The Smart Bar is a term-time service offering peer-to-peer IT support and advice on a wide range of queries, including your IT account, laptop and mobile devices, email, Office 365, Teams and software options.
Ask for help at our virtual Smart Bar via Teams, Monday to Friday 10am - 6pm.
Get in-person help on campus at our physical Smart Bars.
IT Support Tutors
Our IT tutors will be on hand when you arrive on campus to provide on-the-spot support and help you get set up.
In September, you will find our IT Tutors at the following locations:
- near university Halls of Residence welcome points
- near Student Service Centres
- and at our virtual Smart Bar
Full details including dates, times and locations can be found here.
Faculty IT Induction
At the start of the new academic year, we offered all new and returning students the opportunity to attend an online IT Induction to discover more about services on offer.
You can watch a recorded version of a Faculty IT induction here, or dowload a PDF version of the slides here. The content is relevant to all students, and is not faculty specific.
If you have any follow on questions, you can post on the virtual Smart Bar.
Contact our IT Service Desk
Our dedicated IT Service Desk is available 24/7, and we have experts on hand to help with all your IT needs.
We offer specialist support with IT accounts, passwords, Multi-Factor Authentication and all other IT services
Call on 0115 95 16677 to log a support call
From Monday - Friday, between 8am - 5:15pm, our in house team will be on hand to take your calls. Outside of these hours, you will be put through to an out-of-hours team, who will endeavour to resolve your issue.