The Global Centre for Banking and Financial Innovation


The core GCBFI team are Nottingham University Business School academics in the UK, China and Malaysia.

Affiliate members are academics from other Schools at the University of Nottingham.

Members of the Advisory Board come from a range of firms and organisations in the financial services sector, as well as interested academics. They volunteer their time and expertise to help guide Centre activities. Members of the Advisory Board external to the University are also eligible to be Senior Associates of the Centre.

Senior Associates/Associates of the Centre include:

  • academics from outside the University of Nottingham with an interest in our work who share research insights and expertise
  • practitioners, policy makers and third sector representatives who offer general advice and guidance on our activities, help publicise the work of the Centre where appropriate and who also have an interest in the insights that our research provides.

Leadership team

Meryem Duygun

Professor Meryem Duygun

Co-director of The Global Centre for Banking and Financial Innovation (GCBFI)

Aviva Chair in Risk and Insurance

Meryem Duygun is a co-director for The Centre for Banking and Financial Innovation (GCBFI) and holds the Aviva Chair in Risk and Insurance at the Nottingham University Business School in the United Kingdom. Meryem is an Honorary Visiting Professor at the University of Leicester. She is the President of IFABS-International Finance and Banking Society, a leading global research society with more than 3500 members.

Meryem has consulted as an international expert by UNIDO (United Nations Industrial Development Organisation), Asian Development Bank Institute and Indonesian BPK (Supreme Audit Board). She has supervised several PhD students to successful completion and has acted as a PhD external examiner for many universities in the UK, Europe and Asia. Currently Meryem is an External Examiner for Banking and Finance programmes at Bangor University in the UK.

Meryem serves as an editorial board member and a guest editor for a number of internationally recognized journals. Currently she is managing guest editor of the Journal of Corporate Finance and guest editor of the Journal of Banking & Finance. She is the subject editor of Journal of International Financial Markets Institutions & Money (Elsevier); the series editor of Banking, Money and International Finance (Routledge Taylor & Francis Group), and the series editor of the Online Collections on International Banking (Henry Stewart Talks).


Kevin Amess   

Dr Kevin Amess

Associate Professor in Industrial Economics, Director of MSc Risk Management

Kevin joined the Business School in 2005. Kevin’s main research interests are concerned with the consequences for firms that have been subject to a Leveraged Buyout (LBO), the LBO of firms is the primary investment vehicle for private equity firms. Kevin has published a number of papers examining the impact of LBOs on firm performance and on jobs and wages. Kevin has also co-authored an OECD report on the impact of LBOs and consulted with US Congress’ Government Accountability Office on the consequences of LBOs for employees. 

Research Interests

Empirical analysis of the consequences Leveraged Buyouts.


Nafis Alam   

Nafis Alam

Director of the Centre of Islamic Business and Finance Research (CIBFR) at UNMC  

Nafis completed his PhD in 2010 from Monash University. He has published quite extensively in the area of finance/Islamic finance and his scholarly research has featured in leading journals like Journal of Asset Management, Journal of Banking Regulation, Journal of International Banking law & Regulation, Review of Islamic Economics and Journal of Financial Services Marketing among others. He also co authored three books in Islamic Finance among them is Encyclopedia of Islamic Finance which is first of its kind and has sold over 1000 copies worldwide. Nafis is also Visiting Lecturer for Durham Islamic Finance Summer School, Durham University, UK. He has also participated in leading Islamic finance conferences worldwide among them significant was participation in Harvard Islamic Finance forum at Harvard Law School and Gulf Research Meeting at Cambridge University, UK. Nafis is involved with many inter-university funded projects on Islamic finance theme. Recently Nafis was featured as Professor of the Month by Financial times.                              



Dr Ahmed Barakat

Lecturer in Risk Management

 Dr Ahmed Barakat is a Lecturer in Risk Management at Nottingham University Business School. He has written several research papers on risk management, corporate governance, banking, insurance and financial reporting quality which are published in high quality international academic journals such as Journal of Banking and Finance and International Review of Financial Analysis. He also serves as a referee for several reputable academic journals such as International Journal of Accounting, Corporate Governance: An International Review and Journal of Risk Research. He teaches undergraduate and postgraduate modules as well as supervises MSc dissertations, MBA projects and PhD theses in risk management, corporate governance, financial institutions, accounting and auditing. He has well-established experience in designing and delivering executive training courses and providing professional financial consultancy to international organisations in Europe and the Gulf area. He previously worked as a Postdoctoral Research associate in Accounting and Finance at Lancaster University, Research Assistant in Banking and Finance at Goethe University Frankfurt where he got his doctoral degree, Visiting Researcher in Finance at Syracuse University and Assistant Lecturer in Accounting and Auditing at Ain Shams University where he got his master’s and bachelor’s degrees.

