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Customer charter

We are committed to providing excellent services, resources and facilities to support your learning, teaching, research and enjoyment. This charter is our agreement with you. 

We will…

  • treat you with courtesy, consideration and respect at all times
  • provide you with friendly, proactive, and timely customer service
  • welcome your feedback and suggestions, and act on them appropriately
  • ensure our six major libraries are open as advertised
  • ensure all our services, resources and facilities are accessible and easy to use
  • provide you with appropriate physical and virtual spaces for your needs
  • provide a range of print, electronic and archival resources to support effective study and research
  • develop and promote the use of technologically-enhanced learning
  • train and develop our staff to help you make the most of our services
  • use our expertise to enable the creation and exchange of knowledge

Please help us to help you by…

  • treating our staff and other users with courtesy, consideration and respect at all times
  • telling us what you think, what you like, and what we can improve
  • asking our staff for help when you need it
  • observing our regulations

User Engagement

Information about our User Engagement activities in 2014/15.

Help and support

University of Nottingham Libraries

King's Meadow Campus
Lenton Lane
Nottingham, NG7 2NR

Please see our Help and support page for
telephone and email
contact points