IT Support Tutors
Our IT tutors will be on hand when you arrive on campus to provide on-the-spot support and help you get set up.
In September and October, you will find our IT Tutors at the following locations:
- Near university Halls of Residence welcome points
- Near Student Service Centres
- Our virtual Smart Bar
Full details including dates, times and locations are as follows:
Week commencing 02 October
Virtual
On campus
Locations, dates and time
| Campus | Location (pop-up Smart Bars) | Date | Time |
|---|
| University Park |
Student Services Centres:
- Portland Building (Central)
- Physics Building (East)
|
Monday 02 Oct -
Friday 06 Oct |
10am-4pm
" |
| Jubilee |
Student Service Centre,
Exchange Building |
Monday 02 Oct -
Friday 06 Oct |
10am-4pm
" |
| Queens Medical Centre |
Student Service Centre,
B Floor, Medical School |
Monday 02 Oct -
Friday 06 Oct |
10am-4pm
" |
| Sutton Bonington |
Student Service Centre,
The Barn |
Monday 02 Oct -
Friday 06 Oct |
11am-3pm
" |
Week commencing 09 October
Virtual
On campus
Locations, dates and time
| Campus | Location (pop-up Smart Bars) | Date | Time |
|---|
| University Park |
Student Services Centres:
- Portland Building (Central)
- Physics Building (East)
|
Monday 09 Oct -
Friday 13 Oct |
10am-4pm
" |
| Jubilee |
Student Service Centre,
Exchange Building |
Monday 09 Oct -
Friday 13 Oct |
10am-4pm
" |
| Queens Medical Centre |
Student Service Centre,
B Floor, Medical School |
Monday 09 Oct -
Friday 13 Oct |
10am-4pm
" |
| Sutton Bonington |
Student Service Centre,
The Barn |
Monday 09 Oct -
Friday 13 Oct |
11am-3pm
" |
Week commencing 16 October
Virtual
On campus
Locations, dates and time
| Campus | Location (pop-up Smart Bars) | Date | Time |
|---|
| University Park |
Student Services Centres:
- Portland Building (Central)
- Physics Building (East)
|
Monday 16 Oct -
Friday 20 Oct |
10am-4pm
" |
| Jubilee |
Student Service Centre,
Exchange Building |
Monday 16 Oct -
Friday 20 Oct |
10am-4pm
" |
| Sutton Bonington |
Student Service Centre,
The Barn |
Monday 16 Oct -
Friday 20 Oct |
11am-3pm
" |
Week commencing 23 October until end of term
Virtual
- Virtual Smart Bar - Microsoft Teams, online Monday 23 Oct until end of term, 10am-4pm
On campus
Locations, dates and time
| Campus | Location (Smart Bars) | Date | Time |
|---|
| University Park |
- Hallward Library, Level 1
- George Green Library
|
Monday 23 Oct -
until end of term |
10am-4pm
" |
| Jubilee |
Exchange Building, B Floor |
Monday 23 Oct -
until end of term |
10am-4pm
" |
| Sutton Bonington |
The Barn |
Monday 23 Oct -
until end of term |
11am-3pm
" |
Smart Bars
The Smart Bar is a term-time service offering peer-to-peer IT support and advice on a wide range of queries, including your IT account, laptop and mobile devices, email, Microsoft 365, Teams and software options.
Ask for help at our virtual Smart Bar via Teams, Monday to Friday 10am - 6pm.
Get in-person help on campus at our physical Smart Bars.
Smart Bars are currently closed and will reopen week commencing 23 October - until then, you can visit our IT tutors at Student Service Centres as per the schedule above.
Faculty IT Induction
At the start of the new academic year, we offer all new students the opportunity to attend an online IT Induction to discover more about services on offer.
The UG and PGT induction sessions for September have now finished. The slides and recording are available here:
Each session lasts approximately 45 minutes and allows time for questions.
For Undergraduate (UG) and Postgraduate Taught (PGT) students
| Faculty | Date | Time |
|---|
| Medicine and Health Sciences (GEM) |
Tuesday 5 September |
10am-10.45am |
| Science (UG & PGT) |
Monday 25 September |
4pm-5pm |
| Arts (PGT) |
Tuesday 26 September |
11am-11.45am |
| Engineering (UG & PGT) |
Tuesday 26 September |
2pm-2.45pm |
| Medicine and Health Sciences (PGT) |
Wednesday 27 September |
9am-9.45am |
| Social Sciences (Education) |
Wednesday 27 September |
9.45am-10.30am |
| Medicine and Health Sciences (UG) |
Wednesday 27 September |
3pm-3.45pm |
| Arts (UG) |
Thursday 28 September |
1pm-1.45pm |
| Social Sciences (UG & PGT) |
Thursday 28 September |
4pm-4.45pm |
For Postgraduate Researchers (PGR)
A separate IT Induction session will be held for PGR students on Monday 23 October, 2pm-2.45pm:
If you have any follow on questions after your IT Induction, you can post questions on the virtual Smart Bar.
Contact our IT Service Desk
Our dedicated IT Service Desk is available 24/7, and we have experts on hand to help with all your IT needs.
We offer specialist support with IT accounts, passwords, Multi-Factor Authentication and all other IT services
Call on 0115 95 16677 to log a support call
From Monday - Friday, between 8am - 5:15pm, our in house team will be on hand to take your calls. Outside of these hours, you will be put through to an out-of-hours team, who will endeavour to resolve your issue.