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Acknowledgements
We now live in a global village where distance in no longer a barrier to commercial or social contact. This unit will enable you to gain an understanding of the information and communication technologies that drive our networked world and how they now permeate our everyday lives.
Author(s): The Open University

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2.3 ICTs and you
We now live in a global village where distance in no longer a barrier to commercial or social contact. This unit will enable you to gain an understanding of the information and communication technologies that drive our networked world and how they now permeate our everyday lives.
Author(s): The Open University

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2.1Networked devices you use every day
We now live in a global village where distance in no longer a barrier to commercial or social contact. This unit will enable you to gain an understanding of the information and communication technologies that drive our networked world and how they now permeate our everyday lives.
Author(s): The Open University

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1.1Data and information
We now live in a global village where distance in no longer a barrier to commercial or social contact. This unit will enable you to gain an understanding of the information and communication technologies that drive our networked world and how they now permeate our everyday lives.
Author(s): The Open University

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4.3 Networks of objects
Enterprise systems are software applications that automate and integrate all many of the key business processes of an organisation. With some understanding of software development, you will learn about current development practices for this type of system and develop relevant skills to apply them to real-world problems. You will develop core skills in object-oriented analysis and design, allowing you to develop software that is fit for purpose, reusable and amenable to change.
Author(s): The Open University

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1.8 Primordial nucleosynthesis
The ‘Big Bang’ is said to be the origin of our Universe. This unit will help you to comprehend what happened in the moments immediately after the Big Bang and during the initial cooling period. You will also gain an understanding of how this event turned in to the Universe we live in today.
Author(s): The Open University

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1.6 The quark-lepton era (contd)
The ‘Big Bang’ is said to be the origin of our Universe. This unit will help you to comprehend what happened in the moments immediately after the Big Bang and during the initial cooling period. You will also gain an understanding of how this event turned in to the Universe we live in today.
Author(s): The Open University

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1.5 The quark-lepton era
The ‘Big Bang’ is said to be the origin of our Universe. This unit will help you to comprehend what happened in the moments immediately after the Big Bang and during the initial cooling period. You will also gain an understanding of how this event turned in to the Universe we live in today.
Author(s): The Open University

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1.4 Inflation
The ‘Big Bang’ is said to be the origin of our Universe. This unit will help you to comprehend what happened in the moments immediately after the Big Bang and during the initial cooling period. You will also gain an understanding of how this event turned in to the Universe we live in today.
Author(s): The Open University

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1.3 The very early Universe
The ‘Big Bang’ is said to be the origin of our Universe. This unit will help you to comprehend what happened in the moments immediately after the Big Bang and during the initial cooling period. You will also gain an understanding of how this event turned in to the Universe we live in today.
Author(s): The Open University

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1.2 Time, space, temperature and energy
The ‘Big Bang’ is said to be the origin of our Universe. This unit will help you to comprehend what happened in the moments immediately after the Big Bang and during the initial cooling period. You will also gain an understanding of how this event turned in to the Universe we live in today.
Author(s): The Open University

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1.1 A history of the Universe
The ‘Big Bang’ is said to be the origin of our Universe. This unit will help you to comprehend what happened in the moments immediately after the Big Bang and during the initial cooling period. You will also gain an understanding of how this event turned in to the Universe we live in today.
Author(s): The Open University

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5 Effective use of information technology
Skills in information technology (IT) cover a broad range, from using software packages effectively to developing a critical understanding of the strengths and weaknesses of IT solutions. Developing your IT skills means planning your work, practising your skills, seeking feedback from others and reviewing your approach. In developing and assessing your IT skills, you will learn to use and adapt your skills effectively and confidently in different situations and contexts. This unit is designed to
Author(s): The Open University

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2 Sources of help
Skills in information technology (IT) cover a broad range, from using software packages effectively to developing a critical understanding of the strengths and weaknesses of IT solutions. Developing your IT skills means planning your work, practising your skills, seeking feedback from others and reviewing your approach. In developing and assessing your IT skills, you will learn to use and adapt your skills effectively and confidently in different situations and contexts. This unit is designed to
Author(s): The Open University

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6.3 Where is the complexity and what is it?

When I reflect on my experiences of child-support, I attribute the properties of mess, complex, or hard-to-understand to the situation. So, are mess, complex, and hard-to-understand the same thing? If they are, why is the course called Managing Complexity, rather than, say, Managing Messes? A glib answer is you might not have been attracted to it because of the everyday meaning of mess. Yet another answer is that complexity is a rich term whose everyday meanings have been further enriched by
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6.1 Articulating your appreciation of complexity

I have organized the material in this section so that you can follow the activity route shown in Figure 6.

This section is primarily concerned with what can be understood by the term complexity, and how to compare it with the ideas of difficulty and mess. To do this, you are first asked to notice your developing understanding of complexity in Section 6.1, and then to enter a deeper engagement with the dist
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5.3 Appreciating your basis for understanding

In my experience, the explanation that Fell and Russell suggest (i.e. that we each construct our own version of reality and therefore cannot be an objective observer; which in turn means we have to take responsibility for our observations and explanations) is challenging for many people. When I attend workshops where these ideas are expressed for the first time, people often become angry. You may be able to identify with them. If so, please try to use your discomfort productively for your own
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5.1 The state of ‘Being’

The structure of Section 5 is set out in Figure 8. Use this as a way of keeping track of the argument I am making.

Figure 8
Figure 8: An activity-sequence
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2.3 Appreciating epistemological issues

Common sense tells me my experience and understanding of the world are limited. I am 173 cm in height. That limits my view of the world. It may not matter much that I cannot see what my house looks like from above but it does mean there will be things going on in the roof I may not notice until they impinge on areas that I can experience.

More significantly, there is a real limitation on understanding the experiences of other people. You might tell me about your experience but your desc
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2.1 The nature of systems thinking and systems practice

There are no simple definitions for either systems thinking or systems practice. It's difficult to find definitions that capture all the perspectives that the ideas carry for people who think of themselves as systems thinkers and systems practitioners. Most systems practitioners seem to experience the same kind of difficulty in explaining what they do or what it means to be systemic in their thinking. Through experience I've developed some criteria by which I characterize systems thinking, bu
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