Nottingham University Business School
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Marketing

The Marketing Division at Nottingham University Business School is a centre of internationally excellent teaching and research. It has one of the largest and most renowned groups of marketing academics in Europe, forming a vibrant, dynamic and welcoming community of scholars who have an enviable track record in delivering excellence in research and teaching.

Our vision is to advance marketing knowledge and practice through cutting edge research and knowledge exchange between practitioners, policy makers and the academic community, and through the delivery of high quality education and training to meet the needs of future marketing professionals. We seek to help shape a more sustainable society where marketing can make a positive difference.

Our team of marketing academics has a passion for innovative and relevant teaching. This is balanced with a focus on original and impactful research where we lead on seven core research themes . Our academics are leaders in their fields and many hold respected posts outside the University including editorships and board memberships of learned societies and professional bodies.

The Division has played a key role in the growth of the Business School and it continues to make a vital contribution to the teaching at the School. It provides modules as part of the School's BSc programmes and manages a highly regarded MSc Marketing course. The Division also runs modules for bespoke executive education, research degrees, and the MBA programmes.
We work with recognised organisations and the industry to ensure our teaching remains relevant to employers and is at the cutting edge of marketing practice. The Division launched its MSc Marketing in 1998, and has consistently developed the course, which attracts top students from a variety of backgrounds forming a global student cohort. Our MSc Marketing delivers first class teaching that is practically focused and yet grounded in the latest ideas and principles.

Marketing Division staff teach the following Business School courses:


Undergraduate

Branding and Advertising (N12413)
Consumer Behaviour (N13701)
Consumers and Markets (N11401)
Introduction to Marketing A (N12105)
Managing and Marketing Tourism (N12502)
Managing Tourism and the Environment: Conflict or Consensus? (N12122)
Marketing Analytics (N12414)
Marketing and Society (N13501)
Marketing Management (N12412)
New Product/Service Development Management (N13401)
Tourism futures: the challenge of sustainability (N12109)

MBA

Marketing (N14M04)
Marketing (N14E06)
Strategic Market Relations: Building, managing, and leveraging market relationships (N14E84)

MSc

Analytics Specializations and Applications (N14B79)
Applied Marketing Project (N14B64)
Branding and Marketing Communications (N14J05)
Business to Business Marketing (N14B84)
Consumer Behaviour and Analytics (N14B85)
Critical Marketing (N14J04)
Data at Scale: Management, Processing, Visualization (N14B76)
Digital Marketing (N14J06)
Essentials of International Marketing (N14B46)
Foundational Business Analytics (N14B77)
International Marketing (N14J15)
Introduction to Research Design and Data Analysis (N15F08)
Leading Big Data Business Projects (N14B80)
Machine Learning and Predictive Analytics (N14B78)
Marketing Management in the Digital Economy (N14J01)
Marketing Strategy (N14J02)
New Product/Service Development and Management (N14J07)
Principles of Marketing (N14B98)
Research Methods in Marketing (N14J03)
Tourism and Sustainability (N14056)


Details of all modules can be found on MyNottingham
The Division produces high quality and internationally recognised scholarly research. It was a key contributor to the Business School's REF 2014 ranking as 6th in the UK by 'research power.' Our thriving community is committed to producing excellent research outputs by adopting academically rigorous, cross-disciplinary and multi-methodological perspectives.

We generate new knowledge and develop insight that is valuable to our audiences (students, consumers, policy makers, NGOs, academics and practitioners), while at the same time forging strong and mutually beneficial relationships with them.

Our research supports the needs of both early career researchers and more senior faculty members. Our members work collaboratively on a range of projects and activities and in close partnership with other disciplines and other universities across Europe, the USA and Asia.

We contribute original, innovative and impactful ideas to the international body of marketing and business knowledge. Our research is often used to help policy makers and managers make better decisions. Critically it feeds into the research that leads our teaching.

We regularly publish in top-tier scholarly journals such as :

The Division's research expertise covers the following themes:


1. Consumer research and the dynamics between consumption, markets and society

Consumer research is a major area of expertise within the Division. Our work considers marketing practices as inevitably embedded in society and examines the influence of contemporary consumer cultures on different spheres of human action. Our research spans a variety of theoretical (informed by psychology, sociology, cultural and critical theory) and methodological approaches (e.g. semiotics, phenomenological interviews, ethnographic approaches, quantitative surveys, experiments and modelling etc.) and sectoral applications (especially retailing, civil society organisations, health, financial services, tourism and luxury goods and services).

Much of this scholarship interfaces with other research strengths within the Division (e.g. consumer experiences of value co-creation, consumer behaviour and marketing analytics) and/or links with multi-disciplinary projects (e.g. consumer behaviour and public health).

Prominent strands of our work focus around ethical, sustainable and responsible consumption/marketing and consumer vulnerability and, more broadly, the relationships between consumption, marketing and society. Our faculty are leaders in the field; they have published extensively in top international journals including British Journal of Management, Journal of Service Research, Journal of Business Research, Psychology & Marketing, Annals of Tourism Research and Marketing Theory.

Our scholars have led research collaborations with policymakers and commercial, public sector and civil society organisations, and have undertaken funded research projects for businesses, charities, the NHS, local and national government.

The Divisional members active in this area: Professor Jim Devlin, Professor Andrew Smith, Professor Caroline Tynan, Professor Heidi Winklhofer, Dr Robert Caruana, Dr Sally Hibbert, Dr Sally McKechnie, Dr Elizabeth Nixon, Dr Teresa Pereira Heath, and Anastasios Pagiaslis.

Examples of our publications


  • Chatzidakis, A., Hibbert, S.A. & Winklhofer, H. (forthcoming) "Are reasons for and against charitable giving distinct? Implications for behavioural influence", European Journal of Marketing."
  • Luca, N., Hibbert, S.A. & McDonald, R. (2015) "Towards a service-dominant approach to social marketing", Marketing Theory, DOI: 10.1177/1470593115607941
  • Caruana, R., Carrington, M., & Chatzidakis, A. (2015). "Beyond the attitude-behaviour gap: novel perspectives in consumer ethics (Introduction to the Research Symposium)", Journal of Business, 126(1), 1-4.
  • Nixon, E. (2014). "The impossibility of ethical consumption", Ephemera Theory and Politics in Organization, 14(1), 159-166.
  • Pagiaslis, A., & Krontalis, A. K. (2014). "Green Consumption Behavior Antecedents: Environmental Concern, Knowledge, and Beliefs", Psychology & Marketing, 31(5), 335-348.
  • Pereira Heath, M. T., O'Malley, L., Heath, M., & Story, V. (2014). "Caring and conflicted mothers' ethical judgements about consumption", Journal of Business Ethics, published online November 2014.
  • Caruana, R., & Chatzidakis, A. (2013). "Consumer Social Responsibility (CnSR): Towards A Multi-Level, Multi-Agent Conceptualization of the 'Other CSR'", Journal of Business Ethics, 113(4), 1-16.
  • Gregory-Smith, D., Smith, A., & Winklhofer, H. (2013). "Emotions and dissonance in 'Ethical' consumption choices", Journal of Marketing Management, 29(11-12), 1201-1223.
  • Piacentini, M., Hibbert, S., & Hogg, M. (2013). "Consumer resource integration amongst vulnerable consumers: care leavers in transition to independent living", Journal of Marketing Management, 30(1-2), 201-219.
  • Hibbert, S., Winklhofer, H., & Temerak, M. (2012). "Customers as resource integrators: towards a model of customer learning", Journal of Service Research, 15(3), 247-261.
  • Molesworth, M., Nixon, E., & Scullion, R. (2009). "Having, Being and Higher Education: the Marketization of the University and the Transformation of the Student into Consumer", Teaching in Higher Education, 14(3), 277-287, (Top 10 Routledge Highly Cited Research Collection 2009-2010).
  • Caruana, R., & Crane, A. (2008). "Constructing consumer responsibility: exploring the role of corporate communications", Organization Studies, 29(12), 1495-1519.
  • Pereira Heath, M. T., & Heath, M. (2008). "(Mis) trust in marketing: a reflection on consumers' attitudes and perceptions", Journal of Marketing Management, 24(9/10), 1025-1039.

  • Chatzidakis, A., Hibbert, S., & Smith, A. (2007). "Why People Don't Take their Concerns about Fair Trade to the Supermarket: The Role of Neutralisation", Journal of Business Ethics, 74(1), 89-100.
  • Hibbert, S., & Smith, A., Davies, A., Ireland, F. (2007). "Guilt Appeals: Persuasion Knowledge & Charitable Giving", Psychology and Marketing, 24(8), 723-742.

2. Value co-creation, consumer/customer learning and resource integration

In relation to value co-creation and resource integration in the market, we focus on two key questions. Firstly, what is the role of the customer (and in particular their knowledge and resources) in a value constellation network. In marketing, we have seen a new approach to understanding value creation where customers co-create value through their interactions with the organisation and its wider service eco-system.

Secondly, how do resource integration and learning processes happen between companies and their customers' relationships? We maintain that researchers and managers cannot simply focus on the learning of isolated actors, but must recognise that learning also depends on the capabilities and competencies of the wider service eco-system in which they are embedded.

The Divisional members active in this area: Professor Caroline Tynan, Professor Heidi Winklhofer, Dr Sally Hibbert, Dr Sally McKechnie, Dr Linda Peters and Dr Deborah Roberts.

