Services for Students



The University offers a counselling service to all students and staff. Information is on our website; please search the below FAQs if you need additional information.



The Counselling Service is available, free of charge, to all registered undergraduate and postgraduate students and to all University staff.


When you are experiencing problems it can be helpful to talk about them with someone else. You might turn to a friend or family member, but there are times when it can also be useful to talk to an impartial person such as a counsellor who is experienced in helping you to think about your difficulties when you are feeling stressed or distressed.

Your counsellor will help you to reflect on your situation and to think about your needs and possible choices.

A Counselling Consultation offers you the opportunity to talk about concerns in a way that's different to talking to someone you are close to. A counsellor can help you get perspective on the situation, and it can feel easier to express yourself.

Making an appointment to see a counsellor is a decision only you can make, even when someone has recommended it to you.


The counselling service is based at The Orchards on University Park, Main Building on Sutton Bonington and The Exchange Building on Jubilee Campus.  We are at Sutton Bonington twice a week and Jubilee once a week.

At present your initial session will be conducted over the telephone, MS Teams and/or video as we gradually return to seeing some clients face-to-face.  Follow up appointments may be face-to-face and will be by negotiation between the counsellor and client.


At present your initial session will be conducted over the telephone, MS Teams and/or video as we gradually return to seeing clients face-to-face.

Arranging an appointment is a two step process:

If you have not completed the form, you will be directed to do so before an appointment will be made.

You will be contacted from a withheld number to make the appointment.


The Counselling Service takes confidentiality very seriously. All client information is treated in confidence. This means that we do not disclose verbal or written information without your permission or consent.

Where you have given consent to a third party (non-UoN) body i.e. police etc to have access to your notes, you will be invited in prior to their release to review them and to be advised of the potential emotional implications.

The only exceptions are where there is a legal obligation to disclose information (which is very rare) or when a member of the service believes the client or other people are at serious risk. In these circumstances we will seek your consent to pass on concerns before information is disclosed.

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Student Services

University Park

Please see our need help page for telephone and online contact points