You Said, We Did
Your feedback helps us to improve our support for the university community
At University of Nottingham Libraries, we are committed to providing the best experience for students, staff and visitors.
We regularly make changes based on feedback received through surveys, emails, social media, whiteboards in libraries, conversations with staff and more. However you share your feedback, it helps us to make continual improvements to our services, spaces, support and resources.
Do you have feedback? Look out for the boards in libraries, visit the Have Your Say webpage or email firstname.lastname@example.org.
Changes we've made
You Said, We Did - University of Nottingham Libraries
| You said...||We did... |
|You wanted to be able to heat up food and make hot drinks in libraries.
We have installed microwaves at Hallward Library and a Kitchenette with hot water tap and microwaves at George Green Library.
We are planning to install kitchen facilities at other libraries during the second half of the 2022-23 academic year.
|You wanted to be able to use the library even if you forget your University Card.
In December 2021, we introduced a new policy and process which allows students and staff to use the MyNottingham app for access to the library if you forget your card.
We still recommend bringing your University Card with you to the library to borrow books and use the printers.
|You wanted 24-hour opening hours to return.
Following student feedback and a review of library usage, we re-introduced 24-hour opening in three libraries for the 2022/23 academic year.
|You wanted easy access to Assistive Technology and Enhanced Support Rooms.
||Students can now check availability of, and book, assistive technology and enhanced support rooms online via Click and Study.
|It can be challenging to navigate our online resources.
||We created a wide range of digital learning resources to help students search for materials. We also added links to these from NUsearch.
|You wanted more games in our libraries, including chess sets.
||We're continuously updating our Library Games Zones, and in January 2023 we purchased chess sets to add to the popular games supplies in five libraries.
Responses to feedback
Whilst we try to respond to as much feedback as possible, sometimes we're unable to make the suggested changes - whether that's due to time, cost, systems or something else entirely.
| You Said...|| We Said...|
|Issues with the heating can at times make it difficult to study in the library
If there is a problem with the heating system we now have procedures in place to provide temporary heaters. These can sometimes take a few days to arrive but we’ll keep you updated if that’s the case.
Meanwhile the Estates team are actively working on a longer term solution for buildings where heating is a particular issue.
|Occasional problems with toilets being out of order are an inconvenience
||We are actively working with Estates to resolve this. In some cases the work required to prevent reoccurring problems is extensive so it may take some time.
|Wi-Fi connection can sometimes be unreliable, particularly at George Green Library
A Wi-Fi remediation project is underway and both George Green and DLRC have been identified as high priority buildings where the intention is to replace existing Wireless Access Points in order to improve Wi-Fi coverage and resilience.
We’ll keep you updated as work progresses.
|Students would like access to a prayer room within libraries
||We have added information about the nearest prayer room to each library webpage.