Research Interests

Dr Ahmed Barakat has been working on several research projects funded by prestigious academic and professional institutions such as the German Academic Exchange Service (DAAD), the Frankfurt Institute for Risk Management and Regulation (FIRM), Goethe University Frankfurt, Syracuse University, Lancaster University and Nottingham University. He is mainly interested in conducting empirical research on the interrelationships of operational risk with credit risk and liquidity risk in financial institutions, content analysis of risk disclosures in corporate and analyst reports, audit committee effectiveness and earnings management. He also has ongoing research plans on risk, governance and accounting practices in Islamic banking.



Aristeidis Dadoukis 

Assistant Professor in Banking

Mr Aristeidis Dadoukis is an Assistant Professor in Banking at Nottingham University Business School.  His teaching area covers MSc level modules including Bank Modelling and Performance Analysis and Chinese Bank Management. 

Aristeidis is currently conducting research in the field of Banking and Finance concentrating on bank regulation, risk management and European banking efficiency. 

Research Interest

Aristeidis research focuses on banking performance, banking and Basel regulation and efficiency frontier methodologies.



Sally McKechnie

Associate Professor in Marketing

Sally McKechnie is Member of the Academy of Marketing Science, Academy of Marketing and Member of the Chartered Institute of Marketing. She is also a Governor of the History of Advertising Trust. Prior to returning to academia she had a teaching company associateship at the University of Strathclyde and then held marketing positions in the exhibitions and direct marketing industries. 

She is a member of the editorial boards of the International Journal of Bank Marketing and the Journal of Customer Behaviour, and has published in a number of marketing journals such as the European Journal of Marketing, Journal of Business Research, Journal of Marketing Management, Journal of Product and Brand Management and International Journal of Retail Distribution and Management. 



Dr Richard Simper

Associate Professor and Reader in Financial Economics

Dr Richard Simper is a Reader in Financial Economics at Nottingham University Business School with teaching positions in both Nottingham and at the University’s Singapore Campus.  His teaching specialism’s cover MBA, Executive MBA and MSc level modules including Applied Banking and Financial and Monetary Economics.

His academic responsibilities include Programme Director and Admissions Tutor for the MSc Banking and Finance.  Recently he was appointed as Deputy Director of the Centre for Risk, Banking and Financial Services.  The Centre is a new University institute that aims to produce world-leading research, insight and commentary focused on financial services, consumers, markets and institutions.

Key experience in banking and finance includes:

  • Extensive knowledge of banking across ASEAN countries.
  • Worked for over four years with staff at Bank Indonesia publishing 5 papers on banking efficiency and finance.
  • Held a position at the Hong Kong Institute for Monetary Research analysing changes in Hong Kong banking leading to World Class publications and an award from the Journal of Banking & Finance.
  • Currently researching separately the banking industries of Singapore, South Korea and Vietnam.
  • Finally, also a member of a research team analysing the South Korean Insurance industry.

In addition, he supervises two PhD students in banking and finance and visits conferences around Europe and Asia presenting results from ASEAN banking and finance studies.



 Dr Jamie Wardman

Dr Jamie Wardman

Assistant Professor in Risk Management

Dr Jamie Wardman is an Assistant Professor of Risk Management.  His research is primarily focussed on the theory and practice of risk communication as this relates to such issues as organisational operations, science and technology controversies, emergency preparedness, crisis response, public policy and health and safety.  He is particularly interested in how sociocultural perspectives on risk and its representation can help inform risk management policy design, operations and evaluation.

Most recently Jamie's projects have addressed advances in digital technologies and their risk management and sustainability uses and impacts; the identification and management of 'ethical risks' such as slavery in supply chains; and issues surrounding transparency and the communication of uncertainty. 

Jamie has previously held research and teaching posts at King's College London, The University of Lincoln, and the University of Hong Kong.  He is currently the Managing Editor of the Journal of Risk Research.  He also serves as a Board Member of the Society for Risk Analysis – Europe, and as a Committee Meber of the Society for Risk Analysis Communication Speciality Group.

Research Interests

Risk management; risk communication; risk perception; risk regulation; risk governance; public understanding of science; science and technology studies; organisation studies; sustainability; corporate social responsibility; public policy and management.





Peter Cartwright 

Professor Peter Cartwright

Professor of Consumer Protection Law, School of Law

Peter has been Professor of Consumer Protection Law at the University of Nottingham since 2004, previously teaching at Aberystwyth University where he was awarded a PhD for research into the role of criminal law in consumer protection. 

He is the author of Consumer Protection and the Criminal Law (Cambridge University Press, 2001 - winner of a Society of Legal Scholars Prize for Outstanding Legal Scholarship); Banks Consumers and Regulation (Hart Publishing, 2004); joint author of Banks in Crisis: the Legal Response (Ashgate, 2003) and editor of Consumer Protection in Financial Services (Kluwer, 1999).

He has worked closely with a variety of stakeholders and is regularly consulted on regulatory reform, particularly in the areas of banking and consumer law. His research has been commissioned/funded by, among others, the Arts and Humanities Research Council (AHRC), the Economic and Social Research Council (ESRC), the Financial Services Research Forum and the Law Commission of England and Wales. He spent part of 2010 as an AHRC Research Fellow looking at reputational sanctioning and consumer policy.

