Nottingham University Business School
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Professor Marek Korczynski

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BA (Hons) (University of Liverpool), Ma (University of Warwick), PhD (University of Warwick)
Professor of Sociology of Work and HRM

Department: Organisational Behaviour and Human Resource Management
Tel: +44 (0) 115 8468486
Location: C03 (North Building, Jubilee Campus)

Director of the University of Nottingham Economic and Social Research Council Doctoral Training Centre/Partnership.

Editor-in-Chief of the journal 'Work, Employment and Society'.

Prior to joining Nottingham, I held positions at the University of New South Wales, Australia, and at Loughborough University.

Areas of Expertise
The sociology of interactive service work: emotional labour; control; resistance; customer-worker relations; participation; collective organisation of workers; gender; theorising service work; consumption within service interactions.
I am Co-Investigator of the ESRC Seminar Series: Migrants, Workplace and Community: Learning from Innovation in Civil Society.
Trade unions and industrial relations;
Ethnography and fsQCA in the sociology of work.
Music and work.

External Roles
Director of the Nottingham Economic and Social Research Council Doctoral Training Centre/Partnership.

Joint Deputy-Director of the Midlands Graduate School.

I believe that universities should be beautiful spaces that can help develop critical thinking and enquiring minds. I try to have my teaching informed by this idea.

Over my academic career, I have designed and taught a range of modules, such as Organisational Theory and Practice; Music, Work and Organisation; Sociology of Work; (Advanced) Research Methods; Human Resource Management in Service Work; and Employment Relations.

In 2021-22, I am teaching the module Research Design, Practice and Ethics (POLI4126).

Sociology of service work. I examine how work is structured for service workers, and how service workers experience, and respond to these structures. Theoretically, I have put forward a model of a customer-oriented bureaucracywhich positions service work organization as informed by dual and potentially contradictory logics those of rationalisation and that of customer-orientation. In service work, we must consider not only production relations, but also relations of consumption, and I have argued that consumption in service interactions is framed by the promotion of an enchanting myth of customer sovereignty. I am examining how far the customers appear as alienating figures to service workers and how far there are spaces for the social embedding of relations between service workers and customers.

Music and work. Motivated by the curious fact that popular music barely alludes to the arena of work, even though we spend so much of our lives at work, I have examined meetings of music and work. With colleagues, I have charted the social history of music in the workplace, resulting in the book, Rhythms of Labour (Cambridge University Press), which also has a companion CD. I have also conducted an ethnography of the role of music in workplace relations, resulting in the book, Songs of the Factory (Cornell University Press), which was shortlisted for the BBC/British Sociological Association Ethnography of the Year award in 2014.

Marek is currently leading on the following projects:

  • The Mass Development of Wobble Rooms for Front-Line Healthcare Staff in the NHS: The Politics of Space and Communities of Coping

Marek is currently supervising the following Research Students:

Fabian Maier
Joe Kearsey
Matthew Wilson
Teju Limbu

The following lists my publications from 2014 to the present day.

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Nottingham University Business School

Jubilee Campus

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