Customer charter

We are committed to providing excellent services, resources and facilities to support your learning, teaching, research and enjoyment. This charter is our agreement with you. 

We will…

  • treat you with courtesy, consideration and respect at all times
  • provide you with friendly, proactive, and timely customer service
  • welcome your feedback and suggestions, and act on them appropriately
  • ensure our six major libraries are open as advertised
  • ensure all our services, resources and facilities are accessible and easy to use
  • provide you with appropriate physical and virtual spaces for your needs
  • provide a range of print, electronic and archival resources to support effective study and research
  • develop and promote the use of technologically-enhanced learning
  • train and develop our staff to help you make the most of our services
  • use our expertise to enable the creation and exchange of knowledge

Please help us to help you by…

  • treating our staff and other users with courtesy, consideration and respect at all times
  • telling us what you think, what you like, and what we can improve
  • asking our staff for help when you need it
  • observing our regulations

Help and support


University of Nottingham Libraries

King's Meadow Campus
Lenton Lane
Nottingham, NG7 2NR

Please see our Help and support page for
telephone and email
contact points