Centre for Evidence-based Veterinary Medicine

What is a good consultation?

Defining the “good” consultation: what does it look like and how do we measure this?

The consultation is arguably the most crucial step in the veterinarian-client-patient relationship. However, the nature of the veterinary consultation is a complex one, with multiple stakeholders, time and often financial constraints. Veterinary undergraduates at all UK universities are taught consultation skills using the Calgary-Cambridge model, which has been adapted for veterinary medicine. This model focuses on vet-client communication. There is currently no veterinary-specific consultation teaching model.

This PhD is divided into three distinct studies:

  1. A systematic review of the literature which identified measures of consultation ‘success’ and papers which described small animal consults.
  2. Focus groups with clients and vets which identified stakeholder opinions on what the important aspects of consultations are.
  3. Observation of video-recorded consultations to establish the feasibility of assessing a consult using the measures identified in studies one and two and the creation of a model for quantifying consultation success.

To find out more about the project, or to get involved with the final consult scoring study, please contact Louise Corah: louise.corah@nottingham.ac.uk

We would like to acknowledge the support and match funding from Onswitch Ltd. 

Centre for Evidence-based Veterinary Medicine

School of Veterinary Medicine and Science
University of Nottingham, Sutton Bonington Campus
Leicestershire, LE12 5RD

Tel: +44 (0) 115 951 6576
Fax: +44 (0) 115 951 6415
Email: CEVM@nottingham.ac.uk