Peter is also a member of the editorial boards of the Journal of Banking Regulation and the European Consumer Law Journal and an affiliate member of the Trading Standards Institute, having been nominated for that position by the Institute's President in recognition of his contribution to consumer law scholarship.

Dr Shaun French 

Dr Shaun French

Assistant Professor in Economic Geography

Shaun’s research interests are in the geographies of economic practice and knowledge. This includes epistemic communities, institutions, professions and spaces of the production and circulation of business knowledge and praxis. Specific research has focused on three areas: 

First, financial services and money, and in particular the long-term insurance sector (life assurance, health insurance and pensions); socially responsible investment; and financial centres. The latter involving an engagement with wider theories of industrial clustering and agglomeration.

Second, work on financial services professionals has led to a more general interest in professions, professionals and business knowledge communities. He is especially interested in the current importance of 'softer' professional groups such as human resources and marketing.

Third, Shaun is interested in e-commerce and the increasing significance of software and information communications technologies for business. He is especially interested in the ways in which business practice becomes embedded in technology and the ways in which hardware and software themselves produce new economic practices and relationship.

Dr Sarah Hall 

Dr Sarah Hall

Associate Professor and Reader in Economic Geography


Sarah is an economic geographer whose research examines the circuits of knowledge, expertise and elites that shape the contemporary global service economy. Her work advances understandings of how such circuits are created, produced and legitimated in order to better understand the variegated nature of their geo-economic power. Sarah was appointed an Editor of Geoforum in 2013.

Andrew Leyshon 

Professor Andrew Leyshon

Professor of Economic Geography and Head of School of Geography   


Andrew has authored and edited several books and published over 100 academic papers and chapters. He was Editor-in-Chief of Geoforum between 1995-2006, has presented over 90 conference papers and seminars and been a Principal Investigator on six major Economic and Social Research Council grants.

He was, until 2012, Deputy Director of the Financial Services Research Forum at Nottingham University Business School. He is a member of the Editorial Board of Environment and Planning A, and of the Editorial Advisory Board of Economy and Society. In 2007 he was elected as an Academician of the Academy of Social Sciences and he is a Fellow of the Royal Institution of British Geographers.


Senior Associates/Associate Members of the Global Centre for Banking and Financial Innovation


Jonathan Beaverstock

Jonathan is currently Professor of International Management at the University of Bristol, having previously been the Chair of Economic Geography and Academic Champion of the ‘Integrating Global Society’ Research and Knowledge Transfer Priority Group at the University of Nottingham, U.K.. Prior to this, he was Professor and Head of the School of Geography at Loughborough University.

For over 20 years, Jonathan’s research has focused on the competitiveness of global financial centres and the internationalisation of banking and professional service firms.  He has undertaken research projects in the City of London, and the financial districts of New York, Paris, Frankfurt, Amsterdam and Singapore, funded by the ESRC, British Academy and Leverhulme Trust.  His research has informed Government and professional and trade bodies, and the work he published on, ‘Financial Services Clustering and its Significance for London’ and ‘Comparing London and Frankfurt as World Cities’ was highly acclaimed, and used as evidence in the H M Treasury’s five economic tests to assess the UK’s preparations to join the Euro in 2003, and the recent Vicker’s Report on the proposed separation of wholesale and retail banking.  He has published widely in books and journals, like Environment and Planning A, Journal of Economic Geography and Regional Studies, and he regularly presents Key Note addresses on the international conference circuit

Current research is focused on the high net individual market (the super-rich) in retail financial and professional services, and the growth and proliferation of the global private wealth management market, particularly in London, Singapore and Hong Kong. 

Jonathan is a Fellow of the Academy of Social Sciences (FAcSS) and has held visiting professorships at the National University of Singapore, the University of Otago, Gent University and the University of Western Sydney.  Jonathan is currently a Visiting Professor at Loughborough University's School of Civil and Building Engineering


Alan Brener - Senior Associate

Alan is currently on secondment from Santander UK working for Sir Richard Lambert helping to set up the Banking Standards Council. He has worked at Santander UK since 2005 covering, at various times, compliance, regulatory policy, retail legal and improving customer service. Prior to this Alan worked for NatWest/RBS as Director of Compliance for the retail banking business.

He has been an insurance prudential and conduct regulator and in the later 1980's worked at the Department of Trade and Industry in a range of areas including: appraising inward investment projects, assisting with privatisations and as a private secretary.

Alan was called to the Bar but never practiced instead going into the commercial world as a Chartered Accountant.

Alan is a Fellow of the Chartered Institute of Banking in Scotland and has studied economics and foreign policy at Columbia University in New York and is in the process of obtaining a Law Masters degree (banking law, regulation of financial markets, corporate governance) from his alma mater: University College London.


