Digital and Technology Services
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Self Service Portal

Submit a request or get support online using the Self Service Portal.

 

 

Welcome to our new Self Service Portal

check_circle   Our new portal allows you to request support with setting up, using and troubleshooting our range of IT services, all from one convenient place

check_circle   Access the portal from anywhere at anytime, without needing to be on campus or connected to the VPN

 

Users with laptop

Login to Self Service Portal

Submit a service or support request and check the status of your enquiries.

Students with laptops

Report a fault

Inform us of a fault with University IT systems, software or devices.

 

 

Don't have access?

If you are unable to log in or do not have an IT account with the University, you can use an anonymous form to access the portal and submit a request:

Anonymous login instructions

  1. Using the 'Log a ticket' button below, you will be automatically logged into the anonymous account
  2. Complete the form, providing as much detail as possible
  3. Click 'Review & Submit'
  4. Check all details are correct, if not, click 'Edit'
  5. Once complete and checked, click 'Submit'
  6. As this is an anonymous form, you cannot view "My Items" or "Created Request". Please Logout or close the browser window.

 

Please note, you will not receive an email confirmation of your request or be able to log back into the portal to check the status.

Should we need any more information from you, we will contact you via the email address or phone number you provided on the form.

 

 

 

Guidance on using the new portal

View our video guides for information on logging in, navigating around the portal and its features, submitting a request and logging IT system faults.

 

Students-laptop-landing

 

 

Submitted a request before 25 January 2021?

check_circle   You can still check requests made before the change to the updated portal.

check_circle   Log into the previous self service portal below, making sure you use Virtual Desktop or are connected to the University network via VPN or eduroam on campus: 

 

Previous Self Service Portal log in

 


 

Related services

 

 

University of Nottingham

University Park
Nottingham, NG7 2RD

telephone: +44 (0) 115 951 5151
fax: +44 (0) 115 951 3666
email: Contact us