own stakeholdings and understandings, your own reactions and feelings.

You used systems diagrams to structure the complexity you encountered in the case study. That then structured and clarified the situation in way
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

9.7 Control-model diagrams

Perhaps, like me, you are beginning to form the view there were some ambiguities about purpose in the case-study situation. Control models are a useful way of investigating purpose and the means in place to achieve it. They address issues like ‘What is X trying to achieve?’ ‘How are they trying to do it?’ and ‘How will they know when they've done it?’ Control-model diagrams provide a structure for exploring these questions. The drawing of the model allows you to decide whet
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

9.6 Sign graphs

Next, in the exercising of your diagramming skills, I want to look at sign graphs. Unlike the three diagram types you have already drawn, a sign graph is not usually used to structure the understanding of complexity. This means it is likely to be relatively less useful in the task of searching for system within the complex situation described in the case study. Sign graphs can, however, be useful once some elements of system have been identified. They can support the exploration of
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

9.1 Making sense of complexity

This section is about finding ways of thinking about complex situations – making sense of complexity. This is a process of discovery. It involves thinking about complexity in an orderly way that allows you to enter a deeper understanding of the complexity. It goes beyond immersion in, and representation of, complexity.

The invitation I am making in this section is to move into the possibility of structuring complexity. Notice I am not suggesting there is structure in the
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

8.2 Stakeholder traps

I've found it's not at all uncommon to discover I have a stake in a situation. Complex situations often spread their tentacles into all sorts of areas, so that the number of people touched by them can be very large. This increases the chances of an individual acquiring a stake, even an indirect or second hand one. The human capacity to empathise draws me into a situation so that I form pre-judgements about fairness, blame and so on without really trying. In many ways this is to be welcomed
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

7.3 Getting out of traps

Remember to date your rich picture and not to throw away any previous versions. Old versions of rich pictures provide you with a record of your developing understanding.

The next activity is an invitation to improve your rich picture by digging yourself out of any of the traps you may have fallen into. In this activity, I suggest a certain ruthlessness in reviewing your efforts so far. You should not, however, see this as an evaluation of your performance in the task. My experience is t
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

7.2 Complexity and rich pictures

This section is mostly concerned with thinking about your rich picture and the complex situation it depicts.

There are lots of ways of drawing a good rich picture and very few ways of drawing bad rich pictures. So my next strategy in supporting your learning, and your experience of this complex situation, is to propose a number of checks you might use to ensure you have not fallen into the trap of the less-effective rich picture.

Although my discussion will focus on rich pictures,
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

Part 2: 1 Introduction

I have a number of purposes in mind as I write Part 2. You can read these in conjunction with Figure 4.


Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

2.4 Appreciating epistemological issues

Common sense tells me my experience and understanding of the world are limited. I am 173 cm in height. That limits my view of the world. It may not matter much that I cannot see what my house looks like from above but it does mean there will be things going on in the roof I may not notice until they impinge on areas that I can experience.

More significantly, there is a real limitation on understanding the experiences of other people. You might tell me about your experience but your desc
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

2.2 The nature of systems thinking and systems practice

There are no simple definitions for either systems thinking or systems practice. It's difficult to find definitions that capture all the perspectives that the ideas carry for people who think of themselves as systems thinkers and systems practitioners. Most systems practitioners seem to experience the same kind of difficulty in explaining what they do or what it means to be systemic in their thinking. Through experience I've developed some criteria by which I characterise systems thinking, bu
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

10.5 Desire to help others

This is a less common motivation but it shows not everyone is driven by money.

In 1991 the inventor Trevor Baylis saw a BBC documentary about the spread of HIV/AIDS in Africa. What was needed was a way of broadcasting the safe-sex message to people in areas without electricity and where batteries for a radio could cost a month's wages. Solar power wouldn't necessarily help as most people who could get to a radio listened in the evening after work. While absorbing this information he ima
Author(s): The Open University

License information
Related content

Except for third party materials and/or otherwise stated (see terms and conditions) the content in OpenLearn is released for use under the terms of the Creative Commons Attribution-NonCommercial-Share

1 People-centred designing

Active content not displayed. This content requires JavaScript to be enabled, and a recent version of Flash Player to be installed.