Digital and Technology Services
#

Laptop Loan and Repair

A laptop loan and repair service for students.

 

 

What is the laptop loan and repair service?

check_circle   Our dedicated team, based at Portland Building, offer an on-campus repair service for student personal devices

check_circle   We also offer a short-term loan service whilst your device is being repaired

 

Book an appointment

The Laptop Loan and Repair service is now operating a reduced service by appointment only.

To request an appointment, complete the request form below and we will contact you within 48 business hours:

Request an appointment


Return of loaned laptops

Follow the link below to book an appointment to return your loan:

Book appointment to return laptop

 

Available services

Laptop loan

check_circle   Loan a laptop for free for 30 days (loan periods for more than 30 days can also be requested under special circumstances)

 

Devices available

check_circle   Windows 10 laptops (with Office 365, DVD drive)

check_circle   Devices allow installation of further applications as required and are wiped on return

check_circle   Loan of devices depends on demand and is on a first-come, first-served basis. Devices can be requested by completing the form at: http://nott.ac.uk/llrservice

 

Conditions of loan

  • Loans are available for students only
  • 30 day loan period (unless agreed otherwise)
  • You must have a valid University Card, username and password
  • You must agree to our Terms and Conditions of Loan
  • You must agree to the conditions within the Code of Practice
  • You return the device in good condition and by the agreed return date
  • Should any damages occur, you will be liable for the cost of repair

 

Return a loaned laptop

Book an appointment to return a loaned device: 

 
Laptop repair

check_circle   Software and operating system repairs

check_circle   Available for personal devices running Windows*, macOS or GNU/Linux

check_circle   Available to all students at the University of Nottingham

check_circle   Devices will be booked into the workshop and we will let you know once it is ready to collect

* We will only support Windows 10 devices onwards. Older versions of Windows are not longer supported by Microsoft. We can assist with helping you upgrade to a newer version of Windows (where possible).

Note: For minor software issues, please use the virtual Smart Bar.

 

Services include:

  • Virus and malware removal
  • Startup issues, crashes and stability problems
  • Backups and simple file recovery
  • Operating system upgrades and reinstallations
  • Hard drive replacements and upgrades
  • Screen replacements
  • Simple hardware repairs (excluding phone/tablet devices)*

*We are currently unable to offer counter support or on the spot repairs. We hope to reintroduce these services in the future.

 

 

Repair services

Our IT specialists are on-hand to fix a wide range of personal devices for students. We offer free advice on how to resolve technical problems. Please note this is a student only service.

We never charge for labour – only the parts you need – take a look at the menu below:

We are unable to accept parts supplied by students.
Repair service menu
Repair Windows O/S Apple macOS 
Labour  Free  Free 
Virus/Malware removal  Free  Free 
Application load/fix Free  Free 
Backup/restore  Free  Free 
Hard disk From £60
Screen  Price after assessment
Touch screen  Price after assessment
Keyboard  Price after assessment
Internal parts (including motherboard)  Price after assessment

IT consumables
Items for sale Windows Apple 
Mains charger  From £30  From £40 
Battery  From £40  From £60 
External HD (including caddy)  From £40
HD caddy only  From £15
USB memory stick (16GB) From £5
USB memory stick (32GB) From £10

 

 
When you visit

If you wish to make use of this service, please make sure you bring:

check_circle   The device that needs repairing

check_circle   Power lead for the device (if appropriate)

check_circle   International power adaptor (if required) for the power lead

check_circle   USB pen drive or external hard drive if you wish any data to be copied from the computer

check_circle   Description of the problem (including any error messages)

check_circle   Your preferred contact details

 

If you have any questions about this service, you can call us on 0115 95 13325.

 

 

Opening times

The Laptop Loan and Repair service at Portland Building is open at the following times except on University closure dates:

Laptop Loan and Repair Service opening times
DayTime
Monday  Appointments only
Tuesday  Appointments only
Wednesday  Appointments only
Thursday  Appointments only
Friday  Appointments only

 

Where to find us

The Laptop Loan and Repair service is located in Portland Building, B09, B floor on University Park (building 15).

 

If you have any questions about this service, you can call us on 0115 95 13325.

 

Smart Bar

In addition, you can also get general advice and other simple fixes by asking our support team a question on the Virtual Smart Bar:

Virtual Smart Bar


 


 

Related services

 

 

University of Nottingham

University Park
Nottingham, NG7 2RD

telephone: +44 (0) 115 951 5151
fax: +44 (0) 115 951 3666
email: Contact us