Nottingham University Business School
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Quality Management and Quality Techniques

Please note that the following information may be subject to change.

Module Convenor:  Anshuman Chutani

Module Content:
There are two main divisions of the material:
a) Quality Management. Historical introduction to the development of quality management thinking. The need for quality, definitions, ideas and concepts of quality. Quality gurus: Deming, Juran, Crosby, Taguchi, etc. Variation and quality improvement, problem-solving tools, Kaizen, Six Sigma. Culture change for Total Quality Management (TQM); empowerment, team-building, motivation. Business excellence awards (MBNQA, EFQM). Quality Management Systems (ISO 9000); auditing and certification. Quality economics, quality performance measures, benchmarking. Supply chain quality. Service quality.
B) Quality Techniques. Process capability: Variation Risk Management, loss functions, capability assessment. PCIs, non-normality, Six Sigma approaches. SPC charts: Shewhart charts for attributes and variables. CUSUM, EWMA. Acceptance sampling for attributes and variables. Advanced quality planning - QFD and FMEA. Quality Data management. Taguchi Statistical Robust Design. Total Preventative Maintenance.

Module Aims:
Quality and its management are key aspects of modern business, and have a great impact on both industrial and service sector enterprises. This module aims to develop an understanding of the issues involved and the approaches employed in quality management, and a knowledge of the techniques of quality improvement.

Module Assessment:
2 Hour Examination (80%); Individual assignment (2,000 words) (20%)

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Nottingham University Business School

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