All FAQs

 
Answer:

Yes, to do a batch import you need to ensure that your images and documents are in a ZIP file (one for images and one for documents - it's best to keep them separate). To import ZIP files, you can use the Bulk Upload tool.

Answer:

This is more than likely down to there not being any published versions of your page (your page has only ever just been saved).

Answer:

Yes, to do this, click on Nottingham at the top of your folder list and select Sort Alphabetically. If this option isn't shown, then it is already sorted alphabetically. You can at this point change it to Sort by Menu Order.

Answer:
You might not have access to Contensis yet. You can only get access after completing CMS training.

You will be added to the UI-Contensis-Users Active Directory (AD) Group around 24 hours after you complete your CMS training course. 

It takes up to 24 hours from being added to the AD group to being granted CMS permissions.

Answer:

Contact the web team via our support form and we can arrange for your account to be unlocked.

Answer:

If other pages link to your page as internal CMS content the link will remain. If however, pages link to your page using an external URL, the link will be lost. In this scenario, it is necessary to individually delete or replace any hyperlinks leading to the old page. Consider if you need to put a redirect in place for pages that are linked to by many other pages.

Answer:

Meta data isn't currently mandatory in the CMS, however, it may become so in the future. We would advise users to add meta data to pages where possible.

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This is because your controls must have different IDs. Two instances of the same ID will break your page.

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When documents are uploaded, it is common to forget to submit and authorise them. In order to create a live version of a document, click on the document in the navigator and select edit. Then select workflow and submit and authorise. It will then put the document in the publishing queue for the live server.

Answer:

Server errors occur for a number of reasons. See our common Contensis errors page for example errors and how to fix them.

Answer:

If you've created a new homepage to replace an existing homepage you may find that the previous URL has stopped working. This could be for a number of reasons:

  1. The filename is different, we'd recommend using the same filename
  2. The navigation hasn't picked up the new file
  3. You've not set the new page as the folder homepage

Try each of the above, save, publish and preview your page.

Answer:

If you are interested in volunteering, but you hold an international visa, please email the Volunteering Team: givingtime@nottingham.ac.uk

 

Answer:

Businesses that have been trading for over three years are not able to enter.

Answer:

Overseas entrants will not be required to travel to the UK to enter. There will be localised development events delivered for participants in Ningbo and Malaysia. However, all applications, business entries, pitches and the Gala Dinner will be in the UK. Participants in Ningbo or Malaysia will be asked to pitch via live video.

UK entrants must attend their pitch day(s) and it is compulsory for at least the team leader to attend the Ingenuity18 Ideas Summit.

Answer:

While we would like Ingenuity18 participants to develop their proposals based on their original application, this is acceptable, as long as it fulfills the criteria and rules of the event. If you would like clarification, please email the Ingenuity18 team.

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Once you have sought approval from your Head of Department, you may be eligible to reach out to other Departments and form an interdisciplinary team. 

Answer:

Ingenuity18 judges will only consider the material provided through the official Ingenuity18 Proposal form. Any additional materials given in person or over email to the judges or event organisers will be ignored. 

Answer:

Yes, but you must notify the Ingenuity18 team and seek approval from your personal tutor in order to do so.

Answer:

No. As the application deadline has passed, you are unable to add people to your team. However, should you want to form a team for the Competition stage that includes members from other Ingenuity18 teams, that is allowed.

Answer:

Yes. If you are not enrolled on the Technology Entrepreneurship in Practice module, we expect you to attend the Ingenuity18 Innovation Diploma.

Answer:
No. But we would urge you to look into the opportunities available through the  Ingenuity Lab, and make sure you apply to next year's Ingenuity Competition before the deadline. 
Answer:

In addition to Disability Support Services, the University offers a wide range of support and advice via the HealthyU pages. Mental health and wellbeing support you may access could include Counselling, University of Nottingham Health Service at Cripps Health Centre, and the Mental Health Advisory Service. 

 

Answer:
For information about the evidence you need to provide, please visit our Tell us of a disability webpages.
Answer:
Yes, our getting around campus and choosing accommodation page includes further information about this and other pre-arrival information you may need to consider.
Answer:
Yes, the buddies and peer mentors in your academic school may be able to help. You can also speak to your Support and Wellbeing advisor, or contact Counselling. Do also keep in touch with your Disability Support Adviser or Academic Support tutor.
Answer:

If your questions relate to the prospective student's Specific Learning Difference, disability or long-term medical condition please visit our Contact us and other key contacts page. 

However, if the questions relate to their course of study please contact the academic School’s Disability Liaison Officer for advice
Answer:
Information on attendance is laid down in the University Quality manual.  This requirement remains unchanged by this pilot.
Answer:
No,  The pilot will only be used in certain sessions and you will be told which they are by your School.
Answer:

This is the first time the University has run this pilot. To ensure that we continue to collect data accurately, we are going to continue to use the paper system.

We record your attendance for safety purposes.

Answer:
Details are available on the University card webpage.
Answer:

We know that young people are less likely to have severe symptoms, if any at all. We also know that those infected with the virus can also infect others, even if they don’t display any symptoms. Our aim is to halt transmission and minimise outbreaks before they get out of control. If outbreaks become severe, local public health authorities have the powers to lock down halls, close buildings and maybe even shut the University.  

By taking part and following the rules around isolation if you or other members of your household test positive, we can help control the spread of the virus and keep students, staff and the local community safe.  

 

Answer:

Yes, you can submit a sample if you have symptoms and are isolating. However, to arrange for your sample to be collected from your room, please email the us at testingservice@nottingham.ac.uk.

 

Answer:

Yes you can.

 

Answer:

We’ve worked hard to make our campuses as safe as possible for our students and staff. Your safety is our absolute priority.