Examples of our publications

  • Bosangit, C., Hibbert, S.A. & McCabe, S. (2015) "If I was going to die, I should at least be having fun: Travel blogs, meaning and tourist experience", Annals of Tourism Research, Vol. 55, pp. 1-14.
  • Luca, N., Hibbert, S.A. * McDonald, R. (2015) "Towards a service-dominant approach to social marketing", Marketing Theory, DOI: 10.1177/1470593115607941
  • Tynan, C., McKechnie, S., & Hartley, S. (2014). "Interpreting value in the customer service experience using customer dominant logic", Journal of Marketing Management, 30(9-10), 1058-1081.
  • Peters, L. D., Löbler, H., Brodie, R. J., Breidbach, C. F., Hollebeek, L. D., Smith, S. D., Sörhammar, D. & Varey, R. J. (2014). "Theorizing about resource integration through service-dominant logic", Marketing Theory, 14(3), 249-268.
  • Roberts, D., Hughes, M., & Kertbo, K. (2013). "Exploring Consumers' Motivations to Engage in Co-creation Innovation Activities", European Journal of Marketing, 48(1/2), 147-169.
  • Brodie, R., Frow, P., Hughes, T., Kleinaltenkamp, M., Peters, L. D., & Woratschek, H., (2012). "Resource Integration", Marketing Theory, 12(2), 201-205.
  • Hibbert, S., Winklhofer, H., & Temerak, M. (2012). "Customers as Resource Integrators: Towards a Model of Customer Learning", Journal of Service Research, 15(3), 247-261.
  • Peters, L. D. (2012). "The Role of the Knowledgeable Customer in Business Network Learning, Value Creation, and Innovation", Review of Marketing Research, 9, 127-169.
  • Songailiene, E., Winklhofer, H., & McKechnie, S. (2011). "A Conceptualisation of Supplier-Perceived Value", European Journal of Marketing, 45(3), 383-418.
  • Ali, S., Peters, L. D., He, H., & Lettice, F. (2010). "Market based organizational learning and company capabilities: An integrative framework", Journal of Strategic Marketing, 18(5), 363-377.
  • Peters, L. D., Johnston, W. J., Pressey, A. D., & Kendrick, T. (2010). "Collaboration and Collective Learning: Networks as Learning Organisations", Journal of Business and Industrial Marketing, 25(6), 478-484.
  • Tynan, C., McKechnie, S. & Chhuon, C. (2010). "Co-creating Value for Luxury Brands", Journal of Business Research, 63(11), 1156-1163.
  • Johnston, W. J., & Peters, L. D. (2009). "Organisational Commitment to Sales", Chapter 17 in The Oxford Handbook on Strategic Sales and Sales Management, Le Meunier-Fitzhugh, K., Cravens, D., & Piercy, N. (eds.) Oxford University Press: Oxford, pp 457-488.
  • Peters, L., Gassenheimer, J., & Johnston, W., (2009). "Marketing and the Structuration of Organisational Learning", Marketing Theory, 9(3), 341-368.
  • Tynan, C., & McKechnie, S. (2009). "Experience Marketing: a review and reassessment", Journal of Marketing Management, 25(5/6), 501-517.
Examples of collaborative projects

Dr Linda D Peters together with Dr Andrew Pressey at the University of Birmingham (UK), Dr Alan Gilchrist at Lancaster University (UK) and Professor Wesley Johnston at Georgia State University (USA) are examining inter-organisational relationships in the construction and consulting industries. This work is supported by a British Academy research grant and funding from Nottingham University Business School.


3. Product and service innovation management

Members aligned with this research area carry out cutting edge research in new product and service development management (NPD). The Division has specific expertise in the fields of user innovation, networks for innovation, co-creation and innovation, role of design in NPD, social media and NPD and service innovation. Members are internationally renowned for their research in new product development (NPD), host and chair conferences and symposiums in NPD, are on the boards of leading international institutions, such as the EIASM International Product Development Management Conference , Product Development and Management Association and hold editorial positions in top tier scholarly journals (such as Journal of Product Innovation Management).

Members who carry out research in this area: Professor Helen Perks, Dr Deborah Roberts and Dr Zsofia Toth.

Examples of our publications

  • Reid, S., Roberts, D., & Moore, K. (2015). "Vision for technology-enabled radical innovation and its impact on early success", Journal of Product Innovation Management, forthcoming 2015.
  • Roberts, D., & Candi, M. (2014). "Leveraging Social Network Sites in New Product Development: Opportunity or Hype?", Journal of Product Innovation Management, 31(S1), 105-117.
  • Storey, C. & Perks, H. (2014). "Mixing rich and asynchronous communication for new service development performance", R&D Management, 45(2), 107-125.
  • Perks, H., & Roberts, D. (2013). "A review of longitudinal research in the product innovation field, with discussion of utility and conduct of sequence analysis", Journal of Product Innovation Management, 30(6), 1099-1111.
  • Kahn, K., Barczak, G., Nicolas, J., Ledwith, A., & Perks, H. (2012). "An examination of new product development best practice", Journal of Product Innovation Management, 29(2), 180-192.
  • Perks, H., Gruber, T., & Edvardsson, B. (2012). "Co-creation in radical service innovation: a systematic analysis of micro-level processes", Journal of Product Innovation Management, 29(6), 935-951.
  • Roberts, D., & Palmer, R. (2012). "Developing a Visceral Market Learning Capability for New Product Development", International Journal of Market Research, 54(2), 199-220.
  • Reid, S., & Roberts, D. (2011). "Technology Vision: A Scale Development", R&D Management, 41(5), 427-442.
  • Perks, H., Kahn, K., & Zhang, H. (2009). "An empirical evaluation of R & D marketing NPD integration in Chinese Firms: The Guanxi effect", Journal of Product Innovation Management, 26(6), 640-651.
  • Perks, H., Cooper, R., & Jones, C. (2005). "Characterizing the Role of Design in New Product Development: An empirically-derived Taxonomy", Journal of Product Innovation Management, 22(2), 111-127.
Examples of collaborative projects


Perks H. "Scaling up social innovations", in collaboration with Universities of Gent (Belgium), Loughborough (UK), New Hampshire (US) and industry partner SCIG (Social Care Improvement Group) https://www.tscig.org.

Perks H. "Role of design in NPD", in collaboration with University of Warwick (Design Council funding).

Perks H. "Networks and the service innovation life cycle", in collaboration with Universities of Karlstad (Sweden), Hanken (Finland) and Loughborough (UK).

Roberts, D. L. 'Mapping the scale and scope of Social Media for New Product Development'; in collaboration with Prof. Frank Pilller, M.I. T. Media Lab, Boston, M.A. and RWTH Aachen University, Germany Aachen University.

Roberts, D. L. 'Connecting Customers on Social Media to Enhance NPD Performance; in collaboration with Prof Barczak and Marion, Northeastern University, Boston .M.A and Prof. Candi, Reykjavik University, Iceland.


4. Services marketing, including financial services and tourism


Members' interests in this area are broadly connected by an interest in services, both in terms of marketing and service delivery and also customer experiences and behaviour. Dominant sectors are financial services and tourism.

Professor Jim Devlin, Professor Christine Ennew and Dr Sally McKechnie are members of the Centre for Risk, Banking and Financial Services in the Business School . The Centre focuses on consumer behaviour and decision making in the financial services in order to inform consumer protection legislation in financial services. The Centre regularly publishes research on consumers' perceptions of trust and fairness in financial services and its implications. Members of the Division have worked with the Banking Standards Review, HM Treasury, the Thoresen Review (on behalf of HM Treasury), Financial Services Authority and the Office of Fair Trading.
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Professor Scott McCabe, Dr Robert Lambert and Dr Jillian Rickly are active in tourism research.

Tourism is a broad inter-disciplinary field of study and our group incorporates social sciences and the humanities with business and marketing, history and cultural geography represented in our research team. We publish regularly through a wide range of cross-disciplinary outputs on subjects as wide ranging as ecotourism and wildlife conservation protection, lifestyle tourism, authenticity and heritage and the inclusion of vulnerable consumers in tourism participation. Members work on different aspects of tourist experience and consumption. Our research informs policymaking and public understanding and engagement with on wildlife and species protection and tourism policy. One member of the tourism group is an International 'Observer' of sustainable tourism operations in Antarctica on behalf of IAATO, the governing body of private sector tourism in the region.

Examples of our publications

  • Bosangit, C., Hibbert, S.A. and McCabe, S. (2015) "If I was going to die, I should at least be having fun: Travel blogs, meaning and tourist experience", Annals of Tourism Research, Vol. 55, pp. 1-14.
  • Foster, C., & McCabe, S. (2015). "The role of liminality in residential activity camps", Tourist Studies, 15(1), 46-64
  • Lambert, R. A. (2015).Environmental History and Conservation Conflicts, in Steve Redpath, S., Gutierrez, R. &Young, J. (eds.). "Conflicts in Conservation: integrating approaches for transformation",Cambridge University Press, Cambridge, forthcoming
  • Lambert, R. A. (2015). Destination Nature: wildlife and the rise of domestic ecotourism in Britain, 1880-2014, in Convery, I., & Davis, P. (eds.). "Shifting Interpretations of Natural Heritage", Boydell and Brewer, Woodbridge, forthcoming
  • McCabe, S. (2015). "I am a Traveller, you are a Visitor, they are Tourists but who are Post Tourists?" Tourism Recreation Research, forthcoming
  • Sands, T., & Lambert, R.A. (2015). Our Vanishing Natural Heritage and the Wildlife Trusts: a century of influence and local action for people and nature, in Convery, I., & Davis, P. (eds.). "Shifting Interpretations of Natural Heritage",Boydell and Brewer, Woodbridge, forthcoming
    Ashby, S., Peters, L. & Devlin, J. (2014). "When an irresistible force meets an immovable object: The interplay of Agency and Structure in the UK Financial Crisis", Journal of Business Research, 67(1), 2671–2683.
  • Caruana, R., Glozer, S., Crane, A., & McCabe, S. (2014). "Tourists' accounts of responsible tourism", Annals of Tourism Research, 46, 115-129.
  • Devlin, J., Roy, S. K., Sekhon, H. (2014). "Perceptions of Fair Treatment in Financial Services: Development, Validation and Application of a Fairness Measurement Scale" European Journal of Marketing, 48(7-8) 1-18.
  • Malone, S., McCabe, S., & Smith, A. (2014). "The role of hedonism in ethical tourism", Annals of Tourism Research, 44(1), 241–254.
  • McCabe, S. (2014). "Towards a better theory of tourism experience? A response to Gnoth and Matteucci", International Journal of Culture, Tourism and Hospitality, 8(2), 238-241.
  • Sekhon, H., Ennew, C. T., Kharouf, H. & Devlin, J. F. (2014). "Trust and Trustworthiness: Influences and Implications" Journal of Marketing Management, 30(3-4), 409-430.
  • Rickly-Boyd, J. M. (2013). "It's supposed to be 1863, but it's really not': inside the representation and communication of heritage at a pioneer village", International Journal of Heritage Studies, available online
  • Worthington, S., & Devlin, J. (2013). "Fairness and Financial Services in Australia and the United Kingdom", International Journal of Bank Marketing, 31(4), 289-304
  • Chuah, S. H., & Devlin, J. F. (2011). "Behavioural Economics and Financial Services Marketing: A Review", International Journal of Bank Marketing, 29(6), 456-469
  • Devlin, J. F. (2011). "Evaluative Cues and Financial Services: The Effect of Consumer Knowledge", Journal of Marketing Management, 27(13-14), 1366-1377
  • Bos, L., McCabe, S., & Johnson, S. (2013). "Learning never goes on holiday: an exploration of social tourism as a context for experiential learning", Current Issues in Tourism, published online May 2013.
  • McCabe, S., & Johnson, S. (2013). "The happiness factor in tourism: Subjective well-being and social tourism", Annals of Tourism Research, 41(1), 42-65.
  • Redpath, S. M., Young, J., Evely, A., Adams, W. M., Sutherland, W. J., Whitehouse, A., Amar, A., Lambert, R. A., Linnell, J. D. C., Watt, A., & Gutierrez, R. J., (2013). "Understanding and managing conservation conflicts", Trends in Ecology and Evolution, 28(2), 100-109.
  • Rotherham, I. D., & Lambert, R. A. (2013). "Invasive and introduced plants and animals: human perceptions, attitudes and approaches to management", Earthscan Publishing, London
    Rickly-Boyd, J. M. (2012). "Through the magic of authentic reproduction': tourists' perceptions of authenticity in a pioneer village", Journal of Heritage Tourism, 7(2), 127-144.
  • Devlin, J., & McKechnie, S. (2008). "Consumer perceptions of brand architecture in financial services", European Journal of Marketing, 42(5/6), 654-666.
    • Examples of collaborative projects


    Devlin J. & Ennew C. "Measuring Perceptions of Trust, Fairness and Professionalism in Financial Services" (Funded by The Higher Education Innovation Fund), in collaboration with the University of Coventry and the University of Western Australia.

