Digital and Technology Services

Getting help and support with Multi-Factor Authentication

To support the upcoming requirement to use Multi-Factor Authentication (MFA) to approve access to Microsoft 365 services, we have a number of support arrangements.

 

From Monday 8 November 2021, MFA will be required to access Microsoft 365 (Office 365) services. All staff and students must set up MFA before this date.

This page was last updated on 25 October 2021 at 17:25 (GMT)

Need help?

If you need help with setting up MFA or have questions about approval methods, you can ask our staff. We have a mix of on-campus, virtual and telephone support options: 




In person help on-campus

To help with questions and setting up MFA, we will have a series of pop up Smart Bars on campus. Our Student IT tutors will be available each day from 11am to 3pm to assist you.

Please check the table below to find out where the pop up Smart Bars will be during the week commencing 25 October. This page will be updated to confirm on-campus dates over the coming weeks.

Dates and locations (week commencing 25 October)
DateTimeCampusLocation
Monday 25 October 11am - 3pm

University Park

Queen's Medical Centre

Engineering Science Learning Centre

Medical School, A Floor Foyer

Tuesday 26 October 11am - 3pm

University Park

Queen's Medical Centre

Engineering Science Learning Centre

Medical School, A Floor Foyer

Wednesday 27 October 11am - 3pm

University Park

Jubilee Campus

King's Meadow Campus

Engineering Science Learning Centre

Advanced Manufacturing Building

Restaurant / canteen area

Thursday 28 October 11am - 3pm

University Park

Jubilee Campus

Portland, C Floor

Advanced Manufacturing Building

Friday 29 October 11am - 3pm

University Park

Jubilee Campus

Portland, C Floor

Advanced Manufacturing Building


Week commencing 1 November

Locations are subject to change.

Dates and locations (week commencing 1 November)
DateTimeCampusLocation
Monday 1 November 11am - 3pm

University Park

Jubilee Campus

Portland Building, C Floor

Exchange Building

Tuesday 2 November

11am - 3pm

 

 

12noon - 3pm

University Park

Jubilee Campus

Derby Hospital Campus

King's Meadow Campus

Portland Building, C Floor

Exchange Building

Near the Library

Restaurant / canteen area

Wednesday 3 November 11am - 3pm

University Park

Sutton Bonington

City Hospital Campus

Portland Building, C Floor

The Barn

To be confirmed

Thursday 4 November 11am - 3pm

University Park

Jubilee Campus

George Green Library

Business School South

Friday 5 November 11am - 3pm

University Park

Jubilee Campus

George Green Library

Business School South

 

 

Week commencing 8 November

Locations to be confirmed and are subject to change.

Dates and locations (week commencing 8 November)
DateTimeCampusLocation
Monday 8 November 11am - 3pm

University Park

University Park

Jubilee Campus

Hallward Library

George Green Library

Business School South

Tuesday 9 November 11am - 3pm

University Park

University Park

Queen's Medical Centre

Hallward Library

George Green Library

Medical School, A Floor Foyer

Wednesday 10 November 11am - 3pm

University Park

Queen's Medical Centre

Sutton Bonington

Hallward Library

Medical School, A Floor Foyer

The Barn

Thursday 11 November 11am - 3pm

University Park

Jubilee Campus

Sutton Bonington

Hallward Library

Exchange Building

The Barn

Friday 12 November 11am - 3pm

University Park

Jubilee Campus

Hallward Library

Exchange Building

 

 

 



Ask a question online

You can ask any questions about MFA at our Virtual Smart Bar or at a virtual Q&A session.

Virtual Smart Bar

We have a dedicated MFA Support channel on the Virtual Smart Bar. Join the 'My IT Smart Bar' on Microsoft Teams and our staff will be happy to answer your queries. Our Virtual Smart Bar is open Monday to Friday 10am - 6pm.

To join, find us on Microsoft Teams with the code 8x1ibdu or use the direct link below:

Join the My IT Smart Bar on Teams

 

Virtual Question and Answer sessions

Got a question about authentication methods, setting up or using MFA to approve access? Drop-in and ask us your MFA questions at one of the following sessions.

check_circle   Sessions will be hosted on Microsoft Teams

check_circle   Each session will last for an hour, feel free to join anytime

List of sessions
DateStart timeTeams Meeting
Tuesday 19 October 3pm Register for this session
Thursday 21 October 11am Register for this session
Monday 25 October 11am Register for this session
Thursday 28 October 3pm Register for this session
Wednesday 3 November 3pm Register for this session
Friday 5 November 11am Register for this session

 

You will need your university Microsoft account to register and join any of these drop-in sessions.

 

Contact our IT Service Desk

Our dedicated IT Service Desk is available to help with all your IT needs and our experts will help resolve IT queries.

check_circle   We offer specialist support with IT accounts, passwords, Multi-Factor Authentication and all other IT services

check_circle   Call on 0115 95 16677 to log a support call

check_circle   Open Monday - Friday, 8am - 6pm


IT Service Desk

 


MFA set up guides

Instructions are available on the MFA web page via the link below:

Multi-Factor Authentication user guides

 


Secure your Microsoft 365 account with MFA

If you have set up and configured MFA, you must secure your university Microsoft 365 account by completing the form linked below before Monday 8 November:

Secure Microsoft 365

This will enable MFA to approve access to Microsoft 365 services and make your account more secure. Visit the Securing 365 SharePoint site for further information and FAQs.

 


Frequently Asked Questions

Below are some recently asked questions that may help you. Click on a question to show the answer.

I don’t have a smartphone, which option should I choose?
If you have a SIM enabled mobile phone, then text message is a good option providing you have network signal. You can also use verification code as a second authentication method and vice versa. We recommend adding a phone number regardless as this can be used as a backup approval method.
 
I don’t have a mobile phone. How should I authenticate?
Users with no phone can use verification code on a desktop app on a laptop / desktop PC. There are options for both Windows and macOS. We have some instructions for Authy (supports most operating systems) and WinAuth (for Windows 10).
 
I cannot use my chosen authentication device right now. What should I do?

If you are prompted for authentication and you cannot use your default authentication method, you may have an option to use an alternative method.

You should get an option if you have added your mobile number or set up another app. For example, Microsoft will display a link saying "I can't use my Microsoft Authenticator app right now".

The wording might be different depending on your chosen authentication method. When you click the link, you would be shown some alternative methods to verify your identity, e.g. verification code or text message.

 
I use Microsoft PowerAutomate (Flow). Will this be affected?
Users with any PowerAutomate Flows set up may need to access PowerAutomate and confirm who you are via the new MFA process. Instructions can be found on SharePoint
 
I use the Apple Mail app on iPhone and / or macOS and I’ve stopped receiving emails. What should I do?
When MFA is turned on for Microsoft 365 accounts, this is known to stop authentication with Apple's native Mail app. Users will need to delete their account and re-add it so that the MFA request can be approved and then re-sync their mail, calendar, contacts and notes if they choose. Visit connect your devices for instructions. 
 

 

For further FAQs, visit the Securing 365 SharePoint site.



 

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