Information about who to contact for help with IT and Library facilities.
IT support for staff and students
Phone the IT Helpline on 0115 95 16677 or use the Self Service portal
For IT enquiries email the IT Helpline
IT Helpline hours: Monday to Friday 8am - 6pm (except Bank Holidays and closure days). Outside these hours, calls are handled by a third party.
The main student IT help point is located at the Cripps Computing Centre South building, open Monday to Friday 9am – 4.45pm, except Tuesday when it opens at 9.15am and Friday when it closes at 4.30pm
Password queries - please check Password Manager information first
For support regarding the University's libraries including references, resources, loans and facilities
Telephone services help
Telephone Services offer help and advice on any telephone related faults or issues and broken network points
Phone Telephone Services on 0115 95 13030
Email Telephone Services
Telephone Services hours: Monday to Friday 8am - 5pm
Faults with connectivity on the data network should be reported to the IT Helpline.
Contact the IS Admin team on 0115 84 68555 or by email