Help Directory

The table below briefly lists help contacts for School staff for the various problems, issues and topics encountered in IT and e-learning:

Type of support needed Who to go to
General IT & applications
Basic PC problems(eg problems with operating system or core standard applications) Contact staff-it-helpline@nottingham.ac.uk in the first instance. Any issues that can’t be solved centrally will be picked up by the School IT support snmp-it-support@nottingham.ac.uk
Basic use of PowerPoint/Office programmes University IT courses run by SEDU
Students’ IT issues – logon, problems with operating system or core standard applications, printing Contact staff-it-helpline@nottingham.ac.uk in the first instance. Any issues that can’t be solved centrally will be picked up by the School IT support snmp-it-support@nottingham.ac.uk
Using PowerPoint, video, audio etc in classrooms snmp-av-support@nottingham.ac.uk
(nt-snmp-av-support internally using Outlook)
Boston/Grantham: Colin Guy IT/AV
Lincoln: Richard Shore IT/AV
Derby & Derby City (Midwifery):  Chris Hurst AV
Mansfield: Adrian Riches IT/AV
Nottingham: William Campion AV,  Matt Garlick AV
WebCT
Basic WebCT training University WebCT courses, run by SEDU (introductory, advanced).
School WebCT workshops provided under the e-mentor programme
Developing webCT courses E-mentors
Requesting a new webCT module  and logon issues Web and Media team  Lydia.jones@nottingham.ac.uk
Students’ problems with WebCT access Web and Media team Cherry.Poussa@nottingham.ac.uk
Using  webCT for teaching E-mentors
Library
Electronic library facilities and databases Wendy Stanton  wendy.stanton@nottingham.ac.uk
E-Learning: development, resource discovery, embedding
Audio recording and editing, including podcasting SONET-ARC sonet@nottingham.ac.uk
Converting powerpoint for web-delivery/e-learning creation Richard Windle, Jen Dandrea, Damion McCormick, Chris Palmer
Developing and/or embedding e-learning activities within courses/modules E-mentors
e-learning research and evaluation projects Heather Wharrad, Richard Windle heather.wharrad@nottingham.ac.uk, Richard.windle@nottingham.ac.uk
Flash development SONET-ARC sonet@nottingham.ac.uk
Online e-learning resources SONET-ARC sonet@nottingham.ac.uk
Smartboards/interactive whiteboards Damion McCormick damion.mccormick@nottingham.ac.uk
Graphics & Images
Finding, using and editing images Web and Media team
kay.akhter@nottingham.ac.uk
Video
Video recording and editing AV, SONET-ARC sonet@nottingham.ac.uk
Video conversion for online use SONET-ARC sonet@nottingham.ac.uk
Video streaming University Learning Team learning-team-support@nottingham.ac.uk
Videoconferencing
Video conferencing booking snmp-av-support@nottingham.ac.uk
(nt-snmp-av-support internally using Outlook)
Using videoconferencing for teaching Brenda Rush   Brenda.rush@nottingham.ac.uk
Internet/WWW
Portal Web and Media Team  Cherry.Poussa@nottingham.ac.uk
Wikis and Blogs University Learning  Team learning-team-support@nottingham.ac.uk
Website design and development Web and Media team Cherry.Pousa@nottingham.ac.uk