About us

Digital and Technology Services

About us

Digital. Innovative. Agile.

 

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At the heart of our global, digital community.

 

Digital and Technology Services are an innovative and agile team of technical experts and partners.

We determine the digital strategy for the global University and provide a range of compelling digital solutions and technology services to meet the diverse needs of staff, students and researchers

As a team, we strive to be the trusted Digital Partner of the University, providing staff, students and researchers with an exemplary and collaborative user experience.

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Digital and Technology Services Team

 

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Partnering and Innovation

Our Partnering and Innovation function is the primary means of engaging in constructive conversations with University peers regarding technology requirements to understand how digital can add business value.

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Service Design

Service Design lead the effective delivery of the global project portfolio, ensuring that new technology solutions are customer centric, well designed, built to high quality and deliver tangible benefits.

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Service Delivery

Service Delivery lead on the delivery of customer focused, secure, professional and responsive technology services and ensure the smooth operational running of core University infrastructure, platforms and systems. 

 

 

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Architecture

 

Page coming soon. Our Architecture function maintains deep knowledge of emerging technology trends, advising how best to exploit and innovate and ensuring new solutions are delivered within a coherent architecture.

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Strategy & Vision

 

Page coming soon. The Chief Digital Officer is responsible for developing the Digital Strategy for the University and enabling the wider University strategy through the delivery of world class digital products and services.

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Request our services

 

Visit our team pages above to find out more and how to contact us. Many of our services can be requested via our Self Service Portal. A full staff listing will be coming soon via SharePoint - for internal access only.

 

  

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2020 Freshers Survey - “The department are always a great help. Before the virus I would visit them in the ground floor of the Hallward Library and always have my issues solved. Since then, the 24hr phone service has been a great help to me on numerous occasions. The team will always try their hardest to ensure your issues are resolved...”
Extract taken from student feedback as part of the 2020 'IT Freshers Survey'

 

Meet the Senior Management Team

 

The Digital Services and Technology team is led by Chief Digital Officer (CDO), David Hill, who is supported by a Senior Management Team and approximately 255 FTE staff who provide digital and technology services and support global IT infrastructure and systems  for students, staff and visitors.

  • David Hill - Chief Digital Officer
  • Duncan Young - Director of Service Design and Deputy Chief Digital Officer
  • Jason Phoenix - Director of Service Delivery 
  • Paul Couchman - Director of Technology 
  • Chris Parry - Associate Director of Partnering and Innovation
  • Nick Stocks - Associate Director of Special Projects
  • Sharon Caine - Head of CDO Office

Get in touch with the team

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