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To get support updating the University of Nottingham website (nottingham.ac.uk), there are three options:

First, check if it's the web team that can help you

If your support is about one of the following, you may need to contact someone else.

Support with my eStaff profile

Information relating to eStaff profile is currently surfaced on the website. This is managed and owned by Digital and Technology Services (DTS). 

For technical support with your eStaff Profile, please contact your school admin in the first instance or submit a support request via Digital and Technology Services (DTS) on the DTS self-service portal. 

For support enquiries relating to profile images, please submit a support request to the web team along with: 

  • a photo and 
  • URLs of staff listings you appear in that are currently visible on the site

In 2024, work began to transition data to RIS. If you have any questions relating to this, please reach out to the RIS team via email on ris-enquiries@nottingham.ac.uk 

 
Undergraduate and postgraduate prospectus content

If you have a query or update for an online course page, please contact marketing@nottingham.ac.uk. This team will check if your request can be actioned and then contact the web team directly.

Please do not raise a web support ticket directly for prospectus update requests. 

 

A website not built by the web team

Sites created by Digital and Technology Services (DTS)

If the website was built by DTS, use their self-service portal to request support.

External websites

If you have an external website built in a different system (for example WordPress or Wix), we can't help you with problems with it. If you want ongoing support, we can help you transfer it into the university's content management system. You can start this process through a project request.

The benefits of having your website within the university content management system are:

  • professional technical and content support
  • secure and reliable hosting
  • excellent search engine optimisation by being part of the trusted nottingham.ac.uk domain
 

University blogs

We do not have access to the university blog system, blogs.nottingham.ac.uk. The university will also stop hosting the site from the end of December 2025.

Please select Creative and Content on the request form for further information.

 

I need support with copywriting, design, photography, social media or video

This includes uploading video to MediaSpace and YouTube.

Please select Creative and Content on the request form.

See the brand portal for advice and and good practice around copywriting, design, photography, social media, video, along with the university style guide.

 

I need training to use the Contensis content management system

You can book this training through the staff short courses system.

You need to have approval from your line manager and unit web coordinator before booking the training.

Use the web team support request form if you have already had training but:

  • have a question about the training
  • need training on something that wasn't covered
  • need refreshing on a particular issue
 

Adobe Experience Manager (AEM)

AEM is the new system the university website is moving to. Different teams are currently responsible for different parts of it. Use the correct form for what you want to do:

Update undergraduate prospectus page content

Web addresses that start with nottingham.ac.uk/studywithus/ugstudy/courses/UG/

Update article page content

Web addresses that start with nottingham.ac.uk/studywithus/ugstudy/articles/

Upload photos and videos into AEM

Report technical issues with how AEM works

 

 

 

Web team support request

Use the request form and choose web from the 'Is this project for the creative and content teams or web?' question, and then web support from the 'What kind of web request?' question for:

  • general web queries and fixing things
  • updates to existing Contensis pages - if the unit web coordinator can't help you
  • Contensis user permissions
  • short URLs (nott.ac/) and QR codes
  • Google Analytics - simple issues such as access, a brief explanation of how things work, analysis of just one or two pages
  • UX advice and support
  • redirects from one nottingham.ac.uk page to another
  • key matches for the site search
  • getting a report about broken links, content problems and accessibility issues for your area of the website
  • requests to upload an image for use on your staff profile, but only if your admin support or unit web coordinator is unable to do so

If you are contacting us about web content that you are currently editing, please check-in all pages so that we can edit them if required.

Web team project request

The Marketing and Digital team is focusing its efforts on the new digital experience platform – Adobe Experience Manager. This means we are only able to fulfil project requests on the legacy system (Contensis) that are deemed business critical. We appreciate your patience and understanding during this period. If you have an urgent request or need to escalate anything, please contact Rachael Grimshaw. Thank you for your ongoing support as we work towards delivering this important new platform and enhancing our digital experience.

For business critical requests only: Use the request form and choose web from the 'Is this project for the creative and content teams or web?' question, and then web project from the 'What kind of web request?' question for:

  • creating a new website or set of pages within the nottingham.ac.uk website - view our guidance on requesting a new website first
  • large volumes of pages needing work
  • transferring an externally built website into the nottingham.ac.uk domain
  • Google Analytics - for larger pieces of work, for example: Do you need to discuss the future of multiple webpages based on in-depth analysis? Is your request likely to prompt an ongoing series of meetings, continued support, or detailed and considered solutions to complex issues surrounding SEO or analytics?
 

Important note

All web support resource is currently focussed on a business critical project. Any request for support may have a delayed response, unless it is critical, such as:

  • major pages are down or functionality is not working
  • there is a serious risk to university reputation

It will help us immensely if you consider if your request can wait and do not submit a ticket unless it is critical. This will avoid diverting resources into triaging requests for their importance and avoid a backlog forming. Thanks for your understanding at this critical period.

Complete the request form