New student leader flies into Nottingham

18 Aug 2015 12:38:48.140

PA /15

The University of Nottingham has appointed a Chief Student Management Officer who will lead on the management of the student life cycle – from registration to graduation.

Breda Walls has been appointed to the newly created post, which will see her take responsibility for the administration of student services at the University, from registration to graduation. Breda will also sit on the University Executive Board.

The structures supporting teaching, learning and research at the University are currently undergoing change. Nottingham has launched its Strategy 2020 and is currently working on Project Transform – an initiative which will place students, the student journey and student satisfaction at the centre of everything it does. This new role will lead on the management of the student life cycle as part of these changes.

Click here for full story

Enhancing the student journey

In her new role, Breda will work closely with colleagues to ensure that every student receives the best service possible – from their first enquiry, through their time at the University, to their relationship with the institution as alumni.

Breda has a wealth of experience in leadership and customer service, having previously worked in senior positions within the aviation industry.

Professor Karen Cox, Deputy Vice-Chancellor of The University of Nottingham said: “We are delighted with Breda’s appointment as Chief Student Management Officer. This new role will be responsible for all of the activity and people within Project Transform as we transition into the new ways of working to deliver student services and support across the University.

“Breda has fantastic experience of leading change and significant expertise in customer experience and service management using digital technologies and we are looking forward to her joining us later in August.”

Leading significant cultural change

Breda has vast experience in people leadership and management, and has also led many organisations through transformation and change. After graduating with a Degree in Maths and Computers from Queen’s University in Belfast, Breda has since worked in senior posts at British Airways and most recently Aer Lingus. Her posts have seen her lead large teams of people through significant cultural and economic changes to improve customer service. Breda also has a PGCE from Queen’s University Belfast and an MBA from Lancaster University.

Breda said on her appointment:"I am delighted to join The University of Nottingham at this opportune point in its continuing journey of excellence. I look forward to collaborating with colleagues across the University to further embed customer service excellence and service management solutions to ensure our students receive best in class service."

— Ends —

Our academics can now be interviewed for broadcast via our Media Hub, which offers a Globelynx fixed camera and ISDN line facilities at University Park campus. For further information please contact a member of the Communications team on +44 (0)115 951 5798, email or see the Globelynx website for how to register for this service.

For up to the minute media alerts, follow us on Twitter

Notes to editors: The University of Nottingham has 43,000 students and is ‘the nearest Britain has to a truly global university, with campuses in China and Malaysia modelled on a headquarters that is among the most attractive in Britain’ (Times Good University Guide 2014). It is also one of the most popular universities in the UK among graduate employers and the winner of ‘Research Project of the Year’ at the THE Awards 2014. It is ranked in the world’s top one per cent of universities by the QS World University Rankings, and 8th in the UK by research power according to REF 2014.

The University of Nottingham in Malaysia (UNMC) is holding events throughout 2015 to celebrate 15 years as a pioneer of transnational education. Based in Semenyih, UNMC was established as the UK's first overseas campus in Malaysia and one of the first world-wide.

Impact: The Nottingham Campaign, its biggest-ever fundraising campaign, is delivering the University’s vision to change lives, tackle global issues and shape the future. More news…

Story credits


Charlotte Anscombe – Media Relations Manager (Arts and Social Sciences)

Email:  Phone:+44 (0)115 74 84 417 Location: University Park

Additional resources

No additional resources for this article

Related articles

New leadership at The University of Nottingham Ningbo China

Published Date
Friday 30th January 2015

Graduation celebrations for the class of 2015

Published Date
Friday 3rd July 2015

Cancer expert takes the research reins at Nottingham

Published Date
Tuesday 21st July 2015

Media Relations - External Relations

The University of Nottingham
YANG Fujia Building
Jubilee Campus
Wollaton Road
Nottingham, NG8 1BB

telephone: +44 (0) 115 951 5798