Triangle

 


Digital and Technology Services (DTS) are an innovative and agile team of technical experts and partners at the University of Nottingham.

We determine the digital strategy for the global university. We offer a range of compelling digital solutions and technology services to meet the diverse needs of students, staff and researchers. Our team strives to deliver an exemplary and collaborative experience to the university community.

The IT services were way above my expectations. I am glad that there’s support.
Feedback from 2024 Freshers IT Survey
 

Team structure 

Functional areas that make up the department are detailed below. 

Strategy and Enterprise Architecture

This function maps out and plans the university’s digital estate through the creation of business application, infrastructure, data, security and integration architecture reference models. The team also determine the enterprise architecture and technology strategy. Decision support and consultancy are offered, along with technology roadmaps and horizon scanning.

Intelligent Client Function

The Intelligent Client Function oversees the management, development and maturity of Digital and Technology Services. Customer insights are provided that shape the demand and provision of commercial and contractual support to gain the best from our partnerships. The team manages business plans, finances, quality, people and data to provide performance insights.

 

Learning Technology

Learning Technology transforms teaching, learning and assessment through expertise in technology, pedagogy and media production. The team provide consultancy for pedagogy, core digital platform maintenance, professional development and training, multimedia resource creation, and innovation in learning technologies.

Learning Technology SharePoint site

University of Nottingham Online

University of Nottingham Online (UoNO) offers a range of flexible courses that are delivered and assessed entirely online. This helps the university achieve its long-term sustainability goals and vision of becoming ‘a university without borders’.

University of Nottingham Online

 

Service Design

Service Design deliver our global project and programme portfolio, ensuring new technology solutions are customer centric, well designed and built to a high quality. This cross functional team provide solution design and architecture, user experience and service design, software development, digital research, programme and project management and implementation, testing and delivery of solutions and services.

Service Delivery

This function delivers customer focused, secure, professional and responsive technology services and ensures the smooth running of our global infrastructure, platforms and systems. The team champion and improve the maturity of service operation disciplines and instil structured processes, ensuring a consistent and measurable service.

 

Product Teams

Click to find out about our Product Teams: 

The Education Administration Continuous Improvement Team (EACIT) makes continuous and lasting improvements to education administration systems and processes. They primarily support our student records system, Campus Solutions.
UniCore is the university’s integrated HR, Finance and Procurement system. This team is responsible for enhancing this system and its processes.
Our students use the MyNottingham app to access their teaching timetable, library account, bus timetables, university campus maps and key dates. The Mobile App Team develop this app and provide support and consultancy for other apps.
This team manages and develops our Research Information System (RIS). Academic staff and researchers use this system to manage research activities, from initial project conception to publication and impact generation.
The Enterprise Integration Service (EIS) ensures all the university’s IT systems can integrate with each other. Data is captured once and used only in relevant systems. The data flow is secure, scalable and reusable.
This team is currently being established

Senior Leadership Team

Digital and Technology Services consists of approximately 270 staff that are led by the Chief Digital and Information Officer. Members of our Senior Leadership Team are: 

  • Duncan Young, Interim Chief Digital Officer
  • Sharon Caine, Head of CDIO Office
  • Philip Brindley, Director of Service Delivery
  • Paul Couchman, Director of Technology
  • Luis Neves, Director of Product and Learner Experience
  • Taidhgh O’Regan, EACIT Product Director
  • Chris Parry, UniCore Product Director
  • Nigel Owen, Associate Director for Learning Technology
  • Sally Croft, Associate Director of Projects