    McCabe S. "Holidays Matter" (Funded Knowledge Transfer Partnership), in collaboration with the Family Holiday Association (FHA). The project informed policy on social tourism (social tourism involves the inclusion of disadvantaged groups in holiday travel) and helped FHA to realise a step-change in its strategy and operations.


5. Networks and inter-firm relationships

Members working in this research area focus on the dynamics of inter-firm relationships in the domestic and the international environment. The members of this theme are interested in how and why business networks form, how they function, and the purposes they serve. We increasingly see that strategic partnerships can blur traditional organisational boundaries, and create networks of inter-firm relationships. Collaboration between network members may help them to understand their industry, to gain important information on the competitive environment, to facilitate innovation and the development of new products or services, and to find new ways to build value with customers. The members of this theme also have a specific expertise in the field of decision-making where they are looking at the role of creativity and spontaneity along the traditional planning approach. We are particularly interested in which factors make marketing decisions more or less successful and how the combination of various decision-making approaches influences the firm's adaptability to external changes.

Members have internationally recognised expertise in the areas of decision-making, collective learning in networks, how such learning relates to value creation, the role of the customer as an important resource integrator in inter-organisational relationships, configuring networks for new product innovation, attractiveness in inter-organisational relationships and networks, and the role of advocacy and adaptability in building and maintaining business relationships.

The research in this theme has been supported by prestigious research grants from organisations such as the British Academy, and has been published in leading journals such as the Journal of Product and Innovation Management, Industrial Marketing Management, Journal of Business and Industrial Marketing, International Marketing Review and the Journal of Business Research. Faculty have editorial board positions on such journals and are members of leading institutions charting research agendas in the area, such as the Industrial Marketing and Purchasing Group and the Chartered Institute of Marketing.

Members with research interests in this topic area: Professor Helen Perks, Dr Ekaterina Nemkova, Dr Linda Peters and Dr Zsofia Tóth.

Examples of our publications

  • Tóth, Z., Thiesbrummel, C., Henneberg, S. C., & Naudé, P. (2015). "Understanding configurations of relational attractiveness of the customer firm using fuzzy set QCA", Journal of Business Research, 68(3), 723-734.
  • Ashby, S., Peters, L., & Devlin, J. (2014). "When an irresistible force meets an immovable object: The interplay of Agency and Structure in the UK Financial Crisis", Journal of Business Research, 67(1), 2671–2683.
  • Oh, J., Peters, L. D., & Johnston, W. J. (2014). "Who's acquiring whom? — Experimental evidence of firm size effect on B2B mergers and marketing/sales tasks", Industrial Marketing Management, 43(6), 1035-1044
  • Ali, S., Peters, L., & Lettice, F. (2012). An Organisational Learning Perspective on Conceptualising Dynamic and Substantive Capabilities, Journal of Strategic Marketing, 20(7), 589-607.
  • Nemkova, E., Souchon, A., & Hughes, P. (2012). "Export decision-making orientation: an exploratory study", International Marketing Review, 29(4), 349-378.
  • Perks H., & Moxey S. (2011) "Market-facing innovation networks: how lead firms partition tasks, share resources and develop capabilities", Industrial Marketing Management, 40(8), 1224-1237.
  • Peters, L. D. (2012). "The Role of the Knowledgeable Customer in Business Network Learning, Value Creation, and Innovation", Review of Marketing Research, 9, 127-169.

6. Advertising and communications

Members in this area are interested in discovering how advertising and communications work and influence the world we live in. Advertising and communications are a significant and markedly different part of the whole marketing process and therefore our members have been interested in taking a closer look. Our research situates itself not only in the narrow confines of advertising as a managerial practice but deals also with issues of persuasion, critical approaches on communication and the psychological effects of marketing communications stimuli. As with most of our research themes our members employ a wide variety of perspectives (e.g. psychoanalytical and socio-psychological perspectives), methodologies and methods (e.g. semiotics, discourse analysis, experiments, ZMET etc.).

The Division members that are active in this area: Professor Andrew Smith, Dr Robert Cluley, Dr Sally McKechnie, Dr Elisabeth Nixon and Anastasios Pagiaslis.

Examples of our publications

  • Devlin, J., Ennew, C., McKechnie, S., & Smith, A. (2013). "Would You Believe It? A detailed investigation of believability in comparative price advertising", Journal of Marketing Management, 29(7-8), 793-811.
  • Cluley, R., & Dunne, S. (2012). "From Commodity Fetishism to Commodity Narcissism", Marketing Theory, 12(3), 251-266.
  • McKechnie, S., Devlin, J., Ennew, C., & Smith, A. (2012). "Effects of discount framing in comparative price advertising", European Journal of Marketing, 46(11),1501-1522.
  • Devlin, J., Ennew, C., McKechnie, S., & Smith, A. (2007). "A Study of Comparison Price Advertising Incorporating A Time-Limited Offer", Journal of Product and Brand Management, 16(4), 280-285.
  • McKechnie, S., & Zhou, J. (2003). "Product Placement in Movies: A Comparison of Chinese and American Consumers' Attitudes", International Journal of Advertising, 22(2), 349-374.

7. Marketing metrics, analytics, behaviour and big data

Division members working in this theme are interested in discovering how one can actually measure the outcome of marketing activity. Marketing metrics is increasingly becoming more important as the quantity of publicly available data increases. Second, members in this theme are interested in the different ways that marketing data can be analysed and communicated.

The members are also interested in finding how managers and decision makers make sense of marketing data and what governs their thinking and decision making when it comes to understanding, evaluating and integrating marketing data in their day to day operations. Third, group members are interested in behavioural responses to marketing stimuli. An important question that members try to answer is how do the different marketing stimuli (e.g. advertisements, promotions etc.) influence our consumer and more general (e.g. economic or personal) behaviour?

Finally, members in this theme are interested in the different ways we can work with what is broadly termed big data. Examples of the research topics members are interested in include: New analytical techniques that can help us better understand big data, definition of big data in marketing, understanding of managerial practices when integrating big data in day to day operations and innovative ways of communicating and organising big data and their results.
The Division members that are active in this area: Professor Andrew Smith, Dr Robert Cluley, Mark Iliffe, Myria Kkalis and Anastasios Pagiaslis.

The members in this theme work closely with the Horizon Centre in Nottingham University https://www.horizon.ac.uk/About-the-CDTand are also part of the Centre for Research in the Behavioural Sciences (CRIBS) at Nottingham University Business School.

Industry partners for ongoing research projects include: Tesco; M&S; Experian; Dairy Farm Group; Boots; Tigo Mobile.

Examples of our publications

  • Cluley, R., & Brown, S. D. (2014). "The Dividualised Consumer: Sketching the New Mask of the Consumer", Journal of Marketing Management, 31(1-2), 107-122.
  • Smith, A., & Sparks, L. (2009). "Reward redemption behaviour in retail loyalty schemes", British Journal of Management, 20(2), 204-218.
  • Smith, A., & Sparks, L. (2004). "All About Eve", Journal of Marketing Management, 20(3/4), 363-385.
Examples of collaborative projects

Smith A. "Neo-demographics: Opening Developing World Markets by Using Personal Data and Collaboration" (RCUK funded: Value Ł620,000 (Euro €700,000; US $1,000,000), in collaboration with the Horizon Centre in Nottingham University, University of Stirling, Bakhresa Group Ltd, Boots UK Ltd, Chinese Academy of Survey and Mapping CASM, Dairy Farm Group, Efulusi Africa, Experian, Marks & Spencer Plc, and Tesco. The project examines the use of big data in retailing in Tanzania, China and Malaysia.
The Division is particularly active in the Business School's PhD programme. The number of our doctoral students has consistently increased over the last ten years with students pursuing research in areas close to our main research strengths. Our PhD students are a thriving, lively and friendly community of full and part-time students.

Our doctoral students not only have access to experienced staff and resources in the University but also are an integral part of our teaching and research activities and the development of the Division.

Our academics support doctoral students' scholarly research and, in turn, help them shape their careers. Our research environment actively encourages student participation in joint research, conference presentations and journal publications. We engage student, staff and external collaborators by organising frequent research seminars that include student presentations as well as guest presentations by leading academics.

Members of the Marketing Division are currently involved in over 20 PhD projects on a wide range of topics.

Our current and recently graduated PhD students

Abbie-Gayle Johnson
Abdulrahman Alzaid
Anca Elena Cretu
Azzouz Essamri
Christopher Wood
Dominic Richard Vernon Reedman-Flint
Farah M. Y. Shishan
Georgiana Avram
Gregor Engelmann
Heppy Millanyani
Madeleine Ellis
Matthew Voigts
Nora Alafaleg
Nur Thara Atikah Zainal
Patricio Sanchez
Ran Cao
Reem Muaid
Sahar Bakr
Samuel Johnson Ogundipe
Somaiah Alotaibi
Tahira Kosar
Vanja Ljevar
Wijethunga Mudiyanselage Wijethunga
Will Darler
YingJia Huang
The following lists all of those journal articles, books and book chapters published by current members of the Marketing division from 1996 to the present day. Please note that whilst other types of publication are excluded, these can be accessed from the individual staff pages on the main staff list.

Journal Articles

Aarset, B.; Beckmann, S.; Bigne, J.; Beveridge, M.; Bjorndal, T.; Bunting, M.J.; McDonagh, P.; Mariojouls, C.; Muir, J.F.; Prothero, A.; Reisch, L.; Smith, A.; Tveteras, R.; Young, J.A. (2004), "The European Consumers' Understanding and Perceptions of Organic Food", British Food Journal, Vol.106 (2/3), pp.93-105.

Abou Aish, E.; Ennew, C.; McKechnie, S. (2003), "A Cross-Cultural Perspective on the Role of Branding in Financial Services: the Small Business Market", Journal of Marketing Management, Vol.19 (9/10), pp.1021-1042.

Abou Aish, E.; McKechnie, S.; Abosag, I.; Hassan, S. (2013), "The Mystique of Macro-Boycotting Behaviour: A Conceptual Framework", International Journal of Consumer Studies, Vol.37 (2), pp. 165-171, DOI: 10.1111/j.1470-6431.2012.01108.x.

Ali, S.; Peters, L.; He, H.; Lettice, F. (2010), "Market based organizational learning and company capabilities: An integrative framework", Journal of Strategic Marketing, Vol.18 (5), pp. 363-377.

Ali, S.; Peters, L.; Lettice, F. (2012), "An Organisational learning Perspective on Conceptualising Dynamic and Substantive Capabilities", Journal of Strategic Marketing, Vol.20 (7), pp.PP. 589-607.

