Smart Bar
The Smart Bar is a term-time service offering peer-to-peer IT support and advice on a wide range of queries, including your IT account, laptop and mobile devices, email, Office 365, Teams and software options.
Ask for help at our virtual Smart Bar via Teams, Monday to Friday 10am - 6pm.
Get in-person help on campus at our physical Smart Bar in Hallward Library, Monday to Friday 10am - 4pm.
IT Support Tutors
Our IT tutors will be on hand when you arrive on campus to provide on-the-spot support and help you get set up.
Welcome Fair (University Park Campus)
Our tutors are available at the Welcome Fair on C Floor in the Portland Building on University Park.
Find us from 10am to 4pm on the following dates in these locations:
- Tuesday 1 February - inside the Welcome Zone
- Wednesday 2 February - outside the Atrium
You can also visit our main Smart Bar in Hallward Library, University Park.
Faculty IT Induction
All new and returning students were welcomed in 2021 to attend an online IT Induction to discover more about services on offer. Each session lasted around 45 minutes and was recorded.
To watch your induction, click the recording link shown below:
For Postgraduate Researchers (PGR)
A separate IT Induction session was held for PGR students:
IT induction presentation
If you have any follow on questions after your IT Induction, can post questions on the virtual Smart Bar.
Contact our IT Service Desk
Our dedicated IT Service Desk is available to help with all your IT needs and our experts will help resolve IT queries.
We offer specialist support with IT accounts, passwords, Multi-Factor Authentication and all other IT services
Call on 0115 95 16677 to log a support call
Open Monday - Friday, 8am - 5pm