Nottingham University Business School
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Professor Marek Korczynski

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BA (Hons) (University of Liverpool), Ma (University of Warwick), PhD (University of Warwick)
Professor of Sociology of Work and HRM

Division: Organisational Behaviour and Human Resource Management
E-mail: Marek.Korczynski@nottingham.ac.uk
Tel: +44 (0) 115 8468486
Location: C03 (North Building, Jubilee Campus)

Director of the University of Nottingham Economic and Social Research Council Doctoral Training Centre/Partnership.

Prior to joining Nottingham, I held positions at the University of New South Wales, Australia, and at Loughborough University.


Areas of Expertise
The sociology of interactive service work: emotional labour; control; resistance; customer-worker relations; participation; collective organisation of workers; gender; theorising service work; consumption within service interactions.
I am Co-Investigator of the ESRC Seminar Series: Migrants, Workplace and Community: Learning from Innovation in Civil Society.
Trade unions and industrial relations;
Ethnography and fsQCA in the sociology of work.
Music and work.

External RolesDirector of the Nottingham Economic and Social Research Council Doctoral Training Centre/Partnership.

Joint Deputy-Director of the Midlands Graduate School.

School Committee Memberships
CommitteeFromToRole
School Management Group 2015
I believe that universities should be beautiful spaces that can help develop critical thinking and enquiring minds. I try to have my teaching informed by this idea.

Over my academic career, I have designed and taught a range of modules, such as Organisational Theory and Practice; Music, Work and Organisation; Sociology of Work; (Advanced) Research Methods; Human Resource Management in Service Work; and Employment Relations.

In 2019-20, I am teaching the module, Research Design, Practice and Ethics (POLI4126).

Sociology of service work. I examine how work is structured for service workers, and how service workers experience, and respond to these structures. Theoretically, I have put forward a model of a customer-oriented bureaucracywhich positions service work organization as informed by dual and potentially contradictory logics those of rationalisation and that of customer-orientation. In service work, we must consider not only production relations, but also relations of consumption, and I have argued that consumption in service interactions is framed by the promotion of an enchanting myth of customer sovereignty. I am examining how far the customers appear as alienating figures to service workers and how far there are spaces for the social embedding of relations between service workers and customers.

Music and work. Motivated by the curious fact that popular music barely alludes to the arena of work, even though we spend so much of our lives at work, I have examined meetings of music and work. With colleagues, I have charted the social history of music in the workplace, resulting in the book, Rhythms of Labour (Cambridge University Press), which also has a companion CD. I have also conducted an ethnography of the role of music in workplace relations, resulting in the book, Songs of the Factory (Cornell University Press), which was shortlisted for the BBC/British Sociological Association Ethnography of the Year award in 2014.

Marek is currently supervising the following Research Students:

Gabriella Cioce
Joe Kearsey
Peter James Carter
Priyanka Vedi
 

Older Publications



Older Publications

Journal Articles

Korczynski, M. (2013), "The customer in the sociology of work: different ways of going beyond the management-worker dyad", Work, Employment and Society, Vol.27 (6), pp. 1-7, DOI: 10.1177/0950017012464424.

Korczynski, M.; Evans, C. (2013), "Customer Abuse to Service Workers An Analysis of Its Social Creation within the Service Economy", Work, Employment and Society, Vol.27 (5), pp. 768-784.

Korczynski, M. (2011), "Stayin' alive on the factory floor: an ethnography of the dialectics of music in the routinized workplace", Poetics, Vol.39 (2), pp. 87-106.

Korczynski, M. (2011), "The dialectical sense of humour: routine joking in a Taylorized factory", Organization Studies, Vol.32 (10), pp. 1420-40.

Brown, K.; Korczynski, M. (2010), "When Caring and Surveillance Meet: Organisational Commitment and Discretionary Effort in Home Care Work", Work and Occupations, Vol.37 (3), pp. 404-432.

Korczynski, M. (2009), "The mystery customer: Continuing absences in the sociology of service work", Sociology, Vol.43 (5), pp. 952-967.

Nickson, D.; Korczynski, M. (2009), "Aesthetic labour, emotional labour and masculinity", Gender, Work and Organization, Vol.16 (3), pp. 291-299.

Korczynski, M.; Pickering, M.; Robertson, E. (2008), "The last British work songs: Music, Class and community in the Kent hop fields of the early and middle twentieth centry", Management and Organizational History, Vol.3 (1), pp. 81-102.

Korczynski, M.; Tyler, M. (2008), "Introduction: The Contradictions of Consumption at the Point of Service Delivery", Journal of Consumer Culture, Vol.8 (3), pp. 307-320.

