Effectively interacting and engaging patients who are under-served

Be mindful of patient’s circumstances

Play the video and consider the points below

Consciously and proactively engaging the under-served does not mean that you should not continue to invite your usual clientele.

In the scenario, the pharmacist’s enquiry into Mrs Jones’s circumstance meant that he could undertake Mrs Jones’s MUR at a more appropriate time (i.e. after she has been discharged from hospital).

Be mindful of patient's circumstances
Video transcript