Nigel Brigden - Senior Associate

Nigel is a highly qualified and experienced banker with an in-depth understanding of all aspects of banking obtained during a career lasting over 40 years, with excellent contacts throughout the City of London.

He is currently working on a part time basis as a Consultant at a Trade Association in the City involved in responding to the government’s proposals for the new Payments Regulator.

Prior to that he was Senior Vice President & Head of Operations at an Overseas Bank with responsibility for Information Technology, Trade Finance, Treasury Settlements, Securities Back Office, Retail Back Office, and Correspondent Banking.

He is a Fellow of Chartered Banker Institute and a Fellow of Chartered Institute of Bankers.

He also obtained an MSc – Computer Science (1996 – 2000) from the University of Liverpool.


Dr John Coetzee - Senior Associate

Dr Johan Coetzee is a senior lecturer in banking and Deputy Chairperson in the Department of Economics at the University of the Free State (UFS) in South Africa. He obtained his PhD in Economics from the UFS in 2010 and an MBA (Chartered Banker) from the University of Bangor in Wales in 2013. His research interests are interdisciplinary, focusing on financial services marketing, risk management and bank management. Recent publications have dealt with the management of the bank-client relationship in its various forms and his research has been published in both South African and international journals.

For six years he worked at Nedbank in various positions: initially in the Retail Banking Division as a branch manager, and later as an analyst in the Sovereign and Institutions Risk Unit in the Corporate Credit Division. In recent years Johan has served on the external Advisory Board for the School of Investment and Banking at the Milpark Business School in Cape Town and has been an external course evaluator and presenter in the Risk Management programme at the South African Reserve Bank’s Academy for the training of central bankers.
From a teaching point of view, he teaches business conditions analysis in the MBA programme at the UFS Business School and financial risk management at the Department of Economics. Since 2008, he has been a visiting external senior lecturer in the financial risk management programme at the Salzburg University of Applied Sciences in Austria, and more recently, at the Kufstein University of Applied Sciences in the field of portfolio management.

After being awarded the Top Emerging Researcher award by the Faculty of Economic and Management Sciences at the UFS in 2010 and 2013, Johan was the editor and main contributor to a book published in 2016 based on the South African banking industry entitled “Bank Management in South Africa: A risk-based perspective.” This book is prescribed for banking programmes by several universities in South Africa. He is also a member of the Economics Society of South Africa and the Chartered Institute of Bankers in Scotland, where he has recently been enlisted to be a mentor in the Chartered Banker Institute Mentoring Programme.


Steve Diacon - Senior Associate

Stephen joined the School in October 1975 after completing a joint honours BSc in Mathematics and Economics, and doctoral research on the UK life insurance market. He was appointed to a chair in 1999.

Stephen's research interests cover a wide range of issues concerned with Crisis, Risk, Insurance and Saving behaviour, including the economics of risk and insurance, insurance company performance, corporate risk management, personal savings and financial markets, and individual risk attitudes and perceptions. His teaching is mainly focussed on insurance and corporate risk management.


Hooman Estelami - Senior Associate

Hooman is a professor of marketing at the Gabelli School of Business, Fordham University in New York. He is the author of five books: Marketing Financial Services; Marketing Turnarounds; Frontiers of Distance Learning in Business Education; Predictors of Victory and Injury in Mixed Martial Arts Combat; The Routledge Companion to Financial Services Marketing. 

He is the joint editor of the International Journal of Bank Marketing, and previously served as the associate editor of the Journal of Product and Brand Management. His areas of specialization are financial services marketing, pricing, customer service management, and distance education. He has received multiple awards for his teaching and research. He received his PhD in marketing from Columbia University and his MBA from McGill University.

Hooman's research has appeared in a wide range of journals including: International Journal of Research in Marketing, Journal of the Academy of Marketing Science, Journal of Consumer Behaviour, Journal of Financial Services Marketing, Journal of Retailing, Journal of Business Research, Journal of Service Research, Journal of Product and Brand Management, International Journal of Bank Marketing, Journal of Promotion Management, Journal of Marketing Education, and Marketing Education Review. His consulting practice has involved a wide range of global financial services organisations in matters related to customer relationship management, pricing, segmentation and positioning.


Jillian Farquhar - Senior Associate

Jillian Farquhar is professor of management at London Metropolitan University, where she leads the Business doctoral programme. She has worked at a number of universities where she has taken a lead role in developing research capacity in business and management.  She edited the International Journal of Bank Marketing for seven years, developing it as a key disseminator of academic and practitioner research in financial services marketing.  She also co-authored the Marketing of Financial Services published by Palgrave and co-wrote a chapter in The Routledge Companion to Financial Services Marketing.

Her research interests include marketing strategy, in particular branding and stakeholders, demarketing and case study research. A winner of awards, such as the Academy of Marketing Research Initiative, she has presented her work across the world.  Current projects include payday lending, vulnerable consumers and case study research rigour.