Robertson, E.; Pickering, M.; Korczynski, M. (2008), "And Spinning so with Voices Meet, Like Nightingales they Sung Full Sweet':Unravelling Representations of Singing in Pre-industrial Textile Production", Cultural and Social History, Vol.5 (1), pp. 11-31.

EL-Sawad, A.; Korczynski, M. (2007), "Management and music: The exceptional case of the IBM Songbook", Group and Organization Management, Vol.32, pp.pp, 79-108.

Korczynski, M. (2007), "Service work, social theory and collectivism", Work, Employment and Society, Vol.21 (3), pp. 577-588.

Korczynski, M. (2007), "Music and meaning on the factory floor", Work and Occupations, Vol.34 (3), pp. 253-289.

Prichard, C.; Korczynski, M. (2007), "Music and work: An introduction", Group and Organization Management, Vol.32, pp. 4-21.

Robertson, E.; Korczynski, M.; Pickering, M. (2007), "Harmonious Relations?: Music at work in the Rowntree and Cadbury factories", Business History, Vol.49 (2), pp. 211-34.

Korczynski, M.; Jones, K. (2006), "Music while you work: The social origins of broadcast music in British factories", Popular Music, Vol.25 (2), pp. 145-164.

Korczynski, M.; Ott, U. (2006), "The menu in society: Mediating structures of power and enchanting myths of individual sovereignty", Sociology, Vol.40, pp. 911-928.

Pickering, M.; Korczynski, M. (2006), "Rhythms of labour: The British work song revisited", Folk Music Journal, Vol.9 (2), pp. 226-245.

Bishop, V.; Korczynski, M.; Cohen, L. (2005), "The Invisibility of Violence: Constructing Violence out of the Job Centre Workplace in the UK", Work, Employment and Society, Vol.19 (3), pp. 583-602.

Bishop, V.; Korczynski, M.; Cohen, L. (2005), "The Invisibility of Violence: Constructing Violence out of the Job Centre Workplace in the UK", Work, Employment and Society, Vol.19 (3), pp. 583-602.

Duran-Palma, F.; Wilkinson, A.; Korczynski, M. (2005), "Labour Reform in a Neo-Liberal 'Protected' Democracy: Chile 1990-2001", International Journal of Human Resource Management, Vol.16 (1), pp. 65-89.

Kerfoot, D.; Korczynski, M. (2005), "Gender and service work: New directions for the study of front-line service work", Gender, Work and Organization, Vol.12 (5), pp. 387-399.

Korczynski, M. (2005), "The point of selling", Organization, Vol.12 (1), pp. 69-88.

Korczynski, M. (2005), "Consumption and service interactions", Journal of Consumer Culture, Vol.5 (3), pp. 289-293.

Korczynski, M. (2005), "Service work and skills: An overview", Human Resource Management Journal(UK), Vol.15 (2), pp. 1-12.

Korczynski, M.; Ott, U. (2005), "Sales Work under Marketization: The Social Relations of the Cash Nexus?", Organization Studies, Vol.26 (5), pp. 707-728.

Korczynski, M.; Robertson, E.; Pickering, M.; Jones, K. (2005), "We sang our way through that war": Women, music and the social relations of world war two factories", Labour History Review, Vol.70 (2), pp. 199-228.

Korczynski, M. (2004), "Back-office service work: Bureaucracy challenged?", Work, Employment and Society, Vol.18 (1), pp. 97-114.

Korczynski, M.; Ott, U. (2004), "When Production and Consumption Meet", Journal of Management Studies, Vol.41 (4), pp. 575-599.

Korczynski, M. (2003), "Music for Labour(ed) Movements: Why the Chattanooga Choo-Choo rather than The International Became the Song to Unite the Human Race", Labour History Review, Vol.68 (1), pp. 129-138.

Korczynski, M. (2003), "Music at Work: Towards a Historical Overview", Folk Music Journal, Vol.8 (3), pp. 314-334.

Korczynski, M. (2003), "Communities of Coping: Collective Emotional Labour in Service Work", Organization, Vol.10 (1), pp. 55-79.

Tam, M.; Korczynski, M.; Frenkel, S.J. (2002), "Organizational and Occupational Commitment: Knowledge Workers in Large Corporations", Journal of Management Studies, Vol.39 (5), pp. 775-802.

Korczynski, M. (2000), "The Political Economy of Trust", Journal of Management Studies, Vol.37 (1), pp. 1-21.

Korczynski, M.; Ritson, N. (2000), "Derecognising Unions and Centralising Bargaining: Dualism in the Oil and Chemical Industries", Work, Employment and Society, pp. 419-437.