Ashby, S.; Peters, L.; Devlin, J. (2013), "When an irresistible force meets an immovable object: The interplay of agency and structure in the UK Financial Crisis", Journal of Business Research, Vol.67 (1), pp. 2671-2683, Special issue on Avoiding/Responding to Global Economic Disasters.

Ashby, S.; Peters, L.; Devlin, J. (2013), "When an irresistible force meets an immovable object: The interplay of agency and structure in the UK Financial Crisis", Journal of Business Research, Vol.67 (1), pp. 2671-2683, Special issue on Avoiding/Responding to Global Economic Disasters.

Bain, X.; Haque, S.; Smith, A. (2015), "Social Power, Product Conspicuousness and the Demand for Luxury Brand Counterfeit Products", British Journal of Social Psychology, Vol.54 (1), pp. 73-54.

Banin, A., Boso, N., Hultman, M., Souchon, A.L., Hughes, P. and Nemkova, E. (2016), "Salesperson Improvisation: Antecedents, Performance Outcomes and Boundary Conditions", Industrial Marketing Management, Vol.59, pp. 120-130.

Barkworth, L.; Hibbert, S.; Horne, S.; Tagg, S. (2002), "Giving at Risk? Examining Perceived Risk and Blood Donation Behaviour", Journal of Marketing Management, Vol.18 (3), pp.905-923.

Bian, X.; Wang, K.; Smith, A.; Yannopoulou, N. (2016), "New Insights into Unethical Counterfeit Consumption", Journal of Business Research, Vol.69 (10), pp. 4249-4258, forthcoming 2016.

Black, N.J.; Lockett, A.; Ennew, C.; Winklhofer, H.; McKechnie, S. (2002), "Modelling Consumer Choice of Distribution Channels: An Illustration from Financial Services", International Journal of Bank Marketing, Vol.19 (4), pp.161-173.

Black, N.J.; Lockett, A.; Winklhofer, H.; Ennew, C. (2001), "The Adoption of Internet Banking: A Qualitative Analysis", International Journal of Retail and Distribution Management, Vol.29 (8), pp.390-398.

Bos, L.; McCabe, S.; Johnson, S. (2015), "Learning never goes on holiday: an exploration of social tourism as a context for experiential learning.", Current Issues in Tourism, Vol.18 (9), pp. 859-875.

Bosangit, C.; Hibbert, S.; McCabe, S. (2015), "If I was going to die I should at least be having fun: travel blogs, meaning and tourist experience", Annals of Tourism Research, Vol.55, pp. 1-14.

Braim, K.; McCabe, S., Rickly, J.M, Gadi, M, (2017), "Managing cultural tourism in post-conflict areas: Kurdistand Federal Region, Iraq", Tourism Today, Vol.16, pp. 111-130.

Bramall, C.; Schoefer, K.; McKechnie, S. (2004), "The Determinants and Consequences of Consumer Trust in Online Environments: An Exploratory Investigation", International Journal of Internet Marketing and Advertising, Vol.Special Issue: Relat, pp.388-412.

Bramall, C.; Schoefer, K.; McKechnie, S. (2004), "The Determinants and Consequences of Consumer Trust in E-Retailing", Irish Marketing Review, Vol.17 (1/2), pp. 13-22.

Bramwell, C.; Lane, B.; McCabe, S.; Mosedale, J.; Scarles, C. (2008), "Research perspectives on responsible tourism", Journal of Sustainable Tourism, Vol.16 (3/4), pp. 253-257.

Brindley, P., Goulding, J., Wilson, M.,, (2017), "Generating Vague Neighbourhoods through Data Mining of Passive Web data", International Journal of Geographical Information Science: IJGIS, Vol.32 (3), pp. 498-523.

Brodie, R., Nenonen, S., Peters, L.D. and Storbacka, K. (2017), "Theorizing with Managers to Bridge the Theory-Praxis Gap: Foundations for a Research Tradition", European Journal of Marketing, Vol.51 (7/8), 1173-1177.

Brodie, R., Nenonen, S., Storbacka, K. And Peters, L. (2017), "Theorizing with Managers: How to Achieve Both Academic Rigor and Practical Relevance?", European Journal of Marketing, Vol.51 (7/8), 1130-1152.

Brodie, R.; Coviello, N.; Winklhofer, H. (2008), "Contemporary Marketing Practices Research Programme: A Review of the First Decade", Journal of Business and Industrial Marketing, Vol.23 (2), pp.84-94.

Brodie, R.; Frow, P.; Hughes, T.; Kleinaltenkemp, M.; Peters, L.; Woratscket, H. (2012), "Resource Integration", Marketing Theory, Vol.12 (2), pp. 201-205.

Brodie, R.; Winklhofer, H.; Coviello, N.; Johnston, W. (2007), "Assessing e-Marketing Adoption, the Role of IT and Firm Performance", Journal of Interactive Marketing (Previously J Direct Marketing), Vol.21 (1), pp. 2-21.

Çakmak, E., Lie, R. & McCabe, S. (2018), "Reframing Informal Tourism Entrepreneurial Practices: capital and field relations structuring the informal tourism economy of Chiang Mai.", Annals of Tourism Research, forthcoming 2018.

Caldwell, C.; Hibbert, S. (2002), "The Influence of Music Tempo and Musical Preference on Restaurant Patrons' Behaviour", Psychology and Marketing, Vol.19 (11), pp.895 - 917.

Caldwell, C.; Hibbert, S. (1999), "Play That One Again: The Effect of Music Tempo on Consumer Behaviour in Restaurants", European Advances in Consumer Fundraisers, Vol.4.

Carnegie, E.; McCabe, S. (2008), "Re-enactment events and tourism: meaning, authenticity and identity", Current Issues in Tourism, Vol.11 (4), pp.349-368.

Caruana, R.; Glozer, S.; Crane, A.; McCabe, S. (2014), "Tourists Accounts of Responsible Tourism", Annals of Tourism Research, Vol.46, pp. 115-129.

Chadwick, S, Devlin, J F, Sekhon, H and Roy, S, (2017), "Corporate image and a sport?s governing body", Service Industries Journal, forthcoming 2017.

Chatzidakis, A.; Hibbert, S.; Mitussis, D.; Smith, A. (2004), "Virtue in Consumption", Journal of Marketing Management, Vol.20 (5/6), pp.527-544.

Chatzidakis, A.; Hibbert, S.; Smith, A. (2007), "Why People Don't Take their Concerns about Fair Trade to the Supermarket: The Role of Neutralisation", Journal of Business Ethics, Vol.74 (1), pp. 89-100.

Chatzidakis, A.; Hibbert, S.; Smith, A. (2006), ""Ethically Concerned, yet Unethically Behaved": Towards an Updated Understanding of Consumer's (Un)ethical Decision Making", Advances in Consumer Research, Vol.32, pp. 693-698.

Chatzidakis, A.; Hibbert, S.; Winklhofer, H. (2015), "Are Consumers? Reasons for and against Charitable Giving Distinct?", European Journal of Marketing, Vol.50 (1/2), pp. 125-144.

Chatzidakis, A.; Smith, A.; Hibbert, S. (2009), "Do I need it, do I, do I really need this?: Exploring the Role of Rationalization in Impulse Buying Episodes", Advances in Consumer Research, Vol.36, pp. 248-253.

Chatzidakis, A.; Smith, A.; Hibbert, S. (2009), "Do I need it, do I, do I really need this?: Exploring the Role of Rationalization in Impulse Buying Episodes", Advances in Consumer Research, Vol.36, pp. 248-253.

Chen, T; Ma, K; Bian, X; Zheng, C and Devlin, J F, (2018), "Is High Recovery More Effective than Expected Recovery in Addressing Service Failure? - A Moral Judgment Perspective", Journal of Business Research, Vol.82, pp. 1-9.

Chenet, P.; Tynan, C.; Money, A.H. (2000), "The Service Performance Gap: Testing of the Re-developed Causal Model", European Journal of Marketing, Vol.34 (3/4), pp.472-495.

Chenet, P.; Tynan, C.; Money, A.H. (1999), "The Service Performance Gap: Re-evaluation and Re-development", Journal of Business Research, Vol.46, 2, pp.133-147.

Chong, A., Wang, Y., Khong, K-W., Teng, M., McCabe, S. & Wang, Y. (2018), "Analyzing key influences of tourists - acceptance of online reviews in travel decisions.", Internet Research: Electronic Networking, Applications and Policy, Vol.28 (3), pp. 564-586.

Chuah, S.; Devlin, J. (2012), "Behavioural economics and financial services marketing; a review", International Journal of Bank Marketing, Vol.29 (6), pp. 456-469.

Cluley, R, (2015), "Unwilling theory: A response to Hughes' "Looking Elsewhere"", Organization, Vol.22(6), 788-792.

Cluley, R, (2014), "Sexual fetishism in organizations: The case of journal list fetishism", Organization, Vol.21(3), 314-328.

Cluley, R. (2018), "The construction of marketing measures: the case of viewability", Marketing Theory, forthcoming 2018.

Cluley, R. (2018), "Complaining about rivals: indifference, cooperation and competition in the governance of advertising", Regulation and Governance, pp. 1.12.

Cluley, R. (2016), "The depiction of marketing and marketers in the news media", European Journal of Marketing, Vol.50 (5/6), pp. 752-769.

Cluley, R. (2014), "Comsumption and repression", Marketing Theory, Vol.15 (3), pp. 365-379.

Cluley, R. (2013), "What makes a management buzzword buzz?", Organization Studies, Vol.34 (1), pp. 33-43.

Cluley, R. (2013), "Downloading deviance symbolic ineractionism and unauthorised file-sharing", Marketing Theory, Vol.3, pp. 263-274.

Cluley, R. (2012), "Art Words and Art Worlds: The Methodological Importance of Language Use in Howard S. Becker's Sociology of Art and Cultural Production", Cultural Sociology, Vol.6 (2), pp. 201-216.

Cluley, R. (2011), "The Organization of Santa: Fetishism, Ambivalence and Narcissism", Organization, Vol.18 (6), pp. 777-792.

Cluley, R. (2009), "Chained to the Grassroots: The Music Industries and DCMS", Cultural Trends, Vol.18 (3), pp. 213-225.

Cluley, R. (2009), "Engineering great moments: The production of live music", Consumption, Markets and Culture, Vol.12 (4), pp. 373-388.

Cluley, R. (2008), "The Psychoanalytic Relationship between Leaders and Followers", Leadership, Vol.4 (2), pp. 201-212.

Cluley, R.; Brown, S. (2015), "The individualised consumer sketching the new mask of the consumer", Journal of Marketing Management, Vol.31, pp. 107-122.

Cluley, R.; Dunne, S. (2012), "From commodity fetishism to commodity narcissism", Marketing Theory, Vol.12 (3), pp. 251-265.

