Challenging behaviour from relatives: Kayleigh’s story

Anxiety, frustration and anger that may lead to challenging or aggressive outbursts are not confined to the patients or service users themselves. Consider this scenario:

Kayleigh is a one year old girl who was admitted to the Paediatric Intensive Care Unit with Meningococcal Meningitis. She’s recovered well and recently been transferred to the Children’s General Medical Ward. Kayleigh is accompanied by her parents, Stephanie and Martin, who’ve been resident throughout her admission. The level of intervention she received in PICU was very reassuring for her parents, but they’re less happy with the seemingly lower level of care she’s now receiving.

Now start the video to watch the scenario. As you do so, use the tool provided to note the factors that could have led to the aggressive or challenging behaviour seen. Write your answers as single words in the boxes provided and then press the "Save" button.

Video transcript


Hint: Use single words eg fear, anxiety or hyphenated two word phrases eg "staff-communication"

By pressing the Delete button below you can remove your stored words for this scenario.