Triangle

To get support updating the University of Nottingham website (nottingham.ac.uk), there are three options:

 

First, check if it's the web team that can help you

If your support is about one of the following, you may need to contact someone else.

Support with my staff profile

We do not have access to the eStaffProfile system and cannot help you with any problems with it, including individual profiles and staff listings. It is a Digital and Technology Services (DTS) system. For support:

Profile images

If there is no one available to upload your photo for your profile, you can submit a support request. You need to:

  • provide the photo and
  • tell us which staff listings you appear in (your page(s) must already be visible on the site)
 

A website not built by the web team

Sites created by Digital and Technology Services (DTS)

If the website was built by DTS, use their self-service portal to request support.

External websites

If you have an external website built in a different system (for example WordPress or Wix), we can't help you with problems with it. If you want ongoing support, we can help you transfer it into the university's content management system. You can start this process through a project request.

The benefits of having your website within the university content management system are:

  • professional technical and content support
  • secure and reliable hosting
  • excellent search engine optimisation by being part of the trusted nottingham.ac.uk domain
 

University blogs

We do not have access to the university blog system, blogs.nottingham.ac.uk.

Use the Content and Creative Services request form for support to set up a new blog or to maintain an existing one.

 

I need support with copywriting, design, photography, social media or video

This includes uploading video to MediaSpace and YouTube.

Use the Content and Creative Services request form.

See the brand portal for advice and and good practice around copywriting, design, photography, social media, video, along with the university style guide.

 

I need training to use the Contensis content management system

You can book this training through the staff short courses system.

You need to have approval from your line manager and unit web coordinator before booking the training.

Use the web team support request form if you have already had training but:

  • have a question about the training
  • need training on something that wasn't covered
  • need refreshing on a particular issue
 

Adobe Experience Manager (AEM)

AEM is the new system the university website is moving to. Different teams are currently responsible for different parts of it. Use the correct form for what you want to do:

Update undergraduate prospectus page content

Web addresses that start with nottingham.ac.uk/studywithus/ugstudy/courses/UG/

Update article page content

Web addresses that start with nottingham.ac.uk/studywithus/ugstudy/articles/

Upload photos and videos into AEM

Report technical issues with how AEM works

 

 

 

Web team support request

Use the request form and choose the web support option from the second dropdown option for:

  • updates to existing Contensis pages - if your unit web coordinator can't help you
  • updates to undergraduate prospectus pages - confirm these first with your Faculty Head of Marketing and Communications
  • Contensis user permissions
  • short URLs (nott.ac/) and QR codes
  • Google Analytics - simple issues such as access, a brief explanation of how things work, analysis of just one or two pages
  • UX advice and support
  • redirects from one nottingham.ac.uk page to another
  • key matches for the site search
  • getting a report about broken links, content problems and accessibility issues for your area of the website
  • requests to upload an image for use on your staff profile, but only if your admin support or unit web coordinator is unable to do so

If you are contacting us about web content that you are currently editing, please check-in all pages so that we can edit them if required.

Web team project request

Use the request form and choose the web project request option from the second dropdown option for:

  • creating a new website or set of pages within the nottingham.ac.uk website - view our guidance on requesting a new website first
  • large volumes of pages needing work
  • transferring an externally built website into the nottingham.ac.uk domain
  • developing new functionality for the Contensis content management system - for example, a specific type of search, new layout components etc
  • Google Analytics - for larger pieces of work, for example:
    • Do you need to discuss the future of multiple webpages based on in-depth analysis?
    • Do you want a search engine optimisation (SEO) audit of your area of the website?
    • Is your request likely to prompt an ongoing series of meetings, continued support, or detailed and considered solutions to complex issues surrounding SEO or analytics?
 

Complete the request form