Cluley, R.; Green, W. (2018), "Social representations of marketing work: advertising workers and social media", European Journal of Marketing, forthcoming 2018.

Cluley, R.; Harvie, D. (2011), "Comment on David Graeber's "Consumption"", Current Anthropology, Vol.52 (4), pp. 502-503.

Combes, E.; Hibbert, S.; Hogg, G.; Vary, R. (2000), "Consuming Identity: The Case of Scotland", Advances in Consumer Research, Vol.27.

Connor, P.; Tynan, C. (1999), "Developing and Testing a Measure of Marketing Effectiveness", Journal of Marketing Management, Vol.15, 8, pp.733-756.

Coviello, N.; Winklhofer, H.; Hamilton, K. (2006), "Marketing Practices and Performance of Small Service Firms: An Examination in the Tourism Accommodation Sector", Journal of Service Research, Vol.9, pp. 38-58.

Crook, C.; Nixon, E. (2018), "The social anatomy of collusion", British Educational Research Journal, forthcoming 2018.

Crook, C; Cluley, R, (2009), "The teaching voice on the learning platform: seeking classroom climates within a virtual learning environment", Learning, Media and Technology, Vol.34(3), 199-213.

Denegri-Knott, J.; Nixon, E; Abraham, K. (2017), "Politicising the study of sustainable living practices", Consumption, Markets and Culture, forthcoming 2017.

Devlin, J. (2011), "Evaluative cues and services: the effect of consumer knowledge", Journal of Marketing Management, Vol.27 (13-14), pp. 1366-1377.

Devlin, J. (2010), "The stakeholder product brand and decision making in retail financial services", Service Industries Journal, Vol.30(4), pp. 567-582..

Devlin, J. (2009), "An Analysis of Influences on Total Financial Exclusion", Service Industries Journal, Vol.29(8), pp. 1021-1036.

Devlin, J. (2007), "Complex Series and Choice Criteria: An Example from the Life Assurance Market", Journal of Marketing Management, forthcoming 2007.

Devlin, J. (2005), "A Detailed Study of Financial Exclusion in the UK", Journal of Consumer Policy, Vol.28, pp.75-108.

Devlin, J. (2004), "Choice Criteria in Banking: An Analysis of Trends", Journal of Strategic Marketing, Vol.12 (1), pp.13-28.

Devlin, J. (2003), "Monitoring the Success of Policy Initiatives to Increase Consumer Understanding of Financial Services", Journal of Financial Regulation and Compliance, Vol.11 (2), pp.151-163.

Devlin, J. (2003), "Brand Architecture in Services: The Example of Retail Financial Services", Journal of Marketing Management, Vol.19, pp.1043-1065.

Devlin, J. (2002), "Customer Knowledge and Choice Criteria in Retail Banking", Journal of Strategic Marketing, Vol.10 (4), pp.273-290.

Devlin, J. (2002), "An Analysis of Choice Criteria in the Home Loans Market", International Journal of Bank Marketing, Vol.20(5), pp.212-226.

Devlin, J. (2001), "Consumer Evaluation and Competitive Advantage in Financial Services: a Research Agenda", European Journal of Marketing, Vol.35 (5/6), pp.639-660.

Devlin, J. (2000), "Adding Value to Retail Financial Services", International Journal of Bank Marketing, Vol.18, 5, pp.222-232.

Devlin, J. (1998), "Adding Value to Service Offerings: The Case of Financial Services", European Journal of Marketing, Vol.32, 11,12, pp.1091-1109.

Devlin, J. (1997), "Identifying The Competition: Retail Financial Services", Journal of Financial Services Marketing, Vol.1, 4, pp.356-364.

Devlin, J. (1997), "Adding Value to Retail Financial Services", Journal of Marketing Practice: Applied Marketing Science, Vol.3, 4, pp.251-267.

Devlin, J.; Azhar, S. (2004), "Life Would be Easier if we were a Kit Kat: Practitioners' Views on the Challenges of Branding Financial Services Successfully", Journal of Brand Management, Vol.12 (1), pp.12-30.

Devlin, J.; Ennew, C.; Hull, A.; Sherman, A. (1997), "Marketing the Church: Should God be Sold or Found?", International Journal of Nonprofit and Voluntary Sector Marketing, Vol.2 (1), pp.23-30.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A. (2013), "Would You Believe It? A detailed investigation of believability in comparative price advertising", Journal of Marketing Management, Vol.29(7/8), pp.793-811, DOI:10.1080/0267257X.2012.715489.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A. (2013), "Would You Believe It? A detailed investigation of believability in comparative price advertising", Journal of Marketing Management, Vol.29(7/8), pp.793-811, DOI:10.1080/0267257X.2012.715489.

Devlin, J.; Ennew, C.; McKechnie, S.; Smith, A. (2007), "A Study of Comparison Price Advertising Incorporating A Time-Limited Offer", Journal of Product and Brand Management, Vol.16 (4), pp. 280-285.

Devlin, J.; Gerrard, P. (2005), "A Study of Customer Choice Criteria for Multiple Bank Users", Journal of Retailing and Consumer Services, Vol.12 (4), pp.297-306.

Devlin, J.; Gwynne, A.; Ennew, C. (2002), "The Effects of a Change in Customer Disposition on the Zone of Tolerance: A Longitudinal Analysis", Australasian Marketing Journal, Vol.10 (1), pp.47-58.

Devlin, J.; McKechnie, S. (2008), "Consumer perceptions of brand architecture in financial services", European Journal of Marketing, Vol.42(5/6), pp.654-666.

Devlin, J.; McKechnie, S. (2008), "Consumer perceptions of brand architecture in financial services", European Journal of Marketing, Vol.42(5/6), pp.654-666.

Devlin, J.; McKechnie, S. (2007), "Financial Advice: What Consumers Need to Know", Consumer Policy Review, Vol.17 (1), pp. 31-35.

Devlin, J.; Roy, S.k.; Sekhon, H. (2014), "Perceptions of Fair Treatment in Financial Services: Development, Validation and Application of a Fairness Measurement Scale", European Journal of Marketing, Vol.48 (7/8), pp. 1-18.

Devlin, J.; Sherman, A. (1999), "Clergy Views on The Marketing of The Church: Insights from a UK Survey", International Journal of Nonprofit and Voluntary Sector Marketing, Vol.4, 1, pp.51-68.

Devlin, J.; Worthington, S.; Gerrard, P. (2007), "An Analysis of Main and Subsidiary Credit Card Holding and Spending", International Journal of Bank Marketing, forthcoming 2007.

Devlin, J.; Yeung, F.T. (2003), "Insights into Consumer Motivations for Switching to Internet Banking", International Review of Retail, Distribution and Consumer Research, Vol.13 (4), pp.375-392.

Devlin, J.F. (1998), "A Multivariate Analysis of Single Competitive Markets in a Services Environment", Journal of Strategic Marketing, Vol.6, pp.47-63.

Devlin, J.F. (1996), "Single Competitive Markets in Retail Financial Services", Journal of Marketing Management, Vol.12 (7), pp.605-616.

Devlin, J.F.; Ennew, C.T. (1997), "Understanding Competitive Advantage in Retail Financial Services", International Journal of Bank Marketing, Vol.15(3), pp.73-82.

Diamantopoulos, A.; Winklhofer, H. (2003), "Export Sales Forecasting: Technique Utilisation and Impact on Forecast Accuracy", Journal of Business Research, Vol.56 (1), pp.45 - 54.

Diamantopoulos, A.; Winklhofer, H. (2001), "Index Construction with Formative Indicators: An Alternative to Scale Development", Journal of Marketing Research, Vol.38 (2), pp.269-277.

Diamantopoulos, A.; Winklhofer, H. (1999), "The Impact of Firm and Export Characteristics on the Accuracy of Export Sales Forecasts: Evidence from UK Exporters", International Journal of Forecasting, Vol.15, pp.67-81.

Diekmann, A.; McCabe, S. (2011), "Systems of Social Tourism in the European Union: A Comparative Study", Current Issues in Tourism, Vol.14 (5), pp. 417-430.

Docherty, S.; Hibbert, S. (2003), "Examining Company Experiences of a UK Cause Related Marketing Campaign", International Journal of Nonprofit and Voluntary Sector Marketing, Vol.8 (4), pp.378-389.

Dzogang, F.; Goulding, J.; Lightman, S.; Christianini N;, (2017), "Seasonal Variation in Collective Mood via Twitter Content and Medical Purchases", Lecture Notes in Computer Science (LNCS), Vol.10584, forthcoming 2017.

Efrat, K; Hughes, P; Nemkova, K; Souchon, A.L; Sy-Changco, J, (2018), "Leveraging of Dynamic export capabilities for competitive advantage and performance consequences: Evidence from China", Journal of Business Research, Vol.84, pp. 114-124.

Essamri, A.; McKechnie, S.; Winklhofer, H. (2018), "Co-creating corporate brand identity with online brand communities: A managerial perspective", Journal of Business Research, forthcoming 2018.

Felzenstien, C.; Hibbert, S.; Vong, G. (2004), "Is the Country of Origin the Fifth Element in the Marketing Mix of Imported Wine? A Critical Review of the Literature", Journal of Food Products Marketing, Vol.10 (4), pp.73-84.

Fernández-Morales, A., Cisneros-Martínez, J. D., McCabe, S. (2016), "Seasonal concentration of tourism demand: Decomposition analysis and marketing implications.", Tourism Management, Vol.56, 172-190.

Ferrer, J.; Ferrer, M.; Ferrandis, E.; McCabe, S.; Garcia, J. (2015), "Social tourism and healthy aging", International Journal of Tourism Research, Vol.18 (4), pp. 297-307.

Fildes, R.; Bretschneider, S.; Collopy, F.; Lawrence, M.; Stewart, D.; Winklhofer, H.; Mentzer, J.T.; Moon, M.A. (2003), "Researching Sales Forecasting Practice; Commentaries and Authors' Response on "Conducting a Sales Forecasting Audit"", International Journal of Forecasting, Vol.19 (1), pp.27-42, by Mentzer, J T, Moon, M A and Smith C D.

Fitchett, J.; Smith, A. (2002), "Consumer Behaviour in an Unregulated Market: The Satisfaction and Dissatisfaction of Illicit Drug Consumption", Journal of Consumer Behaviour, Vol.1 (4), pp.355-368.

Fletcher, K.; Peters, L. (1997), "Trust and Direct marketing Environments: a Consumer Perspective", Journal of Marketing Management, Vol.13(6).

Fletcher, K.; Peters, L. (1996), "Issues in Customer Information Management", Journal of the Market Research Society, Vol.38(2).

Font, X. McCabe, S. (2017), "Sustainability and marketing in tourism: its contexts, paradoxes, approaches, challenges and potential", Journal of Sustainable Tourism, Vol.25 (7), 869-883.

Foster, C.; McCabe, S. (2015), "The role of liminality in residential activity camps", Tourist Studies, Vol.15 (1), pp. 46-64.

