New Self Service Portal released
On Monday 25 January 2021, Information Services released a new Self Service Portal.
The introduction of our new IT customer service platform (Ivanti Service Manager) has streamlined workflows and tasks behind the scenes to ensure support requests and incidents are directed with greater efficiency. The portal has a modern user interface and a distinct set of service offerings to pick from, and also offers:
- a swifter and more accurate response
- increased number of online service requests
- availability off-campus
- an improved customer experience
The portal is available from any location to make new service requests and to report IT faults.
Director of IT Service Delivery, Jason Phoenix commented “Introducing Ivanti Service Manager is a key strategic objective for the department and is a step-change in service presentation and customer satisfaction”
“I’m acutely aware of the need to gather the right information first time so that the correct solution can be provided quickly. Also, to automate support requests where possible so that the response, in such circumstances, can be immediate, and available 24/7. The Ivanti Service Manager platform enables us to do exactly this, and to do it well.”
You can log into the new Self Service Portal here, or for more information, see our supporting pages and guidance videos.
Posted on Tuesday 23rd March 2021