Paul Fenn - Senior Associate

His background is in applied microeconomics, particularly in relation to the interaction between law, health, and insurance. He has written or edited four books and numerous articles on the general themes of liability insurance, medical negligence, and the economics of the legal services market. 

His research into the legal costs of personal injury claims was influential in determining the eventual structure of the Fixed Recoverable Costs Scheme (FRCS) for low value motor accident claims that was introduced as a culmination of the Civil Justice Council’s mediation process involving claimant solicitors and defendant insurers. He was also involved in research on appropriate levels for success fees in Conditional Fee Arrangements, and was subsequently asked by the Ministry of Justice to undertake a review of the FRCS, and, more recently the RTA Portal process. He was one of seven Assessors assisting Lord Justice Jackson in his Review of Civil Litigation Costs and is an advisory member of the Civil Justice Council’s Costs Committee.

His background is in applied microeconomics, particularly in relation to the interaction between law, health, and insurance. He has written or edited four books and numerous articles on the general themes of liability insurance, medical negligence, and the economics of the legal services market. 

His research into the legal costs of personal injury claims was influential in determining the eventual structure of the Fixed Recoverable Costs Scheme (FRCS) for low value motor accident claims that was introduced as a culmination of the Civil Justice Council’s mediation process involving claimant solicitors and defendant insurers. He was also involved in research on appropriate levels for success fees in Conditional Fee Arrangements, and was subsequently asked by the Ministry of Justice to undertake a review of the FRCS, and, more recently the RTA Portal process. He was one of seven Assessors assisting Lord Justice Jackson in his Review of Civil Litigation Costs and is an advisory member of the Civil Justice Council’s Costs Committee.


Stephen Fletcher - Senior Associate

Stephen is Managing Director, Risk and Remediation for Coutts in the UK. Stephen is responsible for regulatory relationships, with particular responsibility for Past Business Reviews.

Stephen’s key responsibility in 2014 is a Past Business Review of all live Investment Management business for Coutts.

Stephen has been with Coutts for 9 years in various roles, joining as Head of Commercial Banking, moving to Marketing Director, then Head of Private Banking, before becoming Chief Operating Officer in 2011. In his role as COO, Stephen was involved with the change programmes for RDR, Conduct Risk and AML.

Stephen also acts as Board Chairman for Adam & Company (International) and Coutts Finance Company.

Prior to Coutts, Stephen was with RBS Group undertaking various senior roles in Retail and Corporate Banking.


David Goddard - Senior Associate

David is Head of Credit Strategy, TSB.

David has worked in banking for 32 years, having also worked in management consultancy and outsourcing. His experience in banking covers the retail, commercial, international and private banking sectors and he has worked at a senior level in the risk, HR and business management functions. Most recently he has held a head of function role in the Risk area of the re-launched TSB bank.

The bulk of David’s 20 years in senior management positions has been spent in risk and learning related roles, and he has knowledge in depth around the practical aspects of developing real capability in the banking industry. This experience is supplemented by his activities with providers of professional qualifications; specifically as a technical risk advisor to the Chartered Institute of Securities and investments and as a tutor with the Institute for Financial Services.

David graduated in Law from the University of Bristol.

Aside from an on-going passion for improving the way that the banking industry develops its people, David also has a strong interest in people risk management and how organisations, legislators and regulators are developing their understanding of this critical area.


Max Hall - Senior Associate

Professor Hall graduated with a first class honours degree in Economics from Nottingham University in 1975. He received a PhD. from the same university in 1978. He joined the staff of the Economics Department at Loughborough University in 1977 and is currently a Professor (of Banking and Financial Regulation). Professor Hall has published nine books (one co-authored) in the areas of money, banking and financial regulation, and acted as Managing Editor for a further two books including ‘The Regulation and Supervision of Banks’ (4 volumes) published by Edward Elgar in July 2001. Professor Hall has also contributed over 100 articles to academic and business journals, including the Journal of Banking and Finance, Expert Systems With Applications, European Financial Management, the Journal of International Financial Markets, Institutions and Money, and the Review of Quantitative Finance and Accounting, and chapters to a further 13 books.

In addition, he has three entries in the New Palgrave Dictionary of Money and Finance published by Macmillan in 1992. Professor Hall has carried out a number of consultancy projects for public and private sector organisations and has contributed to the Top Management Programme run by the Cabinet Office. He has also delivered over 160 papers at conferences around the world, including ones organised by the Federal Reserve Bank of Chicago, the Bank of England, the United Nations, the European Commission, the People’s Bank of China, Bank Indonesia and the Nagoya Stock Exchange. He has also acted in an advisory capacity to the central banks of Barbados, Indonesia, Japan, Macau, Pakistan and the People’s Republic of China.

Apart from teaching at Loughborough University, Professor Hall has held visiting lectureships at Birmingham University, Leicester University, Nottingham University, Sheffield University (Management School), City University Business School, Malta University and the Hong Kong and Shanghai Banking Corporation (London office). He has also acted as an External Examiner at Derby University, Manchester University Business School, Sheffield University (City College, Thessaloniki) and the European Business School (London).

