Services for Students


Frequently Asked Questions

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Yes, a module is called a ‘course’ in NottinghamHub.
Please contact Student Services for support.
Please contact Student Services for support.
Please contact Student Services for support.

Case sensitive username:

  • Your username is case sensitive. Please check it is all in lowercase when you enter it.

Clear your cache:

  • You may need to clear your cache, a collection of data that your web browser has collected and stored, which could be slowing down your loading time.

To clear your cache on Chrome:

  • Open Chrome.
  • Press CTRL + SHIFT + DEL.
  • In the Time Range drop down menu select the 'All time' option and ensure that 'Cookies and other site data' and 'Cached images and files' are select.
  • Select the 'Clear data' button.

To clear your cache on Internet Explorer:

  • Open Internet Explorer.
  • Select 'Settings' (settings cog) in the top-right corner of the browser.
  • Select 'Internet Options'.
  • On the 'General' tab, select the 'Delete' button under 'Browsing History'.
  • Ensure 'Temporary internet files and 'Cookies and website data' are selected.
  • Click the 'Delete' button.

After completing the appropriate steps for your browser, try to log in again. If you are still experiencing problems, please follow these steps:

  • If you are an applicant, reset your password or contact the admissions enquiries team on +44 (0)115 9514749.
  • If you are a student, please contact the IT Service Desk.
You can chat online with Student Services using this link
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Student Services feedback form

Let us know how we're doing. Whether you've had excellent service or something needs improving, we want to hear from you.

Student Services

University Park

Please see our need help page for telephone and online contact points