Foster, C.; McCabe, S.; Dewhurst, H. (2010), "Management Development Skills in the Hospitality and tourism sector: needs and issues from a regional perspective", Tourism Planning and Development (formerly Tourism and Hospitality: Planning and Development), Vol.7 (4), pp. 429-445.

Fotopoulos, C.; Krystallis, A.; Pagiaslis, A. (2010), "Portrait Value Questionnaire?s (PVQ) Usefulness in Explaining Quality Food-Related Consumer Behavior", British Food Journal, forthcoming 2010.

Fotopoulos, C.; Krystallis, A.; Vassallo, M.; Pagiaslis, A. (2009), "Food Choice Questionnaire (FCQ) revisited. Suggestions for the development of an enhanced general food motivation model", Appettite, Vol.52, pp 199-208.

Galehbakhtiari, S.; Hasangholi Pouryasori, T. (2015), "A hermeneutic phenomenological study of online community participation; Applications of Fuzzy Cognitive Maps", Computers in Human Behavior, Vol.48, pp. 637-643.

Gallage, H.P.S; Tynan, C; Heath, T. (2018), "Out-group peer involvement in youth alcohol consumption", Journal of Consumer Behaviour, Vol.17 (1), pp 42-51.

Gallage, S; Heath, T; Tynan, C. (2017), "Sustaining Behavioural Change: the power of Positive Emotions", Advances in Consumer Research, Vol.45, pp. 419.422.

Gemser, G.; Perks, H. (2015), "Co-Creation with Customers: An Evolving Innovation Research Field", Journal of Product Innovation Management, Vol.32, pp. 660-665, doi: 10.1111/jpim.12279.

Gerrard, P.; Cunningham, J.; Devlin, J. (2006), "Why Consumers are not Using Internet Banking: A Qualitative Study", Journal of Services Marketing, Vol.20 (2/3), pp.160-168.

Glozer, S.; Caruana, R.; Hibbert, S. (2018), "The Never-Ending Story: Discursive Legitimation in Social Media Dialogue", Organization Studies, forthcoming 2018.

Gounaris, S; Chatzipanagiotou, K; Achilleas, B; Perks, H. (2016), "Unfolding the recipes for conflict resolution during the new service development effort", Journal of Business Research, Vol.69 (10), pp. 4042-4055.

Gounaris, S; Chatzipanagiotou, K; Achilleas, B; Perks, H. (2016), "Unfolding the recipes for conflict resolution during the new service development effort", Journal of Business Research, Vol.69 (10), pp. 4042-4055.

Green, W.; Cluley, R. (2014), "Fields of radical innovation making sense of organizational cultures and radical innovation", Industrial Marketing Management, Vol.43 (8), pp. 1342-1350.

Gregory-Smith, D.; Smith, A.; Winklhofer, H. (2013), "Emotions and dissonance in 'Ethical' consumption choices", Journal of Marketing Management, Vol.29 (11-12), pp. 1201-1223, DOI:10.1080/0267257X.2013.796320.

Gregory-Smith, D.; Smith, A.; Winklhofer, H. (2013), "Emotions and dissonance in 'Ethical' consumption choices", Journal of Marketing Management, Vol.29 (11-12), pp. 1201-1223, DOI:10.1080/0267257X.2013.796320.

Gwynne, A.; Devlin, J.; Ennew, C. (2002), "Antecedents of Service Expectations", Service Industries Journal, Vol.22 (4), pp.117-137.

Gwynne, A.; Devlin, J.; Ennew, C. (2000), "Zone of Tolerance: Further Insights", Journal of Marketing Management, Vol.16, 6, pp.545-564.

Ha, H.; Perks, H. (2005), "Effects of Consumer Perceptions on Brand Experience on the Web: Brand Familiarity, Satisfaction and Brand Trust", Journal of Consumer Behaviour, Vol.4 (6), pp. 1-14.

Han, W.; McCabe, S.; Wang, Y. & Chong, A. (2017), "Evaluating user-generated content in social media: an effective approach to encourage greater pro-environmental behaviour in tourism?", Journal of Sustainable Tourism.

Hart, S.; Smith, A.; Sparks, L.; Tzokas, N. (1999), "Are Loyalty Schemes a Manifestation of Relationship Marketing", Journal of Marketing Management, Vol.15, pp.541-562.

Harvey, J.; Smith, A.; Golightly, D. (2014), "Giving and sharing in the computer-mediated economy", Journal of Consumer Behaviour, forthcoming 2014.

Harvey, J; Smith, A; Golightly, D. (2017), "Critical realism and economic anthropology", Journal of Critical Realism, Vol.16 (5), pp.431-450.

Heath, M. T.; Tynan, C.; Ennew, C. (2011), "Self-gift giving; Understanding consumers and exploring brand messages", Journal of Marketing Communications, Vol.17 (2), pp. 127-144, doi:10.1080/13527260903236898.

Heath, M. T.; Tynan, C.; Ennew, C. (2011), "Self-gift giving; Understanding consumers and exploring brand messages", Journal of Marketing Communications, Vol.17 (2), pp. 127-144, doi:10.1080/13527260903236898.

Heath, T. and Heath, M. (2016), "Once Upon a Time there was a Consumer: Stories of Marketing and the Marketing of Stories", Journal of Marketing Management, Vol.32 (9-10), 811-826.

Heath, T.; O'Malley, L.; Heath, M.; Story, V. (2015), "Caring and conflicted mothers' ethical judgements about consumption", Journal of Business Ethics, Vol.136 (2), pp. 237-250, DOI: 10.1007/s10551-014-2441-z.

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Peters, L. (2006), "Conceptualising Computer-Mediated Communication Technology and its Use in Organisations", International Journal of Information Management, Vol.26, pp.142-152.

Peters, L. (2002), "Theory Testing in Social Research", Marketing Review, Vol.3(1).

Peters, L. (1998), "The new Interactive Media: 1 to 1 but Who to Whom?", Marketing Intelligence and Planning, Vol.16(1).

Peters, L. (1997), "I.T. Enabled Marketing: A Framework for Value Creation in Customer Relationships", Journal of Marketing Practice: Applied Marketing Science, Vol.3(4).

Peters, L. (1996), "Ethical Conduct in Customer Information Management", Science and Engineering Ethics, Vol.2(2), Special issues on Global Information Ethics.

Peters, L.; Fletcher, K. (2004), "Communication Strategies and Marketing Performance: an application of the Mohr and Nevin framework to Intra-organisational cross-functional teams", Journal of Marketing Management, Vol.20(7-8), pp.741-770.

Peters, L.; Fletcher, K. (2004), "A market-based approach to understanding communication and teamworking: a multi-disciplinary literature review", Academy of Marketing Science Review, Vol.2004(2).

Peters, L.; Fletcher, K. (2004), "They Love Me, They Love Me Not: Consumer Relationship Orientation and CRM", Journal of Customer Behaviour, Vol.3, special issue on CRM, vol 3.

Peters, L.; Gassenheimer, J.; Jule, B.; Johnston, W. (2009), "Marketing and the Structuration of Organisational Learning", Marketing Theory, Vol.9(3), pp.341-368.

Peters, L.; Hasannudin, S. (2000), "Mass Customization of Services: The Challenge of Implementation", International Journal of Information Management, Vol.20(2), pp.103-119.

Peters, L.; Johnston, W. (2009), "Network Formation, Collaboration, and Collective Learning: An exploration of Absorptive Capacity from a Network Perspective", Journal of Business Market Management, Vol.3(1), pp. 29-50, invited for inclusion in the special issue from the Relationship Marketing Summit, Buenos Aires.

Peters, L.; Johnston, W.; Pressey, A.; Kendrick, T. (2010), "Collaboration and Collective Learning: Networks as Learning Organisations", Journal of Business and Industrial Marketing, Vol.25 (6), pp.478-484, special issue on Networks as Learning Organisations.

Peters, L.; Lobler, H.; Brodie, R.; Breidbach, C.; Hollebeek, L.; Smith, S.; Varey, R.;, (2014), "Theorizing about resource integration through service-dominant logic", Marketing Theory, Vol.4 (3), pp. 249-268, DOI: 10.1177/1470593114534341.

Peters, L.; Pressey, A. (2016), "The coordinative practices of temporary organisation", Journal of Business and Industrial Marketing, Vol.31 (2), pp. 301-311.

Peters, L.; Pressey, A.; Johnston, W. (2016), "Contingent factors affecting network learning", Journal of Business Research, Vol.69 (7), pp. 2507-2515.

Peters, L.; Pressey, A.; Vanharanta, M.; Johnston, W. (2013), "Theoretical Developments in Industrial Marketing Management: Multidisciplinary Perspectives.", Industrial Marketing Management, Vol.42 (3), pp. 275-282, 10.1016/j.indmarman.2013.02.001.

Peters, L.; Pressey, A.; Vanharanta, M.; Johnston, W. (2013), "Constructivism and critical realism as alternative approaches to the study of business networks: convergences and divergences in theory and in research practice.", Industrial Marketing Management, Vol.42 (3), pp. 336-346.

Peters, L.; Vanharanta, M.; Pressey, A.; Johnston, W. (2012), "Taking time to Understand Theory", Industrial Marketing Management, Vol.41 (5), pp. 730-738.

Peters, L.D., Pressey, A.D., Gilchrist, A., Johnston, W.J. (2018), "Involving customers in innovation: Knowledgeability and Agency as process variables", Journal of Business and Industrial Marketing, Vol.33 (2), 164-173.

Peters, L.D.; Pressey, A.D.; Johnston, W.J. (2016), "Contagion and learning in business networks", Industrial Marketing Management, Vol.61, 43-54.

Piacentini, M.; Hibbert, S.; Al Dajani, H. (2001), "Diversity in Deprivation: Exploring the Grocery Shopping Behaviour of Disadvantaged Consumers", International Review of Retail, Distribution and Consumer Research, Vol.11 (2), pp.141-158.

Piacentini, M.; Hibbert, S.; Hogg, M. (2013), "Consumer resource integration amongst vulnerable consumers: care leavers in transition to independent living", Journal of Marketing Management, pp. 1-20.

Piercy, N.; Harris, L.; Peters, L.; Lane, N. (1997), "Marketing management, market strategy and strategic management: domain realignment and redefinition", Journal of Strategic Marketing, Vol.5(1), pp.50-62.

Piercy, N.; Lane, N.; Peters, L. (1997), "The Validity Reliability of Student Evaluation of Courses and Faculty in British Business Schools", Journal of European Business Education, Vol.6(2).

Pratt, S.; McCabe, S.; Cortes Jimenez, I.; Blake, A. (2010), "Measuring the effectiveness of destination marketing campaigns: comparative analysis of conversion studies", Journal of Travel Research, Vol.49 (2), pp. 179-190.

Pratt, S.; McCabe, S.; Movono, A. (2016), "Gross happiness of a 'tourism' village in Fiji", Journal of Destination Marketing and Management, Vol.5 (1), 26-35.

