Call for 'whole-system approach' to tackle workplace mental health issue gaps

Mental health workplace
23 Nov 2018 00:15:00.000

Representatives from across industry have called for a whole-system approach to mental health in the workplace, as a new study revealed gaps in the way organisations tackle issues such as depression, anxiety, self-harm and psychosis.

Published by the Institution of Occupational Safety and Health (IOSH), findings from research by The University of Nottingham reveals both positives and areas for concern, including inadequate boundaries for employees and a lack of proof that MHFA is effective.

At the Institute of Directors in London, experts from a range of bodies, including IOSH, the TUC, mental health charity Mind, CIPD and the Health and Safety Executive met to discuss the findings and shape new guidance for businesses.

Click here for full story

IOSH will soon issue new guidance to the safety and health profession and business following today’s talks.

Duncan Spencer, IOSH Head of Advice and Practice, said:

“Today’s discussion highlighted the benefits of mental health first aid and some of the pitfalls if it isn't made a part of a holistic approach.

 “Mental Health First Aid can help to raise awareness in an organisation and improve the way it responds to mental health problems affecting employees. But participants also echoed other issues raised in our research, including a lack of knowledge on its effectiveness as an intervention.

Investigation and learning

“What is clear is that the mental health first aider role needs to be well defined and boundaries set. It is imperative that mental health first aid provision is captured, that cases are analysed through investigation and learning used to develop and enhance organisational policies and procedures relating to mental wellbeing.

“Sadly, one indication found was that some organisations are using mental health first aid to ‘tick a box’ and are failing to use the intervention as part of a comprehensive approach to tackling problems.

“The good news is that Health & Safety professionals are well placed with the knowhow of how to design and implement good mental wellbeing policies and management systems.”

Principal investigator Professor Avril Drummond, from the School of Health Sciences at The University of Nottingham, said:

“Our research found examples of excellent practice in rolling out the mental health first aid training where there were clearly strategies in place to support staff who felt confident in their role.

“However, we also found examples where staff felt unsupported and where, for example, they had co-workers contacting them outside working hours: there were significant issues around lack of clarity with boundaries and potential safety concerns for the trained person.”

Raising awareness

The research team investigated the implementation, use and utility of MHFA in workplaces, surveying people from 81 UK organisations, 89.9% of whom had taken part in MHFA training and also conducted interviews with key workplace representatives.

“We became interested in this topic as we were aware of the amount of publicity and resources being put into Mental Health First Aid training despite very little research to support it,” added Professor Drummond.

“Our research found that, while MHFA appeared to be a useful “vehicle” for raising awareness around mental health issues, we do not know whether it is the best or only means of doing so or indeed whether it is cost-effective.

“There were wide variations in expectations of the responsibilities of the trained person within different workplaces.”

One respondent described how there had been: “…a few situations where people have given personal contact details, and somebody’s phoning them in the middle of the night and it’s got completely out of hand.”

Where MHFA is used well in workplaces, the researchers identified several ‘active ingredients’ for success. These include:

* clear vision and rationale for introducing the course and managerial support

* enthusiastic coordinators who encourage support, champion the programme within the organisation and post-training, deal with issues and concerns, and lead a network

* mandatory recording of formal interactions

* a community or network of active trained members

Further research required

The Nottingham team recommends further research and evaluation into the effectiveness and cost-effectiveness of MHFA training, and a clear definition of the trained person’s role within the organisation, with guidelines for roles, boundaries and safeguarding procedures.

They suggest MHFA training should incorporate more evaluation opportunities at different times after training has been given; a review of the standard adult MHFA two-day course, its length, format and content; and the provision of refresher training to trained members, to give them the opportunity to refresh skills, knowledge and awareness.

This study’s limitations must be considered. All data collected were from UK-based organisations and individuals who had an interest in MHFA.

The full report and resources are available at:

— Ends —

Our academics can now be interviewed for broadcast via our Media Hub, which offers a Globelynx fixed camera and ISDN line facilities at University Park campus. For further information please contact a member of the Communications team on +44 (0)115 951 5798, email or see the Globelynx website for how to register for this service.

For up to the minute media alerts, follow us on Twitter

Notes to editors: 

The University of Nottingham is a research-intensive university with a proud heritage, consistently ranked among the world's top 100. Studying at the University of Nottingham is a life-changing experience and we pride ourselves on unlocking the potential of our 44,000 students - Nottingham was named both Sports and International University of the Year in the  2019 Times and Sunday Times Good University Guide, was awarded gold in the TEF 2017 and features in the top 20 of all three major UK rankings. We have a pioneering spirit, expressed in the vision of our founder Sir Jesse Boot, which has seen us lead the way in establishing campuses in China and Malaysia - part of a globally connected network of education, research and industrial engagement. We are ranked eighth for research power in the UK according to REF 2014. We have six beacons of research excellence helping to transform lives and change the world; we are also a major employer, proud of our Athena SWAN silver award, and a key industry partner- locally and globally.

Story credits

More information is available from Emma Thorne, Media Relations Manager (Medicine and Health Sciences) on +44 (0)115 951 5793,

Emma Thorne Emma Thorne - Media Relations Manager

Email: Phone: +44 (0)115 951 5793 Location: University Park

Additional resources

No additional resources for this article

Media Relations - External Relations

The University of Nottingham
YANG Fujia Building
Jubilee Campus
Wollaton Road
Nottingham, NG8 1BB

telephone: +44 (0) 115 951 5798