Over the years, Professor Hall has been awarded research grants by the Bank of England, the British Academy, the British Council, the Caisse des Depots et Consignations, the Daiwa Anglo-Japanese Foundation, the Japan Society for the Promotion of Science, the Nuffield Foundation and the Hong Kong Institute for Monetary Research.


Tina Harrison - Senior Associate

Dr. Tina Harrison is Senior Lecturer in Marketing at the University of Edinburgh Business School, Scotland, UK. She is Editor-in-Chief of the Journal of Financial Services Marketing, author of Financial Services Marketing (Prentice-Hall), co-editor of The Routledge Companion to Financial Services Marketing (Routledge), and editor of a series of online talks in Financial Services Marketing (Henry Stewart).

Her research interests encompass marketing and consumption of financial services, including segmentation, relationships and retention, pensions and the Internet. She has led several research projects on these topics with funding from financial institutions and research councils, including a large scale three-year project on pensions and the internet funded by the UK’s Economic and Social Research Council (ESRC) and a two-year ESRC-funded seminar series on the topic of Financial Services and the Consumer: Challenges and Issues in a Context of Change.

She has also conducted a wide range of consultancy projects for financial institutions. Her research has been presented at conferences and published widely in leading international journals.


Arvid Hoffmann

Dr. Arvid Hoffmann is Professor of Marketing at the University of Adelaide Business School. He is a research fellow at the Network for Studies on Pensions, Aging, and Retirement (Netspar) and has been visiting scholar at the Leavey School of Business (Santa Clara University), Aalto University School of Business, the Foster School of Business (University of Washington), and the Centre for European Economic Research (ZEW). Arvid holds a PhD in Economics and Business from the University of Groningen. 

Arvid’s research interests are interdisciplinary and bridge the fields of marketing and finance. In particular, he is interested in behavioral finance, consumer financial decision-making, financial services marketing, household finance, individual investor behavior, and personal finance. By integrating theories and methods from marketing as well as finance, he aims to better understand how individuals make financial decisions, such as investment choices. Through his research, Arvid intends to inform public policy makers and practitioners on how to “debias” individuals and improve their financial decision-making through smart defaults, nudges, or primes. Arvid has experience advising financial institutions in both Europe and the United States.

Arvid publishes his research in such journals as the Journal of the Academy of Marketing Science, the International Journal of Research in Marketing, the Journal of Business Research, the Journal of Banking and Finance, the Journal of Economic Behavior and Organization, and Theory and Decision. He also publishes regularly in journals aimed at practitioners and policy makers, such as Economisch Statistische Berichten, Die Bank, and the Journal of Investment Consulting. His research is frequently covered by the popular press and media, including BBC, Bloomberg, CNBC, Forbes, New York Times, Financial Times, Reuters, Het Financieele Dagblad, De Financiële Telegraaf, De Volkskrant, WirtschaftsWoche, and Handelsblatt.

For a full list of publications, please visit Arvid’s homepage at


Markus Krebsz - Senior Associate

Markus is Chief Risk Officer (Interim), UK Municipal Bonds Agency.

He is a seasoned risk specialist with more than 20 years' experience in global financial markets, particularly in ratings, structured finance and credit risk - with increasing research interests in people risk, regulatory compliance, operational, conduct, systemic risks and cyber security.

He has worked on many high-profile projects with some of the world's largest financial institutions, multinational development agencies and governments.

Markus is a member of the United Nations' Economic Commission for Europe Group of Risk Management Experts (UNECE GRM), advisor to the World Bank, regulatory authorities, central banks and previously the European Commission.

He authored “Securitisation and Structured Finance post Credit Crunch: A Best Practice Deal Lifecycle Guide” (Wiley, 2011) as well as several other book chapters and is a passionate reviewer/editor of various Risk- and Technology-related workbooks published by the Chartered Institute for Securities and Investments (CISI).


Yaming Ma - Senior Associate

Dr. Yaming Ma is a tenured professor at Tianjin University of Finance and Economics, China. He also serves as dean of finance School.

Yaming received his Ph.D. at Nankai University, China. HIs research interests focus mainly on shadow banking, capital market and monetary policy and he has published many papers on assets Price fluctuation, systematic financial risk and monetary policy.


Shane Mullins - Senior Associate

Shane is founder and Chief Executive Officer of Fiscal Engineers Ltd. As well as leading business strategy and development, he advises entrepreneurs and top tier professionals at key points of transition in their lives such as the sale of a business (typically PE-backed) or moving to a portfolio career.

Shane's primary focus is the design and delivery of our multi-award winning wealth management solutions. Shane is also a regional senior business contact for the Bank of England and member of Fiscal Engineers' Investment and Risk Committee.


John Needham - Senior Associate

John Needham is Head of Regulatory Design at The Royal Bank of Scotland, John is responsible for leading the design and planning of any changes required by the Group to ensure compliance with significant regulatory requirements such as Resolution Planning, and the Independent Commission on Banking (ICB).