Pressey, A.; Tzokas, N.; Winklhofer, H. (2007), "Strategic Purchasing and the Evaluation of 'Problem' Key Supply Relationships: What do Key Suppliers Need to Know?", Journal of Business and Industrial Marketing, Vol.22 (5), pp. 282-294.

Pressey, A.; Tzokas, N.; Winklhofer, H. (2005), "Strategic Purchasing in Small- To Medium-Sized Enterprises: Revisiting the Forgotten Majority", Finanza Marketing E Produzione, Vol.23 (3), pp. 33-40.

Pressey, A.; Winklhofer, H.; Tzokas, N. (2009), "Purchasing practices in small-to-medium-sized enterprises: An examination of strategic purchasing adoption, supplier evaluation and supplier capabilities", Journal of Purchasing and Supply Management, Vol.15 (4), pp. 214-226.

Redpath, S.; Young, J.; Evely, A.; Williams, A.; Sutherland, W.; Whitehouse, A.; Amar, A.; Lambert, R.; Linnell, J.; Gutierrez, R. (2013), "Understanding and Managing Conservation Conflicts", Trends in Ecology and Evolution, Vol.28 (2), pp. 100-109.

Rhodes, J.; Mason, B.; Perrat, B.; Smith, M.; Goosey-Tolfrey, V. (2014), "The validity and reliability of a novel indoor player tracking system for use within wheelchair court sports", Journal of sports sciences, Vol.32.

Rhodes, J.; Mason, B.; Perrat, B.; Smith, M.; Malone, A.; Goosey-Tolfrey, V. (2015), "Activity profiles of elite wheelchair rugby players during competition", International Journal of Sports Physiology and Performance, Vol.10.

Rickly, J, (2018), "Considering service animals in tourism", Annals of Tourism Research, Vol.71, pp. 57-58.

Rickly, J. (2018), "Tourism geographies and the place of authenticity", Tourism Geographies, Vol.20 (4), pp. 733-736.

Rickly, J. (2017), "\"I'm a Red River local\": Lifestyle mobilities, rock climbing, and community hospitalities", Tourist Studies, Vol.17(1), 54-74.

Rickly, J. (2017), "\"They all have a different vibe\": A rhythmanalysis of the Red River Gorge as climbing place", Tourist Studies, Vol.17(3), 223-244.

Rickly, J. (2016), "Lifestyles mobilities:a politics of lifestyle rock climbing", Mobilities, Vol.11 (2), pp. 243-263.

Rickly, J. (2016), "The (re)production of climbing space: bodies, gestures, texts", Cultural Geographies, Vol.24(1), 69-88.

Rickly, J.; Clouser, R. (2018), "Spectacle and adventure philanthropy", Annals of Tourism Research, forthcoming 2018.

Rickly, J.; Vidon, E. (2017), "Contesting authentic practice and ethical authority in adventure tourism", Journal of Sustainable Tourism, Vol.25(10), 1418-1433.

Rickly-Boyd, J, (2015), "It's supposed to be 1863 but it's really not: inside the representation and communication of history at a pioneer heritage site", International Journal of Heritage Studies, Vol.21(9), 889-904.

Rickly-Boyd, J, (2013), "Existential authenticity: place matters", Tourism Geographies, Vol.15 (4), pp. 680-686.

Rickly-Boyd, J, (2013), "Alienation: authenticity's forgotten cousin", Annals of Family Medicine, Vol.40 (1), pp. 412-415.

Rickly-Boyd, J, (2012), "Lifestyle climbing: towards existential authenticity", Journal of Sport and Tourism, Vol.17 (2), pp. 85-104.

Rickly-Boyd, J, (2012), "Through the magic of authentic reproduction: Tourist ' perceptions of authenticity in a pioneer village", Journal of Heritage Tourism, Vol.7 (2), pp. 127-144.

Rickly-Boyd, J, (2012), "Authenticity and Aura: A Benjaminian Approach", Annals of Tourism Research, Vol.39 (1), pp. 269-289.

Rickly-Boyd, J, (2010), "The tourist narrative", Tourist Studies, Vol.9 (3), pp. 259-280.

Rickly-Boyd, J, (2009), "Establishing authenticity in a tourist landscape: spring mill pioneer village", Material Culture, Vol.41 (1), pp. 1-16.

Rickly-Boyd, J; Metro-Roland, M. (2010), "Background to the fore: the prosaic in tourist places", Annals of Tourism Research, Vol.37 (4), pp. 1164-1180.

Robert A. Lambert, (2017), "Torrey Canyon: the wreck that changed our world. Talking Point Essay.", BBC Wildlife, Vol.35 (4), 30-34.

Rosser, G.; Morley, J.; Smith, G. (2015), "Modelling of Building Interiors with Mobile Phone Sensor Data", ISPRS International Journal of Geo-Information, Vol.4, 989-1012.

Rosser, J; Smith, G; Morley J. (2017), "Data-driven estimation of building interior plans", International Journal of Geographical Information Science: IJGIS.

Roy, S K, Devlin, J F and Sekhon, H, (2015), "The Impact of Fairness on Trustworthiness and Trust in Banking", Journal of Marketing Management, Vol.31(9), pp. 996-1017.

S. McCabe, (2017), "Social tourism and its contribution to sustainable tourism", Cuadernos economicos de ICE, Vol.93, 71-86.

Salehi, F; Zolkiewski, J; Perks, H; Bahreini, M, (2018), "Exploration of capability and role development in an emerging technology network", Journal of Business and Industrial Marketing, Vol.33 (7), pp. 931-944.

Sekhon, H.; Ennew, C.; Kharouf, H.; Devlin, J. (2014), "Trustworthiness and Trust: Influences and Implications", Journal of Marketing Management, Vol.30 (3-4), pp. 409-430.

Sharma, N.; Rickly, J.M. (2017), "Self-care for the researcher: Dark tourism in Varanasi, India", Journal of Teaching in Travel and Tourism, Vol.18 (1), pp. 41-57.

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Simoni, V.; McCabe, S. (2008), "From ethnographers to tourists and back again: On positioning issues in the anthropology of tourism", Civilisation, Vol.57(1-2), pp. 173-190.

Smith, A. (2002), "Three Scenarios for Applying Chaos Theory in Consumer Research", Journal of Marketing Management, Vol.18 (5/6), pp.517-531.

Smith, A.; Fitchett, J. (2002), "The first time I took acid I was in heaven: a consumer research enquiry into youth illicit drug consumption", Management Decision, Vol.40 (4), pp.372-382.

Smith, A.; Sparks, L. (2009), "Reward redemption behaviour in retail loyalty schemes", British Journal of Management, Vol.20 (2), pp. 204-218.

Smith, A.; Sparks, L. (2009), "It's nice to get a wee treat if you've had a bad week: consumer motivations in retail loyalty scheme points redemption", Journal of Business Research, Vol.62(5), pp. 542-547.

Smith, A.; Sparks, L. (2004), "All About Eve", Journal of Marketing Management, Vol.20 (3/4), pp.363-385.

Smith, A.; Sparks, L. (2003), "Retail Loyalty Schemes: Results from a Consumer Diary Study", Journal of Retailing and Consumer Services, Vol.10(2003), pp.109-119.

Smith, A.; Sparks, L. (2001), "Planning for small-scale Retailing: Evidence from Scotland", Planning Theory and Practice, Vol.2, pp.227-292.

Smith, A.; Sparks, L. (2000), "Understanding the role and function of the independent small shop: the situation in Scotland", International Review of Retail, Distribution and Consumer Research, Vol.10,2, pp.205-226.

Smith, A.; Sparks, L. (2000), "The Independent Small Shop in Scotland: A Discussion of Roles and Problems", Scottish Geographical Journal, Vol.116, pp.41-58.

Smith, A.; Sparks, L.; Hart, S.; Tzokas, N. (2004), "Retails Loyalty Scheme Construction and Delivery: Exploring the Employee Dimension", International Journal of Retail and Distribution Management, Vol.32 (4/5), pp.190-204.

Smith, A.; Young, J.A.; Gibson, J. (1999), "How Now, Mad-cow? Consumer Confidence and Source Credibility During the 1998 BSE Scare", European Journal of Marketing, Vol.33 (11,12), pp.1107-1122.

Smith, A.; Young, J.A.; Gibson, J. (1997), "Consumer Information and BSE: Credibility and Edibility", Risk, Decision and Policy, Vol.2, pp.41-51.

Smith, A.; Young, J.A.; Muir, J.F. (2001), "Pricing under uncertainty: the volatile case of Scottish Fish Auctions", International Quarterly Journal of Marketing, Vol.1 (2/3/4), pp.263-280.

Smith, A.; Young, J.A.; Muir, J.F. (1997), "The Use and Under-use of Multiple Correspondence Analysis: Revelations from Beyond the Plot", Journal of Targeting, Measurement and Analysis for Marketing, Vol.5, pp.265-279.

Smith, G.; Brian, C.; Ashman, H. (2012), "Evaluating implicit judgements from image search clickthrough data", Journal of the American Society for Information Science and Technology, Vol.63(12), 2451-2462.

Songailiene, E.; Winklhofer, H.; McKechnie, S. (2011), "A Conceptualisation of Supplier-Perceived Value", European Journal of Marketing, Vol.45(3), pp.383-418.

Songailiene, E.; Winklhofer, H.; McKechnie, S. (2011), "A Conceptualisation of Supplier-Perceived Value", European Journal of Marketing, Vol.45(3), pp.383-418.

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Syson, F.; Perks, H. (2004), "New Service Development: a Network Perspective", Journal of Services Marketing", Journal of Services Marketing, Vol.18 (3), pp. 255-266.

Taillard, M.; Peters, L.; Pels, J.; Mele, C. (2016), "The role of shared intentions in the emergence of service ecosystems?", Journal of Business Research, Vol.69 (8), 2972-2980.

Temerak, M.S.; Winklhofer, H.; Hibbert, S.A. (2018), "Facilitating customer adherence to complex services through multi-interface interactions: the casse of a weight loss service", Journal of Business Research, Vol.88, pp. 265-276.

Toth, Z.; Henneberg, S.; Naude, P. (2016), "Addressing the 'Qualitative' in fuzzy set Qualitative Comparative Analysis: The Generic Membership Evaluation Template", Industrial Marketing Management, Vol.63, pp. 192-204.

Toth, Z.; Peters, L.D.; Pressey, A.D.; Johnston, W.J. (2018), "Tension in a Value Co-Creation Context: A Network Case Study Industrial Marketing Management", Industrial Marketing Management, Vol.70, 34-45, forthcoming 2018.

Toth, Z.; Thiesbrummel, C.; Henneberg, S.; Naude, P. (2015), "Understanding Configurations of Relational Attractiveness of the Customer Firm Using Fuzzy Set QCA", Journal of Business Research, Vol.68 (3), pp. 723-734, DOI: 10.1016/j/jbusres.2014.07.010.

Tynan, C. (1999), "Metaphor, Marketing and Marriage", Irish Marketing Review, Vol.12, 1, pp.17-26.