Korczynski, M.; Shire, K.; Frenkel, S.J.; Tam, M. (2000), "Service Work in Consumer Capitalism: Customers, Control and Contradictions", Work, Employment and Society, Vol.14 (4), pp. 669-687.

Korczynski, M. (1999), "The Restrictive Practices of Capital", Business History, Vol.41 (3), pp. 134-160.

Frenkel, S.J.; Tam, M.; Korczynski, M.; Shire, K. (1998), "Beyond Bureaucracy? Work Organisation in Call Centres", International Journal of Human Resource Management, pp. 957-979.

Korczynski, M. (1997), "Centralisation of Collective Bargaining in a Decade of Decentralisation: The Case of the Engineering Construction Industry", Industrial Relations Journal, Vol.28 (1), pp. 14-26.

Korczynski, M. (1996), "The Low-Trust Route to Economic Development: Inter-Firm Relations in the UK Engineering Construction Industry in the 1980s and 1990s", Journal of Management Studies, Vol.33 (6), pp. 787-808.

Korczynski, M.; Shire, K.; Frenkel, S.J.; Tam, M. (1996), "Front Line Work in the 'New Model Service Firm': Australian and Japanese Comparisons", Human Resource Management Journal(UK), pp. 72-87.

Frenkel, S.J.; Korczynski, M.; Donoghue, L.; Shire, K. (1995), "Reconstituting Work: Trends Towards Knowledge Work and Info-Normative Control", Work, Employment and Society, pp. 773-796.

Korczynski, M. (1994), "Low Trust and Opportunism in Action: Evidence on Inter-Firm Relations from the British Engineering Construction Industry", Journal of Industry Studies, Vol.1 (2), pp. 43-64.



Books

Korczynski, M.; Pickering, M.; Robertson, E. (2013), Rhythms of Labour: Music at Work in Britain, Cambridge University Press.

Korczynski, M.; Macdonald, C. (2009), ed Service Work: Critical Perspectives, Routledge, New York: USA.

Korczynski, M.; Hodson, R.; Edwards, P. (2006), ed Social Theory at Work, Oxford University Press.

Korczynski, M. (2002), Human Resources Management in Service Work, Palgrave Macmillan Ltd.

Frenkel, S.J.; Korczynski, M.; Shire, K.A.; Tan, M. (1999), On the Front line, Cornell University Press.



Chapters in Books

Korczynski, M. (2013), "Touching moments: An analysis of the skillful search for dignity within body work interactions", in Cohen, S (ed) Body/Sex/Work - intimate , embodied and sexualised labour, pp. 28-42, Palgrave Macmillan Ltd.

Korczynski, M. (2013), "The point of selling: capitalism, consumption and contraditions", in Tadajewski, M and Cluley, R (ed) New Directions in Critical Marketing Studies, Sage Publications.

Korczynski, M.; Evans, C. (2013), "Customer abuse to service workers: An analysis of its social creation within the service economy", in Tadajewski, M and Cluley, R (ed) International Perspectives on Marketing Theory, Sage Publications.

Korczynski, M.; Ott, U. (2013), "Sales work under marketization: The social relations of the cash Nexus?", in Tadajewski, M and Cluley R (ed) New directions in critical marketing studies, Sage Publications.

Korczynski, M.; Pickering, M.; Robertson, E. (2013), "Rhythms of Labour: Hearing the Lost Singing Voice of Workers in the British Isles", in Korczynski, M, Pickering, M and Robertson, E (ed) Rhythms of Labour: Music at Work in Britain, CD with Harbourtown Records.

Korczynski, M. (2011), "The point of selling: Capitalism, consumption and contrdictions", in Critical Management Studies.

Korczynski, M. (2010), "Service work", in Ritzer,G (ed) Concise Encyclopaedia of Sociology, Blackwell Publishing, Oxford.

Korczynski, M. (2009), "Service Work: Critical Perspectives: An introduction", in Macdonald, C, Korczynski, M (ed) Service Work: Critical Perspectives, pp. 1-10, Routledge, New York: USA.

Korczynski, M. (2009), "Understanding Contradictions within the Lived Experience of Service Workers: The Customer-Oriented Bureaucracy", in Korczynski, M, Macdonald, C (ed) Service Work: Critical Perspectives, pp. 73-90, Routledge, New York.

Korczynski, M.; Bishop, V. (2008), "The Job Center: Abuse, Violence and Fear on the Front Line, Implications of the Rise of the Enchanting Myth of Customer Sovereignty", in Fineman, S (ed) Emotions in Organisations: Critical Voices, pp. 74-87, Blackwell Publishing, Oxford.

