Operations Management
| Module Convenor: Bart MacCarthy |
| Module Content: The module provides a thorough grounding in concepts and principles that are essential for the successful management of operations in contemporary organisations. Module topics include: the role of the operations function and the major variables in managing operations; service operations management, including service systems design and queuing systems; quality concepts and the management of quality; supply chain management concepts including material and information flows, supply chain dynamics, forecasting and order fulfillment, sales and operations planning, postponement and mass customisation; lean thinking and lean concepts and process excellence; project management concepts and methods. |
| Module Aims: The module aims to provide a thorough grounding in key concepts in contemporary operations. It is taught in a manner appropriate to an MBA audience and draws upon the latest management approaches and thinking. Specifically it aims to develop understanding of: - the relevance and importance to organisations of high performance operational capabilities; - the key resources - human, organisational and technological - and the fundamental variables in operations management, as well as their interactions; - key concepts in the design of effective operational systems for a wide range of environmentts; - frameworks for addressing major issues in managing operations; - the integrative nature of Operations Management. |
| Module Assessment: Examination (65%); Group Assignment (35%) |
