Quality Manual
 

Admissions feedback, appeals and complaints

This page contains information on the procedure for feedback, reviews and complaints related to admissions. Its content is primarily directed at applicants but may also be of interest to staff and students across all of the UK, China and Malaysia campuses.

Search the manual

 

1.0 Purpose

This page provides guidance for applicants on feedback on application outcomes and outlines opportunities for the review of applications and the route for complaints.
 

2.0 Key Principles

2.1 Disclaimers

Includes: legislation implications; correspondence with the applicant

The University of Nottingham receives a considerable number of applications per place and as entry is competitive, it is, regrettably, unable to make every applicant an offer.

Due to the requirements of the Data Protection Act and the University's policy on disclosure, the University will only correspond on any issue regarding an application with the applicant themselves, unless the applicant has provided written permission for the University to discuss their application with another person (for example, a parent, guardian or school adviser) or the person is listed as the undergraduate applicant's nominated contact on UCAS.

 

2.2 Feedback

Includes: statement of feedback

All unsuccessful applicants will receive a statement of feedback on their application record, which gives the specific reason for the application outcome. Due to the large volumes of applications received, we are unable to provide more detailed feedback in addition to this.

 

2.3 Review

Includes: right of appeal; timeframes; additional relevant information

There is no right of appeal against the outcome of an admissions decision.

However, if additional relevant information can be provided by an applicant in support of their application - which was unavailable when the application was originally submitted - the University will take this into consideration and may review the application on the basis of such additional relevant information.

To provide additional information, please contact us using the enquiry form located in the 'Related Regulations, Policies and Procedures' section below. This must be done within 4 weeks of the admissions decision or before relevant UCAS / University deadlines, whichever is sooner. The additional information must be provided together with an explanation of why this was not available when the application was originally submitted.

 

2.4 Complaints

Includes: applicant rights; contact details

Applicants have the right to express their dissatisfaction with the processing of their application.

Complaints must be made following the Policy on applicant complaints. For more information, please consult the ‘Related Regulations, Policies and Procedures’ section below. 

If you wish to make a complaint, please email: admissions-complaints@nottingham.ac.uk  Email
 

3.0 Related Regulations, Policies and Procedures

 

4.0 Version Control Table

Version Control Table
 Version Number Purpose/Change Approving Committee Date
 1.0 Reformatted to align with new University of Nottingham Policy Management Framework based on content last modified on 21/06/2024  QSC April 2025
       
       
 
If you have any problems or queries relating to this page, please contact:
 
 
This content was last modified on 07 May 2025

Student Services

Portland Building, University of Nottingham
University Park
Nottingham, NG7 2RD

Contact us