Student Support

Student Support is central to Libraries' student-facing offer.

Our frontline service and facilities support ensure the provision of welcoming, safe and accessible spaces for students to study and collaborate, as well as offering a programme of information and study skills to provide enhanced support for learning.

This activity is all underpinned by effective communications and engagement, to ensure the section is forward-looking and best placed to respond to the needs of the student community. Through our Facilities, Health and Safety team, the section also takes the lead for Health and Safety management across Libraries.

Associate Director: Julie Partridge

Customer Services

Customer Services is the largest team within Libraries and is responsible for providing:

access to print resources within our collections
access to resources not held within our collections via an international Inter Library Loan service
managing the physical library spaces and supporting study within the libraries
help and Support for library services and resources

The customer services teams offer frontline support to all library users across all libraries during normal opening times (Extended Opening services are supported by contracted security staff).

Who we are

Anna Pelekanou, Senior Librarian leads the teams at:

David Crozier, Senior Librarian leads the teams at:

Rob Davies, Senior Librarian leads the teams at:

Communications and Engagement

The Communications and Engagement team champions the student voice through engagement, events, and user experience, ensuring our services reflect what matters most to students.

The team leads our Welcome and Open Day events and activity, as well as our digital communications - promoting Libraries’ services so students, staff, and academics know what services are available, how to access them, and feel inspired to get involved.

Email the Libraries Communications and Engagement team

Request filming or photography in libraries

Facilities, Health and Safety

The Facilities and Health and Safety team support colleagues and users of our library spaces by providing inclusive and accessible work and study spaces.They provide IT equipment and furniture, including support for DSE and reasonable adjustment requests.

They act as the Health and Safety co-ordinator and Health and Safety assistant for the department, taking an operational lead for all Health and Safety management, including compliance reporting.

Learning Development

Learning Development delivers support to enhance student learning and outcomes.

The team provides university-wide academic, digital and information literacy teaching and learning resources, delivered to students in synchronous and asynchronous environments.

Academic Skills

Delivering in- and co-curricular teaching on core academic skills, from study techniques to critical thinking and writing.
Creating digital learning content for flexible, anytime access.
Providing online social learning communities to support motivation and connection.
Offering a triaged 1:1 consultancy service for tailored student support.
Managing the Peer Academic Skills Leader NAA to develop peer-to-peer support in academic, digital, and information skills.

Information skills

Delivering information skills teaching to UG, PGT, and PGR students, both face-to-face and online, aligned with coursework needs.
Creating interactive online resources for integration into modules to support independent learning.
Running the On Course for Your Masters NOOC on Moodle for PGT skills development.
Producing online guides and resources to support effective use of library services.
Supporting Step into University Libraries school visits with tailored information skills sessions.
Developing leisure reading collections across sites to promote and support reading for pleasure.