Korczynski, M. (2007), "HRM and the Menu Society: The Fetishization of Individual Choice", in Bolton, S. and Houlihan, M (ed) Searching for the Human in Human Resource Management, pp. 103-114, Basingstoke: Palgrave/Macmillan.

Korczynski, M. (2007), "Service work", in Ritzer, G (ed) Blackwell Encyclopedia of Sociology, Blackwell Publishing, on-line version.

Frenkel, S.J.; Tam, M.; Korczynski, M.; Shire, K. (2006), "''Beyond Bureaucracy? Work Organisation in Call Centres", in Beynon, H, Nichols, T (ed) Patterns of Work in the Post Fordist Era, (9 (2)), Edward Elgar Publishing Limited.

Korczynski, M.; Hodson, R.; Edwards, P. (2006), "Introduction: Competing, Collaborating and Reinforcing Theories", in Korczynski, M, Hodson, R, Edwards, P (ed) Social Theory at Work, pp. 1-24, Oxford University Press.

Sturdy, A.; Korczynski, M. (2005), "Service work and participation", in Harley, B, Hyman, J, Thompson P (ed) Participation and Democracy at Work, pp. 94-112, MacMillan Publishers Ltd.

Tam, M.; Korczynski, M.; Frenkel, S.J. (2005), "Organizational and Occupational Commitment: Knowledge Workers in Large Corporations", in Little S, Ray, T (ed) Managing Knowledge: An Essential Reader, (8), Sage Publications.

Korczynski, M. (2003), "Guvenin Ekonomi Poltigi", in Erdem, F, (ed) Sosyal Bilmlerde Guven (Trust in the Social Sciences), pp. 61-88, Ankara: Vadi Yaymlari.

Korczynski, M. (2003), "Consumer Capitalism and Industrial Relations", in Ackers, P, Wilkinson A (ed) Understanding Work and Employment,, pp. 265-277, Oxford University Press.

Korczynski, M. (2003), "Access", in Lewis-Beck, M. Bryman, A, Futing Liaio, T (ed) The Sage Encyclopedia of Social Science Research Methods, Sage.

Korczynski, M. (2002), "Call Centre Consumption and the Enchanting Myth of Customer Sovereignty", in Holtgrewe, U, Shire, K, Kerst, C (ed) Re-organising Service Work, pp. 13-182, Aldershot: Ashgate.

Korczynski, M. (2001), "The Contradictions of Service Work: Call Centres as Customer-Oriented Bureaucracy", in Sturdy, A, Grugulis, I, Willmott, H (ed) Customer Service, Sturdy, pp. 60-79, Macmillan/Palgrav, Basingstoke.



Recent Publications

Journal Articles

Jiang, Z., and Korczynski, M. (2019), "The Art of Labor Organizing: Participatory Art and Migrant Domestic Workers' Self-Organizing in London", Human Relations, forthcoming 2019.

Korczynski, M.; Wittel, A. (2019), "The Workplace Commons: Towards Understanding Commoning within Work Relations", Sociology, forthcoming 2019.

Chertkovskaya, K.; Korczynski, M.; Taylor, S. (2017), "The consumption of work: Representations and interpretations of the meaning of work at a UK university", Organization, pp. 1-20.

Payne, J.; Korczynski, M.; Cluley, R. (2017), "Hearing music in service interactions: A theoretical and empirical analysis", Human Relations, Vol.70 (12), pp. 1471-1441.

Strobaek, P.; Korczynski, M. (2017), "Client Abuse to Public Welfare Workers: Theoretical Framework and Critical Incident Case Study", Sociology, Vol.52 (4), pp. 762-777.

Jiang, Z.; Korczynski, M. (2016), "When the unorganizable organize: The collective mobilization of migrant domestic workers in London", Human Relations, Vol.69 (3), 813-838.

Brown, K.; Korczynski, M. (2015), "The caring self within a context of increasing rationalisation: The enduring importance of clients for home care aides", Sociology, Vol.51 (4), pp. 833-849, DOI: 10.1177/0080385.

Gabriel, Y.; Korczynski, M.; Rieder, K. 2015, "Organizations and their consumers: bridging work and consumption", in Organization, Sage Publications Ltd, pp. 629-643.



Books

Korczynski, M. (2014), Songs of the Factory: Pop Music, Culture and Resistance, Cornell University Press.

Korczynski, M.; Pickering, M.; Robertson, E. (2014), ed Rhythms of Labour: Music at Work in Britain, CD release, Harbourtown Records.

 

 

Nottingham University Business School

Jubilee Campus
Nottingham
NG8 1BB

telephone: +44 (0) 115 846 6602
email: business-enquiries@nottingham.ac.uk