Human factors are main cause of errors in veterinary practice

22 Oct 2015 12:58:25.787

PA 168/15

Human error is the largest single cause of mistakes made by veterinary surgeons when treating patients, new research by The University of Nottingham has revealed.

The study, published in the academic journal The Veterinary Record, found that the majority of errors were caused by the limitations of memory and attention leading to slips, lapses and mistakes that can occur when distracted or under stress.

The research, led by academics in the University’s School of Veterinary Medicine and Science and School of Psychology, supports the need for the development and implementation of interventions similar to those which protect patients in human medicine, such as the World Health Organisation’s safe surgery checklist.

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Lead researcher Catherine Oxtoby said: “I hope this paper will shine some light on a difficult and sensitive subject in the profession. The vast majority of veterinary surgeons and nurses are dedicated, compassionate people who care deeply about both their patients and their clients, but they are also human beings and occasionally make harmful mistakes.

“We have to understand that mistakes don’t happen because someone was being careless – it’s much more complicated than that, and blaming the clinician does nothing to prevent it happening again. What we need are simple tools to support clinicians and help reduce mistakes. This is an area of active policy and research in medicine but is relatively untouched and poorly understood in our profession.”

Over the last 25 years, the medical profession has investigated the main causes and types of medical error to develop an evidence-based understanding of the factors which lead to mistakes and the types of the most common errors, followed by the development of interventions to reduce risks.

Vets also make mistakes but the profession has no tools to classify veterinary error and a limited understanding of the causes of mistakes and the associated contributing factors. This research starts the move towards such a system.

The Nottingham research identified causes or error from analysis of 678 claims to the profession’s leading indemnity insurer. Nine focus groups with vets, nurses and support staff were undertaken and participants asked to anonymously recall some personal examples of errors they had made or witnessed.

Types of errors were taken from 2,978 claim records reported between 2009 and 2014. Mistakes involving surgery was the most common type of error while human error (cognitive limitation) topped the table of causes of error. Other causes included failures of communication and clinical leadership, design of products and equipment and pressures such as staffing and covering out of hours care.

Significantly, inadequate care or negligence was found in less than one per cent of all the claims made.

Mrs Oxtoby added: “I would like to thank all the vets and nurses who participated in the research – I was often touched by how much they cared.

“I hope that this research has the potential to lead to changes in attitudes, increased trust and confidence between vets and their clients and ultimately more resilient systems to ensure consistent quality of care, through a better understanding of the true causes of veterinary medical error.

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Notes to editors: The University of Nottingham has 43,000 students and is ‘the nearest Britain has to a truly global university, with a “distinct” approach to internationalisation, which rests on those full-scale campuses in China and Malaysia, as well as a large presence in its home city.’ (Times Good University Guide 2016). It is also one of the most popular universities in the UK among graduate employers and the winner of ‘Research Project of the Year’ at the Times Higher Education Awards 2014. It is ranked in the world’s top 75 by the QS World University Rankings 2015/16, and 8th in the UK by research power according to the Research Excellence Framework 2014. It has been voted the world’s greenest campus for three years running, according to Greenmetrics Ranking of World Universities.

Impact: The Nottingham Campaign, its biggest-ever fundraising campaign, is delivering the University’s vision to change lives, tackle global issues and shape the future. More news…

Story credits

More information is available from Mrs Catherine Oxtoby in the School of Veterinary Medicine and Sciences, University of Nottingham on +44 (0)790 957 4480,

Emma Thorne Emma Thorne - Media Relations Manager

Email: Phone: +44 (0)115 951 5793 Location: University Park

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