John has been with the RBS Group for over 36 years. During this time, he has gained extensive experience of branch and back office operations, audit, risk, change management and relationship management.

John is currently President and a Fellow of the Chartered Banker Institute and has an MBA from the University of Strathclyde Business School.


Jonas Nilsson - Senior Associate

Jonas Nilsson is currently senior lecturer in marketing at the School of Business, Economics and Law at the University of Gothenburg, Sweden. He finished his PhD at Umeå University in 2010, and obtained an MSc from Stockholm University in 2002. 

Jonas has focused much of his research on sustainability in the financial services context; particularly on so called socially responsible investment (SRI) initiatives. He has written several papers and book chapters on how consumers integrate their social, environmental, and ethical values into their investment decisions.

His work on this topic has appeared in journals such as the Journal of Business Ethics, International Journal of Bank Marketing, Journal of Financial Services Marketing, as well as in books such as the Cambridge Handbook of institutional Investment and Fiduciary Duty, the Routledge Companion to Financial Services Marketing, and the forthcoming Routledge Handbook of Responsible Investment.  Jonas also serves on the editorial board of the Journal of Financial Marketing.


Chris O'Brien - Senior Associate

Chris joined the Business School in 2000 and specialises in teaching and research in risk management and insurance. Chris has been a Fellow of the Institute of Actuaries since 1975 and is an Associate of the Society of Actuaries. Prior to moving to Nottingham he worked for Royal & Sun Alliance, where he was Chief Actuary of the UK Life Division. He has been President of the Manchester Actuarial Society and Chairman of the Liverpool Economic and Statistical Society. Chris is and has been a member of a number of committees and working parties of the actuarial profession. He has appeared as a witness before the Treasury Committee.

His research at Nottingham has included projects funded by the UK actuarial profession (on general insurance reserving and mortality perceptions), ABN Amro (on closed life funds) and the Policyholder Advocate in the Aviva reattribution (on equity between policyholders and shareholders). As Director of the Centre for Risk and Insurance Studies at the School from 2000-13 he was responsible for organising and promoting the Centre’s work.

His research interests are: Management, performance measurement and regulation of insurance companies; accounting, risk and insurance; pensions and annuities; risk management generally and with specific reference to insurance companies.


Phil Orford - Senior Associate

Phil Orford MBE, Chief Executive of the Forum of Private Business.

Phil began his career in sales before starting his own business at the age of 21. Between 1983 and 2007, he started and grew a number of businesses as diverse as scientific supplies and hazardous waste management.

Passionate about supporting the small and medium-sized business sector, which Phil believes is the backbone of the UK economy, he believes in the need for the right balance of freedom, intervention and support to enable entrepreneurs to innovate and grow.

Since joining the Forum of Private Business in February 2008, Phil has guided the company and its members through a difficult credit crisis and recession. As well as enhancing and developing the organisation’s status as one of the UK’s foremost small business lobbyists, Phil has positioned it to be one of the country’s leading business organisations, providing business owners with the support, protection and reassurance they need in difficult times.

Phil states that his job is to “ensure that our members’ voices are heard by those who influence our enterprise culture and to help entrepreneurs successfully start and grow businesses through the provision of timely and relevant support and advice".

Phil was awarded an MBE in the 2013 Queen’s Birthday Honours for services to small and medium sized businesses.


Patrick Ring - Senior Associate

Dr Patrick Ring is a Senior Lecturer at Glasgow Caledonian University. He is a qualified solicitor who has worked in corporate private practice as well as in the insurance industry, where he provided legal advice on pensions and regulation and managed a team of solicitors.

Patrick’s main teaching responsibilities relate to financial regulation, pensions and retail financial services, risk, and European financial services. He has led programme development at undergraduate and postgraduate levels, with a particular focus on industry liaison and partnership.

His current research interests include pension policy and reform, regulation of financial services, risk and trust in financial services, and issues facing retail financial services consumers. He has written extensively in these areas, and has published widely in journals such as Journal of Social Policy, Economy and Society, Journal of Financial Regulation and Compliance, Critical Social Policy and Journal of Risk Research.

Patrick has made a number of radio and TV appearances discussing topical issues concerning financial services, and particularly pensions. He holds several External Examiner posts and serves on the council or committee of a number of financial services-related industry bodies. He is a regular speaker at national and international financial services-related and social policy conferences.


Julie Robson - Senior Associate

Dr Julie Robson is Senior Principal Academic at Bournemouth University and specialises in financial services marketing. Her interest in this area started with her PhD on the marketing strategies of building societies. A career in the insurance industry then followed, where she worked in a range of management roles including marketing, new product development and research.During this time she helped to develop several professional groups including the General Insurance Market Research Association (MRS) and the Financial Services Marketing Group (CIM). On returning to academia, Julie's research has been extended to include marketing within the banking, financial advice, payday loans and Islamic finance sectors.

