“Uncomfortable User Experience”, by Steve Benford, Chris Greenhalgh, Gabriella Giannachi, Brendan Walker, Joe Marshall, and Tom Rodden, is the cover story of the September issue of Communications of the ACM.
The article is also available on the Communications of the ACM website: http://cacm.acm.org/magazines/2013/9/167135-uncomfortable-user-experience/fulltext
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