Laptop Loan and Repair

A laptop loan and repair service for students.

Please note: The Laptop Loan and Repair Service will be closed from 1pm on Friday 16 December 2022. Appointments will resume from Monday 9 January 2023.

What is the Laptop Loan and Repair service?

Our dedicated team, based at the Portland Building, offer a laptop loan service for students

We also repair students' personal laptops (we don't charge for labour – only the parts you need)

Book an appointment

You will need to book an appointment to use the Laptop Loan and Repair service.

Complete the following form to request an appointment - we will contact you within two working days:

Request an appointment

Return a loaned laptop

Use the following link to book an appointment to return your loan laptop:

Book appointment to return laptop

Further information

Laptop loans

Loan a laptop for free for 30 days (loan periods for more than 30 days can be requested under special circumstances)

Available laptops

Windows 10 laptops (with Office 365, DVD drive)

You can install software as required, and the hard drive is wiped after you return the laptop

Laptops are loaned on a first-come, first-served basis. Laptops can be requested by completing this form

Conditions of loan

Loans are available for students only
Loans are for 30 days (unless otherwise agreed)
You must have a valid University Card, username and password
You must agree to our Terms and Conditions of Loan
You must agree to the conditions within the Code of Practice
You must return the laptop in good condition and by the agreed return date
Should any damages occur, you will be liable for the cost of repair

Laptop repairs

Software and operating system repairs

Available for personal laptops running Windows*, macOS or GNU/Linux

Available to all students at the University of Nottingham

Your laptop will be booked into our workshop and we will let you know when it is ready to collect

* We will only support Windows 10 devices onwards. Older versions of Windows are not longer supported by Microsoft. We can assist with helping you upgrade to a newer version of Windows (where possible).

Note: We don't charge for labour – only the parts you need. For minor software issues, please use the virtual Smart Bar.

Services include:

Virus and malware removal
Startup issues, crashes and stability problems
Backups and simple file recovery
Operating system upgrades and reinstallations
Hard drive replacements and upgrades
Screen replacements
Simple hardware repairs (excluding phone/tablet devices)*

*We are currently unable to offer counter support or on the spot repairs. We hope to reintroduce these services in the future.

Repair services

Our IT specialists are on-hand to fix a wide range of personal devices for students. We offer free advice on how to resolve technical problems. Please note this is a student only service.

We never charge for labour – only the parts you need – take a look at the menu below:

We are unable to accept parts supplied by students.

Repair service menu
Repair	Windows O/S	Apple macOS
Labour	Free	Free
Virus/Malware removal	Free	Free
Application load/fix	Free	Free
Backup/restore	Free	Free
Hard disk	From £60
Screen	Price after assessment
Touch screen	Price after assessment
Keyboard	Price after assessment
Internal parts (including motherboard)	Price after assessment

IT consumables
Items for sale	Windows	Apple
Mains charger	From £30	From £40
Battery	From £40	From £60
External HD (including caddy)	From £40
HD caddy only	From £15
USB memory stick (16GB)	From £5
USB memory stick (32GB)	From £10

What to bring to your appointment

Please make sure you bring the following items with you to your appointment:

The device that needs repairing
Power lead for the device (if appropriate)
International power adaptor (if required) for the power lead
USB pen drive or external hard drive if you wish any data to be copied from the computer
Description of the problem (including any error messages)
Your preferred contact details