All FAQs

 
Answer:

Changes can take up to 24 hours to show on your staff page.

It's likely that you have not ticked some of the boxes in eStaffProfile allowing information to be displayed, or have not used the right text areas in eStaffProfile. Read through the documentation for more information (PDF).

Answer:

This could be a number of reasons:

  1. The filename of your image doesn't match the name on your staff page URL
  2. Your image isn't stored in the staff-images folder of your people folder in Contensis
  3. You have a double-barrelled name - if this is the case, remove the hyphen (-) in the file name of your image
  4. Your image has a full stop (.) in the file name - if this is the case, remove it
  5. Your image must be .jpg only (png, gif or jpeg)
  6. In your eStaffProfile settings, you have not checked the option to show picture on your staff page

Read through the documentation for more information (PDF).

Answer:

To add content into the CMS from your Word document first copy your content into Notepad, which will remove the formatting. Then copy and paste this unformatted text into the CMS as plain text. You can then format the text within the CMS.

Answer:

This can often be due to items and mini templates being dragged and dropped in your editable area. We'd need to see how your styles are affected to give a suitable solution.

Answer:

The links that lead to an expired page will still be hyperlinked, but will now lead to a 'Page Not Found' error message. These links have to be disabled separately in order to make it clear that the page no longer exists and to avoid user frustration.

Answer:

Content should be pasted as plain text because the underlying code from a Word document can get carried across and cause problems in the CMS. We recommend that you paste the content into Notepad - which wipes the formatting - and then copy and paste from there into the CMS.

Answer:

Sometimes, if content and mini templates have been dragged and dropped around on a page, the code becomes jumbled up and breaks the page in preview.

This may also be due to your page not being saved. Please save and preview your page to check again.

If your preview is drastically different to your edit mode, please log a support request.

Answer:

You can find a list of recommended image sizes on our website.

Answer:

You will find these in the /SharedResources folder in the navigator and then either the /MiniTemplates or /HTMLSnippets folders. See layouts and formatting and reusable content for more information.

Answer:

As a content editor you are able to do the following:

  • Create and edit existing content
  • Create folders
  • Upload documents and images
  • Submit work for approval
  • Create news and events (where applicable)
  • Access the shared resources folder

Content editors are expected to ensure content is accurate, appropriate and accessible, and that there are no copyright issues with images. All content should follow the university's style guide and brand.

Answer:

As a content approver, you are can do everything a content editor can do, along with the following:

  • Archive pages
  • Manage menu
  • Publish work to the live website

Content approvers are responsible for checking content for:

  • accuracy
  • legality
  • suitability
  • accessibility  

Unless it is unavoidable due to staff absences, approvers should not approve their own work.  The approval stage is an important quality check and an independent review is clearly preferable.

Answer:

As a site administrator, you are able to administer the following:

  • Folders
  • Content types
  • Permissions
  • User access
  • Meta data
  • Menu options
  • Page templates
  • Publishing
  • Advanced options

You can also:

  • Delete pages, images, documents etc

There is generally only one administrator per website.

Answer:

We have a list of unit web coordinators for your reference. If you think someone should be listed on here that isn't, please let us know.

Answer:

These areas are managed by the marketing team and only they have access to edit. If you have an amend, you should contact your Faculty Head of Marketing.

Answer:

To view examples of different layouts, look through the layouts and formatting section.

To use a layout, find it in the 'MiniTemplates' folder in 'Shared Resources', then click (and hold) its icon and drag to the relevant place on your page.

You can also ask your unit web coordinator for best practice advise.

Answer:

Some old mini templates were automatically set to show text over image as a heading 1. Current mini templates have unformatted text areas which allow you to apply any heading style you like.

Answer:

There are a wide-range of world-leading COVID-19 research projects taking place across the University into COVID-19. If you give permission for your sample to be used for research, it can be stored and used by researchers for a variety of different projects. You will be contacted by researchers to get your consent for each specific project and you can withdraw consent at any time.  
 
We are particularly interested in getting participants for a new research project linked to the establishment of the testing service. The Track COVID study is funded by the Medical Research Council and aims to understand more about how the virus spreads on campus and the link with behavioural factors such as social distancing, getting tested for COVID-19 and having to self-isolate. By taking part in this research you will be able to help us, as well as researchers across the UK, understand these challenges better and what we need to do differently to support you in keeping well and safe. 

 

Answer:

If your sample tests negative, then you will receive an email advising of the result, informing you of any future sample collection times and providing you with any necessary advice.

Please do bear in mind that a negative test result does not mean you aren’t infected, as we know that the virus is only detectable at certain times, particular in those who are asymptomatic. This is one of the reasons we are using repeating sample testing over a period of time. 

 

Answer:

If your sample tests positive for COVID-19, we will contact you via phone and email using the details you provided on your testing materials. If we can’t get hold of you, we will send a text asking you to call us back. If you receive a positive result from a University test, then you should act as if you are symptomatic and you will be advised to do the following: 

  1. Isolate 

You must self-isolate immediately. If you are in a hall of residence, this means returning to your room and avoiding using communal areas. You are not obliged, and it is not your responsibility to tell your household or anyone else outside of the University about the result of your test, but you are free to do so.  

  1. Notify the University 

You must notify us as soon as possible by completing the student reporting form or staff reporting form. When prompted, select the option that says, “I have received a positive result from the University Testing Service”. 

Once you have notified us, we will notify your household and tell them to self-isolate, providing you and them with the necessary advice and access to support. 

  1. Seek a government test 

Currently, our testing service isn’t linked to the NHS Test and Trace IT system. If you test positive, you must book a follow-up government test to confirm the result and provide the link into the national contact tracing programme. This is a requirement of the University. To book a test, including at one of the University local testing sites, visit the gov.uk website. Our testing team may also provide additional instructions and advice on securing this follow-up test when they contact you by phone. 

You can leave self-isolation to take this government test, ensuring you do not take public transport. You must return to your accommodation immediately after taking the test until your isolation period is complete, or if you are notified that the government test result is negative.  

If the result of your government test is negative, then this overrides the result of the University test. 

You must update us with the results of your government test by completing the test outcomes form online.

 


 

Answer:

Use the Findspace online service to find safe spaces to work, study and socialise on campus. You can search for specific buildings, or for types of spaces – like cafes.

Spaces will have one of the following ratings:

  • Green – the space has lots of availability
  • Amber – there is some space, but it is filling up quickly
  • Red – the space is full, come back later or make other arrangements

Access the resource at findspace.nottingham.ac.uk, or via the MyNottingham app.

Even with the above, just as you would anywhere, if you arrive at a location and it is very busy and there is a consequent risk that social distancing may be compromised then please do not enter that area - protect yourself and others.

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