MyView Known Issues

On first log on, some employees are being asked to ‘answer’ a security question before they have ‘set the answer’ to the security question.
The most likely reason for this is that you have entered an incorrect username/employee number or password. Remember, if you are a casual/associate then you should log on using your employee number – even though you may have a username you must still log on using your employee number.  Please see the User Guide for details on how to obtain a password when logging on with your employee number. All other staff should log on using their username and password – please check carefully that you have entered these correctly.
Unable to amend sort code on the bank details form.
Employees needing to change their bank details should email: with the details of the sort code change. For security purposes, Payroll will then contact the individual to verify the update before applying.


Need help?

If, after reading the User Guide, you are experiencing issues logging into MyView, please contact the IT Service Desk, tel: 0115 95 16677 or via the IT Self Service Portal.

If, after reading the User Guide and once you are logged into MyView, you experience any other issues, please contact Human Resources at: or, if you work for a company for which we act as a Payroll Bureau, please contact Payroll Services at:

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