The University's extenuating circumstances procedure
When will the University Counselling Service provide evidence?
The University Counselling Service is unlikely to provide evidence if you have had no prior engagement with the service.
We may be able to offer written evidence in the following circumstances:
- You are suffering from a long-term illness and have had contact with the service as part of your management of this illness.
- You are suffering from acute personal or emotional circumstances and have had contact with the service to help deal with this. In this instance, we could provide a letter confirming the circumstances and likely impact. Please note: some level of stress around examinations is normal, and would not be considered to be an acceptable extenuating circumstance. However, this does not mean that stress is never an acceptable circumstance, but you will probably be better off seeking medical advice from your GP
- You have been the victim of crime and have had contact with the service to help deal with this. In this instance, we could provide a letter confirming the impact of the reported crime.
The evidence we provide will be emailed to the extentuating circumstances mailbox. Only information you agree to be disclosed will be included in the evidence.
At certain times of the year, when the service experiences particularly high demand, we may not be able to supply supporting evidence within the required time frame. If this is the case, we will make you aware of any likely delay, and recommend you seek evidence from another service.
Applying for extenuating circumstances
You will usually need evidence to support your claim for extenuating circumstances which can be submitted within a set number of days following your application.