Take a look at our safety on campus web pages to learn about the steps we’ve taken to ensure our campuses are COVID-secure.

The key things to remember are:

  • wear a mask in buildings, including in teaching sessions
  • socially distance
  • wash your hands regularly. 
Answer:

If you experience symptoms of COVID-19, you should take the following steps as promptly as possible:

If you think another student or member of staff might have symptoms, you should encourage them to do the same.

Government guidance mandates that anyone showing symptoms of COVID-19, however mild, or anyone who has received a positive test result, must self-isolate for at least 10 days and for as long as they still have a high temperature.

If you're a student living in a hall you will have been allocated a household. If you live in the community, the people living in your house are a household. In the event that one member of your household experiences symptoms or has a positive COVID-19 test, all members of that household must isolate for at least 14 days.

Students should inform their School, via their module convenors or personal tutors.

Staff should contact their line manager to inform them that they’re isolating. If you remain well enough to work, you should do so from home.

Answer:

If you have symptoms, you must isolate until you receive your test result – along with all members of your household.

If your result is negative, notify the university as soon as possible. If no one else in your household has symptoms, your households’ isolation period can end. If others in your household have symptoms, you must all remain in isolation until you all get a negative result, or until the mandated isolation period ends.

If your result is positive, notify the university and the rest of your household as soon as possible. You and your household must continue to isolate according to government guidance and regulations (also see this FAQ for more information).

Any breach of government regulations could lead to a fine, or disciplinary action taken by the university.

Answer:

Free tests are available to book on the gov.uk website. The service may be busy, but you should be able to get a test – via post, or by visiting drive-through or walk-in sites. 

Answer:

When you test positive for coronavirus, the NHS Test and Trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited. It is important that you respond as soon as possible so that appropriate advice can be given to those who need it.

You may choose to contact friends and family personally. Do be aware that sharing information about symptoms, isolating or test results on public platforms, like social media, could be shared further than you are comfortable with.

If you are aware of other people isolating due to symptoms or a positive test result, you must respect their confidentiality. Do not share their personal information without their consent.

Answer:

The law requires that you must self-isolate if you have a positive test result or are contacted by the NHS Track and Trace Service and instructed to self-isolate, but you should also self-isolate if you or someone in your household has symptoms or a positive test result. This measure is necessary to control the virus and limit transmission as much as possible.

If someone in your household refuses to isolate, you can, if you wish, report this via the COVID-19 incident reporting form. Breaking government regualtions could lead to a fine, or disciplinary action from the university.

Answer:

If you are told by the NHS Track and Trace Service to self-isolate, the law requires you to remain in your current location until your mandated period of self-isolation is complete. Do not return to Nottingham, or the campus. Report that you are isolating to the university, and contact your School, via your module convenor or personal tutor. They will help you to access online teaching while you are unable to attend in-person sessions if you are well enough to study.

If your personal circumstances mean you cannot stay at home, you can contact the Student Services and Support and Wellbeing Team for assistance.

Answer:

If you have tested positive or been contacted by the NHS Track and Trace Service and told to self-isolate, the law requires you to remain in your current location to isolate, whether this is in halls of residence or in private accommodation. You must not travel while isolating – unless it’s to get a coronavirus test.

We know that isolating is challenging and could have a negative impact on your mental health. Keep in touch with friends and family via phone and video chat, and contact the Support and Wellbeing Team if you need support. 

Answer:

If any of your assessments have been, or are going to be affected, by your illness or self-isolation, please submit a claim for extenuating circumstances within the prescribed timescales, using the online form.

Read the University’s Extenuating Circumstances Policy before submitting your claim.

The Students’ Union guide to extenuating circumstances gives helpful advice on the process.

Answer:

After notifying the university, you should contact your School, via your module convenor or personal tutor, to discuss how you can continue to engage with your studies if you are well enough. They will support you in accessing your teaching online where possible, via platforms including Moodle and Microsoft Teams.

Answer:

You are not alone, and there is support available. Don’t hesitate - get in touch so that we can help you.

Speak to your personal tutor about your worries and concerns. They can talk these through with you and signpost you to support services that can help.

You can also contact our Support and Wellbeing Team direct and our web pages have a huge amount of information to help.

Answer:

By isolating, you protect your friends, family and community by halting the transmission of the virus. Isolating is challenging – physically and mentally. It may make you feel lonely, sad or anxious – but you are not alone. There is a range of support available that can help you get through isolation. Some is accessible to all students., other elements depend on where you live. 

Visit our self-isolation support pages for more information. 

Answer:

You have 15 minutes to remove the document and replace it with an alternative version. If it has been longer

than this, please upload the correct document and then raise an IT self-service request to request for the

original document to be removed.

Answer:
After uploading the document needed to complete a task, the document still needs to be processed and verified by a staff member. Once this happens, the notification will disappear.
Answer:

You may need to clear your cache, a collection of data that your web browser has collected and stored, which could be slowing down your loading time.

To clear your cache on Chrome:

  • Open Chrome.
  • Press CTRL + SHIFT + DEL.
  • In the Time Range drop down menu select the 'All time' option and ensure that 'Cookies and other site data' and 'Cached images and files' are selected.
  • Select the 'Clear data' button.

To clear your cache on Internet Explorer:

  • Open Internet Explorer.
  • Select 'Settings' (settings cog) in the top-right corner of the browser.
  • Select 'Internet Options'.
  • On the 'General' tab, select the 'Delete' button under 'Browsing History'.
  • Ensure 'Temporary internet files and 'Cookies and website data' are selected.
  • Click the 'Delete' button.

After completing the appropriate steps for your browser, try to log in again. If you are still experiencing problems, please raise an IT self-service request or phone the IT Service Desk.

Answer:
Yes, a module is called a ‘course’ in NottinghamHub.
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