Community pharmacists alleviate pressure on GP practices

01 Feb 2018 12:26:54.463

Community pharmacists in GP practices can significantly relieve pressure on doctors and nurses by providing patient focused services that help free up appointment times, according to a new independent report released today.

The NHS England funded report was undertaken by experts from the School of Pharmacy at the University of Nottingham. This pilot project was seeking to evaluate and understand the role Community Pharmacist Independent Prescribers (CPIPs) can play in general practice and the impact they have at all levels.

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Saving time and money

The research examined the work of six CPIPs who were placed in different GP practices across Nottinghamshire and Derbyshire and analysed their work and the impact of it over the course of a year. Detailed analysis of their work was made through the evaluation of independent data including observational studies, one to one interviews with staff and patients and through patient focus groups.

Dr Matthew Boyd, Associate Professor in Patient Safety and Pharmacy Practice led the research and said: “This pilot and report is very timely as it comes at a time when GP practices are under increasing pressure to provide services, with factors like an ageing population and management of a growing number of chronic conditions adding to the pressure they are under.”

Medication reviews

A key area where the CPIPs made a significant impact was medication reviews which accounted for just over half of their workload. They undertook these on a regular basis, releasing capacity for GP’s and alleviating appointment issues. As well as reviews and prescription queries on site the CPIPs were also able to visit care homes.

As part of these reviews the CPIPs were able to provide invaluable medicines education and usage advice to patients leading to increased medication understanding and adherence. Where appropriate they were also able to deprescribe medicines, which has potential for positive health and cost saving benefits.

After working in a practice for 6 months CPIPs were also able to support GPs with the management of chronic disease which is a growing area of need within GP practice. They were able to provide medication reviews and support patients who had been discharged from hospital with their medicine, helping to prevent readmissions.

More time

The report also found that the CPIPs were able to spend more time with patients, personalising appointment lengths according to the needs of the patients, with CPIP appointments generally being twice as long as GP appointments. Practice managers often made comments such as “the medicine management side is really making an inroad into freeing up GP time and more appointments time”

With additional time the CPIPs were able to provide holistic care by considering the person as a whole system of conditions, medicines and personal circumstances and give advice about and monitor lifestyle changes which can have positive impact on health and provide cost saving benefits.

Dr Boyd continues: “As well as the data we collected there were many individual patient cases which demonstrated the value of the service the CPIP was providing. For example, one practice manager reported that in their first week, the CPIP had identified a patient who should have been on warfarin but it had been missed; this would have greatly reduced the risk of a stroke and the consequences associated with that. GPs in the scheme also reported benefits, recognising that often the pharmacist will go into a lot more detail in their appointments adding another, but different, expert to the practice.”

Oliver Newbould, Director of Assurance and Transformation for NHS England (North Midlands) said ” This contributes to the evidence that community pharmacists have a positive impact on supporting people with long term conditions in general practice to stay well, while freeing up valuable GP appointment times for others. Their expertise in medicines combined with a holistic approach to patient care means they are able to deliver appropriate and high quality clinical care to patients while achieving value for money for NHS."

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Notes to editors: 

The University of Nottingham is a research-intensive university with a proud heritage, consistently ranked among the world's top 100. Studying at the University of Nottingham is a life-changing experience and we pride ourselves on unlocking the potential of our 44,000 students - Nottingham was named University of the Year for Graduate Employment in the 2017 Times and Sunday Times Good University Guide, was awarded gold in the TEF 2017 and features in the top 20 of all three major UK rankings. We have a pioneering spirit, expressed in the vision of our founder Sir Jesse Boot, which has seen us lead the way in establishing campuses in China and Malaysia - part of a globally connected network of education, research and industrial engagement. We are ranked eighth for research power in the UK according to REF 2014. We have six beacons of research excellence helping to transform lives and change the world; we are also a major employer and industry partner - locally and globally.

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Story credits

More information is available from Dr Matthew Boyd, in the School of Pharmacy at the University of Nottingham on 0115 9515 061,, Samantha Travis, Clinical Leadership Adviser / Controlled Drugs Accountable Officer for NHS England (North Midlands) on 07920 251512,

Jane Icke - Media Relations Manager (Faculty of Science)

Email: Phone: +44 (0)115 951 5751 Location: University Park

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