Digital and Technology Services
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Password

Most networked IT services use the same university password.

 

 

About your password

When you change your password for one service, your password will automatically change for other services too.

Please allow 15 to 30 minutes for your password to update on all systems.

Note: Some services have their own passwords which cannot be updated via IT Accounts e.g. the Unix service.
 

Manage your password

 


How to create a strong password

Having a unique, strong password and maintaining its confidentiality is vital to secure your IT account. For advice, see password best practice.

 


How do I change my password?

I know my existing password

  1. Open IT Accounts, under Existing Users click Login and enter your university username and current password
  2. Click Change My Password
  3. Follow the instructions to set a new password
    Note, you cannot reuse an old password.
  4. Click Change Password
  5. Click Sign out in the top right-hand corner of the window

See further advice and best practice for creating strong passwords.

 

I have forgotten my password

  1. Open IT Accounts, under Existing Users click Login
  2. Click the link under the Next button that mentions 'forgotten your password'
  3. Click Forgotten Password and enter your university username
  4. Click Search
  5. If you have previously set your password questions and answers you will be prompted to answer three of your four questions
  6. Once you have done this, click Check Answers and follow the instructions to change your password
  7. To close IT Accounts, click Sign out in the top right-hand corner of the window

If you have not completed the password security questions and answers, please contact the IT Service Desk.

 

 


Avoiding problems with your password

Set your security questions and answers

The IT Accounts service allows you to set four questions and answers that you can use should you forget your password.

  1. Open IT Accounts, under Existing Users click Login
  2. Enter your university username and current password, then click Next
    If you don't know this, please contact the IT Service Desk on 0115 95 16677
  3. If you have already set up your questions and answers you will go straight through to your Account Profile.

    If you haven't set up your questions and answers IT Accounts will ask you to enter four of them.

    Click Save Answers and then click Continue and you will be taken to the Application screen
  4. Click Sign out in the top right-hand corner of the window
 

How to change your security questions or answers

  1. Login to IT Accounts with your university username and password
  2. Under Home items, click Set Password Reset Prompts. Your questions will appear on screen.
  3. Click Clear Answers to set new security questions and answers.
  4. Enter four new security questions and click Save Answers and once you have made your changes
  5. Then click Continue 
  6. Click Sign out in the top right-hand corner of the window
 

 


 

Self Service requests

 


 

Related services

 

 


 

help

Need help?

If you're struggling please get in touch with the team

self service portal

Self Service Portal

Submit and track requests to solve your IT issues

check service status

Check service status

Updates on the University's core IT services

 

 

University of Nottingham

University Park
Nottingham, NG7 2RD

telephone: +44 (0) 115 951 5151
fax: +44 (0) 115 951 3666
email: Contact us