Finance
   
   
  

Refund policy

Governement regulations

To ensure compliance with the ‘Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017’ the following precautions must be taken in respect of any refund requested: every effort MUST be made to issue a refund of any payment to the University using the same payment method and to the original payer.

Refund methods

Following a payment by credit/debit card or bank transfer, refunds must only be made using the same method to the same credit/debit card or bank account. In the event of an attempted refund payment being rejected or not possible, the reason should be checked prior to accepting alternative details (for students accounts this will be in the student’s name only, we’re unable to process refunds to a third party).

Overpayment

In the case of an overpayment, ensure the reason for overpayment is legitimate. Refunds must be made ensuring compliance with University Policies.

Other Regulations and Procedures

 

General Finance enquiries

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