Julie has secured grants from the ESRC and HEIF to support this work. Julie is on the editorial board of the International Journal of Bank Marketing and has presented her work at academic and practitioner events in both the UK and overseas. Julie is based at Bournemouth University where she has been Associate Dean, Director of Enterprise and Head of Department, Strategy and Marketing within the Business School.

Julie is currently Chair of the Qualifications Examination and Assessments Committee of the Chartered Insurance Institute (CII), an advisor to the Chartered Institute of Loss Adjusters Examination Committee and a past President of the Bournemouth Insurance Institute. Her current teaching includes Financial Services Marketing on the MBA; she also supervises doctoral students, particularly in the area of financial services marketing.


Nickolaos G. Tzeremes - Senior Associate

Nickolaos is Associate Professor of Economic Analysis in the Department of Economics at University of Thessaly, Greece. He holds a BSc in Business Information Technology, Leeds Metropolitan University; MBA in International Business, Leeds University Business School (LUBS); and a PhD in Economics from University of Thessaly.

His research interest are: micro banking and finance, nonparametric analysis, production economics and efficiency analysis. Nickolaos is also a reviewer in many high quality academic journals.

His research output can be found in several high quality academic journals including: Journal of the Operational Research Society, European Journal of Operational Research, Journal of Banking and Finance, International Journal of Operations and Production Management, Environment and Planning A, Economics Letters, Ecological Economics, Energy Economics and Journal of Productivity Analysis. Nickolaos serves as the Associate Editor of Economic Modelling , Elsevier BV.


Nigel Waite - Senior Associate

Nigel is a CEO, at the Canford Centre who specialises in corporate behaviour,  marketing strategy and its implementation.  He also has particular expertise as a researcher and commentator on areas concerning trust, fairness and value in the context of financial services. Nigel is the co-author of Financial Services Marketing: An International Guide to Principles and Practice.  The second edition of this world-wide best seller was recently published.

Nigel spent over 20 years in commercial practice in marketing, sales and general management, including Marketing Director roles at Lloyds Banking Group and Barclays in which he was responsible for life assurance, pension, savings and investment products.  In terms of General Management he has run businesses marketing unsecured loans, finance broker second mortgages and first mortgages.

He was the founder and, for 12 years, Director and of the Financial Services Research Forum and is Honorary Professor of Marketing at the University of Nottingham. Nigel is an Associate of the London-based Financial Inclusion Centre.


Bohui Wen - Senior Associate

Bohui Wen ( is Professor of Finance and Vice-principal in School of Finance at the Tianjin University of Finance and Economics, Tianjin, China. She obtained her PhD in Economics from Nankai University in 2010.

Buhui’s research interest is interdisciplinary that includes financial engineering, risk management and complex system. Professor Wen has been so far a principal investigator or co-researcher in eleven research projects.

Professor Wen’s research has appeared in a wide range of journals including: Journal of Financial Research, Finance & Trade Economics, Studies of International Finance, Archives of Control Sciences. She lectures Financial Derivatives, Risk Management and Mathematical Finance. Professor Wen is also the standing director of the Fintech Committee in Chinese Society of Technology Economics (CSTE)


 Carolyn Williams - Senior Associate

Carolyn Williams is Director of Corporate Relations at the Institute of Risk Management, the leading international educational and training body for the risk management profession. She is responsible for communicating the work of the IRM to a variety of audiences and for building partnerships with risk teams.

She joined IRM in 2006 from Lloyd’s of London, where she was responsible most recently for training and communication for the Lloyd’s risk management team. This followed several years as Secretary to the Lloyd’s Regulatory and Market Boards and many years supporting various Lloyd’s committees and working parties through interesting times.

She has an MA in Politics, Philosophy and Economics from Oxford University, is a Chartered Insurance Risk Manager and also a Certified Member of the Institute of Risk Management.


Steve Worthington - Senior Associate

Steve Worthington is an Adjunct Professor at Swinburne University. He was previously Professor of Marketing at Monash University's Department of Marketing from 2002 to 2013, prior to which he worked at several universities in the United Kingdom and in executive roles at a UK bank and UK supermarket group. At Monash, Steve taught Strategic Marketing in the MBA program and Relationship Marketing and Marketing Financial Services in the Master of Marketing program.

His research interests are focused on the distribution of financial services, particularly through the channel of payment cards. These topics are of interest to both academics and practitioners. His paper Banking without the Bank, International Journal of Bank Marketing was ranked 12th highest downloaded article in 2012 (was 2nd most downloaded in 2011) and remains the 4th highest in terms of immediacy. This focused on the opportunities and challenges facing new entrants into the financial services market, particularly from brands such as Tesco Bank and Virgin Money.

Steve is a member of the Financial Services Institute of Australasia and of the Academic Standards Board of the International Academy of Retail Banking. He is also an associate of the Australian Centre for Financial Studies (ACFS) for whom he wrote a paper entitled, Regulatory Interventions and their Consequences in the Australian Payment Card System, which was published in October 2013.



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