3.4 Managing across interfaces

Increasingly, operations management is seen as an interface discipline (Voss, 1995). Managing across interfaces, both internal and external to the organisation, is a particular challenge for managers and this is discussed further in this section.

Information and communications technology is an important means of linking across the various interfaces. Author(s): The Open University

2 Where does the need arise?

There is a rather obvious question that has to be raised at some point, so we may as well get it over with now: Why do we present ourselves with all these problems? After all, life would be easier without them and we could all go off and do jobs that don't involve them. Do we really need to know everything about the universe? Or to send people into space, at significant cost and human risk? Do we really need to send sound and pictures through space? Do we really need to communicate with peopl
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6.3 Tacoma Narrows suspension bridge failure

Such over-design could not be sustained for long and bridge designers gradually pared back their margins of safety. There is elegance and economy in having the lightest structure compatible with function. But history has a habit of repeating itself.

In 1940 a new suspension bridge with a central span of 2800 feet was built over the Tacoma Narrows in the United States. It was soon noticed the bridge deck was prone to oscillate in certain winds. The vertical amplitude of the oscillations
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5.11 Further evidence on stability

Given the importance of establishing the nature of the stability of the bridge, further witnesses were called at a later stage in the enquiry to shed some light on the problem. If Mr Noble had observed chattering of the joints in the tie bars, had similar phenomena been observed earlier?

The key witnesses were the engineers in charge of erecting and finalising the structure before it was opened in May 1878, Major-general Hutchinson, the BoT inspector who approved the structure for publi
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1 Aims of Creating musical sounds

The aims of this unit are to:

  • introduce the idea that a musical instrument is made up of several component parts and that each component has natural frequencies at which it prefers to vibrate;

  • introduce the concept of standing waves and explain how a standing wave is made up of two travelling waves;

  • show that a component prefers to vibrate at its natural frequencies because these are the frequencies at which standing waves
    Author(s): The Open University

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16 Part 3: Innovation

As you've seen above, many inventors have discovered that innovation – getting their ideas made and sold – is harder than invention. To bring an invention to the market there are a number of obstacles to overcome – technical, financial and organisational. The invention has to be made using appropriate materials and manufacturing processes depending on the nature of the product and the numbers required. Then, once an innovation is available to potential buyers, there are a number of fact
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5.1 Introduction

Water for public supply can be obtained from underground sources by wells sunk into aquifers, or from surface sources such as purpose-built reservoirs or lakes (collecting rainwater run-off or water from streams) and rivers. The safety of the water is of utmost concern – several million people die each year after consuming contaminated water. The primary aim in water treatment is the elimination of any pathogenic micro-organisms present. All the above-mentioned sources can be subject to pol
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2.2 Degradation, dissolution and corrosion

A variety of common terms are used to describe the ways in which structural materials can be attacked by environments and although they do have specific connotations, they are frequently used as blanket terms for material deterioration. I shall attempt to define them in a more specific way, namely:

  • Degradation: loss of strength of non-metals such as wood, rope or textile.

  • Dissolution: removal of material in solution owing to the attac
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1.1 Safe design

This unit is about the concepts and theories that underpin the field of engineering known as Structural integrity – that is, the safe design and assessment of load-bearing structures in their entirety, including any individual components from which they may have been constructed. Aspects of structural integrity are implemented in almost every engineering design process, even if the engineer or designer does not necessarily think of it in that way. In this unit, we have separated the
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4.5 The interaction of religion and society

Exercise 4

Now read the previous extract again with the associated commentary which draws out the key points and their significance, particularly in helping to understand the interaction of religion and society at this time. Wilberfor
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4.5 The sans-culotte as revolutionary hero

Revolutionary symbolism (which we noted earlier with reference to the Declaration of the Rights of Man) extended to clothing: the wearing of the tricolour cockade was made compulsory for men by a decree of July 1792. The red ‘cap of liberty’ became the normal headgear of the sans-culottes, now officially idealized as heroes of the people.

Author(s): The Open University

2.8 Further reading

Gombrich, E.H. (1971) ‘Psycho-analysis and the history of art’ in Meditations on a Hobby Horse (2nd edn), London, Phaidon, pp. 30–44.

Iseminger, G. (ed.) (1992) Intention and Interpretation, Philadelphia, Temple University Press.

Shiff, R. (1996) ‘Originality’ in Shiff, R. and Nelson, R.S. (eds) Critical Terms for Art History, Chicago and London, The University of Chicago Press, pp. 103–15.

Soussloff, C.M. (1997) ‘The artist in myth: early
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4.4 ‘Erlkönig’ (‘The Erl-king’, 1815)

Exercise 6

Before continuing with the unit, read the English translation of ‘Erlkönig’ by clicking on the link below. The translation attempts to stay close to the rhythm and rhyming-scheme of Goethe's poem, and should therefore g
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4.3.1 ‘Gretchen am Spinnrade’ (‘Gretchen at the Spinning-Wheel’, 1814)

This celebrated song was Schubert's first setting of a poem by Goethe. Written when he was only 17, it was one of the few songs to be sold in quite large numbers during Schubert's lifetime – though he made little money out of it. Robert David MacDonald's translation, taken from his version of Faust, conveys not only the meaning of Goethe's words, with a few liberties, but also the rhythm and something close to the rhyming-scheme of the original. The six concluding lines are in bracke
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4.4 Physicalism and the hard problem

I introduced the hard problem as an explanatory problem – the problem of explaining how consciousness arises. But it can also be presented as a metaphysical problem – the problem of saying what kind of phenomenon consciousness is, and, more specifically, whether it is a physical one. In this section I shall say something about this aspect of the hard problem and its relation to the explanatory one.

The terms ‘physical’ and ‘physicalism’ (the view that everything is ph
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1.4 Three characteristic difficulties in discussions of representation

I have hinted that accounting for the nature of representation – whether it be the meaning of utterances or the content of our mental states – is not easy. There are several reasons for this, and it is as well to take note of some of them from the outset.

One is that there seem to be several different senses of ‘meaning’, ‘represents’ and related terms like ‘stands for’, ‘being about’, ‘expresses’ – differences that have been glossed over here but will need to
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4.3 Social factors in the growth of the asylum: social control, the family and the asylum

Both contemporary commentators and historians have argued that the pressures of capitalism resulted in families being not only less capable of supporting family members but also less tolerant of unruly behaviour. In Scull's phrase, the asylum became a dumping ground for ‘inconvenient people’. It is clear from contemporary admission documents, including private correspondence and diaries, that caring for a mentally ill relative put all sorts of emotional strains on families. Many strove in
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3.2 The push for – and opposition to – women in medicine

In Britain, the campaign for access to the medical profession began at Edinburgh University in 1869, and was led by Sophia Jex-Blake (1840–1913). Influenced by the feminist movement of the time, Jex-Blake had a wide-ranging education and was keen to earn an independent living. She fought a relentless battle with the Edinburgh University authorities. Initially, the university refused to admit a lone female student, so Jex-Blake recruited a small group of women. Once admitted, the women were
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3.2 Justification by State Party

Activity 1

30 minutes

Read the Justification by State Party on the ICOMOS website (you only need to read the first nine pages which are the pages in English). How does the site meet the UNESCO cr
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6.2.2 Informational content

Obviously for the purpose of historical record, portraits taken in the context of the family home can be more informative than those taken inside the studio with its make-believe settings.

Activity 24

Compare the children in Imag
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