Our expectations


Our expectations

The expectations we have of our overseas representatives reflect those we have of ourselves and all parties The University of Nottingham works in partnership with.

Our expectations for representatives reflect the guidelines for education agents outlined by the guide to good practice for education agents from the British Council, the UK Council for International Student Affairs (UKCISA) Code of Ethics, and compliance with The University of Nottingham's own policies.

The guidelines below are not an exhaustive list of our expectations, and are supplemented by the terms of our Memorandum of Understanding with overseas representatives.

What we expect from our Overseas Representatives

Our expectations

  1. Representatives appointed by The University of Nottingham, shall not have any authority, expressed or otherwise to make an offer of admission to an applicant or applicants, or suggest that an offer of admission will be made by The University.
  2. Representatives shall have no right to enter into a contract or agreement which might bind The University of Nottingham.
  3. Representatives shall at all times act with integrity, reliability and honesty. Promoting themselves ethically as well as professionally.
  4. Representatives should ensure that the information provided to applicants at all stages of the application process (from enquiry to pre-departure advice) including visa advice, is clear and unambiguous (in accordance with The Quality Assurance Agency for Higher Education code of conduct). The information provided by representatives should be accurate and to a sufficient level of detail to allow applicants to make an informed decision. Representatives shall not mislead applicants, even by way of omission.
  5. Representatives shall promote themselves and The University of Nottingham fairly and without recourse to defame or inaccurately convey the reputation or interests of other Higher Education institutions.
  6. Representatives shall at all times act towards The University of Nottingham conscientiously, in good faith and comply with all reasonable and lawful instructions of the University and not allow interests to conflict with the duties it owes the University under the Memorandum and any applicable laws.
  7. Representatives shall obtain all necessary permits, licences and permissions or approvals necessary and advisable for their business in the country/countries in which they operate.
  8. Representatives shall not charge any fees to applicants for counselling, applications or visa services without the prior agreement of The University of Nottingham. Where agreed fees are charged, prospective applicants should be provided with clear and accurate details in writing prior to any counselling.
  9. Representatives shall (both during the time of the Memorandum and after its termination) maintain confidentiality, and will not use (other than strictly for the purposes of the Memorandum), or disclose to a third party (without prior written consent from the University) any confidential information as defined by The University of Nottingham.
  10. Representatives should establish and maintain a good working relationship with the British Council (where applicable), particularly the Education Promotion or equivalent offices for the promotion of UK education and culture, as well as having up-to-date information and materials on The University of Nottingham and UK Higher Education.
  11. The University of Nottingham is committed to carrying out its academic and business functions in an honest and ethical manner and to observing provisions of the Bribery Act 2010 in respect of its conduct both at home and overseas. Representatives must conduct their business in accordance with this Act.
  12. Representatives shall not assign any of the duties afforded to them by the Memorandum to any third parties, including the provision of student accommodation.

    International Office

    C Floor, YANG Fujia Building
    Jubilee Campus, Wollaton Road
    Nottingham, NG8 1BB, UK

    t: +44 (0) 115 951 5247
    f: +44 (0) 115 951 5155
    e: Email us