Tynan, C. (1997), "A Review of the Marriage Analogy in Relationship Marketing", Journal of Marketing Management, Vol.13, 7, pp.695-703.

Tynan, C.; Pereira Heath, M. T.; Ennew, C.; Wang, F.; Sun, L. (2010), "Self-gift giving in China and the UK: Collectivist versus individualist orientations", Journal of Marketing Management, Vol.26 (11/12), pp. 1112-1128, DOI: 10.1080/0267257X.2010.508981.

Tynan, C.; Pereira Heath, M. T.; Ennew, C.; Wang, F.; Sun, L. (2010), "Self-gift giving in China and the UK: Collectivist versus individualist orientations", Journal of Marketing Management, Vol.26 (11/12), pp. 1112-1128, DOI: 10.1080/0267257X.2010.508981.

Tynan, C.; McKechnie, S. (2009), "Experience Marketing: a review and reassessment", Journal of Marketing Management, Vol.25(5/6), pp. 501-517.

Tynan, C.; McKechnie, S. (2009), "Experience Marketing: a review and reassessment", Journal of Marketing Management, Vol.25(5/6), pp. 501-517.

Tynan, C.; McKechnie, S. (2009), "Hedonic Meaning through Christmas Consumption: A Review and Model", Journal of Customer Behaviour, Vol.8(3), pp. 237-255.

Tynan, C.; McKechnie, S.; Chhuon, C. (2010), "Co-creating Value for Luxury Brands", Journal of Business Research, Vol.63(11), pp.1156-1263, 10.1016/j.jbusres.2009.10.012.

Tynan, C.; McKechnie, S.; Chhuon, C. (2010), "Co-creating Value for Luxury Brands", Journal of Business Research, Vol.63(11), pp.1156-1263, 10.1016/j.jbusres.2009.10.012.

Tynan, C.; McKechnie, S.; Hartley, S. (2014), "Interpreting value in the customer service experience using customer dominant logic", Journal of Marketing Management, Vol.30 (9-10), pp. 1058-1081, DOI:10.1080/0267257X.2014.934269.

Vahideh, A.; Yeoh, K.K.; Khong, K-W.; McCabe, S. (2018), "Understanding Motivations of undertaking CSR Initiatives by Independent Hotels in Malaysia: A Holistic Approach.", International Journal of Contemporary Hospitality Management, forthcoming 2018.

Vidon, E.S.; Rickly, J.R.; Knudsen, D.C. (2018), "Wilderness state of mind: Expanding authenticity", Annals of Tourism Research, Vol.73, 62-70.

Vidon, E; Rickly, J. (2018), "Alienation and anxiety in tourism motivation", Annals of Tourism Research, Vol.69, pp. 65-75.

Vieira, A.; Winklhofer, H.; Ennew, C. (2014), "The effects of relationship marketing on share of business - a synthesis and comparison of models", Journal of Business-to-Business Marketing, forthcoming 2014.

Vieira, A.; Winklhofer, H.; Ennew, C. (2008), "Relationship Quality: A literature review and research agenda", Journal of Customer Behaviour, Vol.7(4), pp. 269-291.

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Winklhofer, H.; Diamantopoulos, A. (2003), "A Model of Export Sales Forecasting Behaviour and Performance: Development and Testing", International Journal of Forecasting, Vol.19 (2), pp.271-286.

Winklhofer, H.; Diamantopoulos, A. (2002), "A Comparison of Export Sales Forecasting Practices Among UK Firms", Industrial Marketing Management, Vol.31 (6), pp.479-490.

Winklhofer, H.; Diamantopoulos, A. (2002), "Managerial Evaluation of Sales Forecasting Effectiveness: A MIMIC Modelling Approach", International Journal of Research in Marketing, Vol.19 (2), pp.151-166.

Winklhofer, H.; Diamantopoulos, A. (1997), "Organisational Aspects of Export Sales Forecasting: An Empirical Investigation", Journal of Strategic Marketing, Vol.5 (3), pp.167-185.

Winklhofer, H.; Diamantopoulos, A. (1996), "First Insights into Export Sales Forecasting Practice: A Qualitative Study", International Marketing Review, Vol.13, 4, pp.52-81.

Winklhofer, H.; Diamantopoulos, A.; Witt, S.F. (1996), "Forecasting Practice: A Review of the Empirical Literature and an Agenda for Future Research", International Journal of Forecasting, Vol.12 (2), pp.193-221.

Winklhofer, H.; Houghton, K.; Chesney, T. (2006), "An Investigation into the Factors that Determine Website Sophistication in UK SMA Exporters", Advances in International Marketing, Vol.17, pp. 1-31.

Winklhofer, H.; Palmer, R.; Brodie, R. (2007), "Researching the Service Dominant Logic - Normative Perspective Versus Practice", Australasian Marketing Journal, Vol.15 (1), pp. 79-86.

Winklhofer, H.; Pressey, A.; Tzokas, N. (2006), "A Cultural Perspective of Relationship Orientation: Using Organisational Culture to Support a Supply Relationship Orientation", Journal of Marketing Management, Vol.22 (1-2), pp. 169-194.

Woodall, T.; Rosborough, J; Harvey J. (2017), "Proposal, project, practice, Pause: Developing a framework for evaluating smart domestic product engagement", Academy of Marketing Science Review, forthcoming 2017.

Worthington, S.; Devlin, J. (2013), "Fairness and Financial Services in Australia and the United Kingdom", International Journal of Bank Marketing, Vol.31 (4), pp. 289-304.

Young, J.A.; Smith, A.; Muir, J.F. (1996), "Re-presenting the Individual Fisherman: An Attitudinal Perspective on One PO's Membership", Marine Policy, Vol.20, pp.157-169.

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Zolkiewski, J., Story, V., Burton, J., Chan, P., Gomes, A., Hunter-Jones, P., O?Malley, L., Peters, L., Raddats, C., and Robinson, W. (2016), "Strategic B2B customer experience management: the importance of outcomes-based measures", Journal of Services Marketing, Vol.31 (2), 172-184.

Books

Andrew Corcoran, (2020), Digital Marketing- an Integrated and Practical Approach, (1), Oxford University Press, forthcoming 2020.

Andrew Corcoran, (2011), Academic Enterprise - a Field Guide, (1), The Blueberry Press.

Hannam, K.; Mostafanezhad, M.; Rickly, J. (2016), ed Event Mobilities: Politics of Place and Performance, Routledge.

Lambert, R. (2001), Contested Mountains: Nature, Development and Environment in the Cairngorms Region of Scotland, 1880-1980, Cambridge, White Horse Press, With a foreword by Magnus Magnusson KBE..

Lambert, R. (1998), ed Species History in Scotland - Introductions and Extinctions Since the Ice Age, Edinburgh, Scottish Cultural Press, With an accompanying Introduction, pp. 1-3.

Lambert, R.; Rotherham, I.D. (2011), ed Invasive and Introduced Plants and Animals: human perceptions, attitudes and approaches to management, Earthscan Publishing, London.

Lambert, R.; Smout, T. (1999), ed Rothiemurchus: Nature and People on a Highland Estate 1500 - 2000, Edinburgh, Scottish Cultural Press, With an accompanying Introduction, p. ix.

McCabe, S. (2014), The Handbook of Tourism Marketing, Routledge, London.

McCabe, S. (2009), Marketing Communications in Tourism and Hospitality: Concepts, Strategies and Cases., London. Taylor and Francis..

McCabe, S.; Minnaert, L.; Diekmann, A. (2011), ed Social Tourism in Europe: theory and practice, Bristol. Channel View.

Molesworth, M.; Scullion, R.; Nixon, E. (2011), The Marketization of Higher Education and the Student as Consumer, London: Routledge, Edited Collection.

Rickly, J.; Hannam, K.; Mostafanezhad, M. (2016), ed Tourism and Leisure Mobilities: Politics, Work and Play, Routledge.

Rickly, J.M., Vidon, E.S. (2018), ed Authenticity & Tourism: Materialities, Perceptions, Experiences, Emerald, forthcoming 2018.

Rickly-Boyd, J.; Knudsen, D.; Braverman, L.; Metro-Roland, M. (2014), Tourism, Performance and Place: A Geographic Perspective, Ashgate Publishing Ltd.

Rotherham, I.D.; Lambert, R. (2013), ed Invasive and introduced plants and animals: human perceptions, attitudes and approaches to management, London, Routledge, London.

Chapters in Books

Abosag, I.; Yen, D.; Tynan, C. (2015), "The Dark Side of Business Relationships", in Nguyen, B, Simkin, L, and Canhoto, A (ed) The Dark Side of CRM: Customers, Relationships and Management, pp. 150-173, London, Abingdon, Oxon.

Ashman, H., Brailsford, T., Burnett, G.E., Goulding, J., Moore, A., Stewart, C., Truran, M.,, (2012), "HCI and the Web In A. Sears & J.A. Jacko (Eds.)", in The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications, (3rd Edition).

Bosangit, C.; McCabe, S.; Hibbert, S. (2009), "What is told in travel blogs? Exploring travel blogs for consumer narrative analysis", in Hopken, W.; Gretzel, U.; Law, R. (ed) Information and Communication Technologies in Tourism 2009: Proceedings of the International Conference in Amsterdam, The Netherlands, pp. 61-72, Wien, Springer-Verlag.

Brewster, B.; Kemp, B.; Galehbakhtiari, S.; Akhgar, B. (2015), "Attack Motivations and Implications for Big Data and National Security", in Applications of Big Data for National Security, (1), pp. 108-127.

Cluley, R. (2010), "Critical Theory", in Tadajewski, M, MacLaran, P, Parsons, E and Parket, M (ed) Key Concepts in Critical Management Studies, pp. 92-96, London: Sage.

Coogan, T.; Cluley, R. (2015), "Servicescapes, People, Brands, and Marketing Management Looking to the Future of Consumer Disability Research Through Disability Studies", in Bolt, D. and Penketh, C (ed) Disability, Avoidance and the Academy, Routledge.

Coogan, T; Cluley, R, (2015), "\"Servicescapes, People, Brands, and Marketing Management Looking to the Future of Consumer Disability Research Through Disability Studies\"", in UK, Routledge.

D. McAuley, H. Rahemtulla, J. Goulding, C. Souch,, (2011), "The Open Data Revolution and Data Literacy in Higher Education", in Blue Skies: New thinking about the future of, Pearson.

Devlin, J. (2001), "Adding Value to Service Offerings: The Case of Financial Services", in Michael J. Baker (ed) Marketing: Critical Perspectives on Business and Management (Five volume set), London, Routledge.

Devlin, J.; McKechnie, S. (2009), "Consumer Perceptions of Brand Architecture in Fiancial services", in Dall'Olmo Riley (ed) Brand Management, (3 Part A), Sage Publications Pvt Ltd.

Diamantopoulos, A.; Winklhofer, H. (1997), "Determinants of Export Sales Forecast Performance: Some Preliminary Evidence from UK Exporters", in Europe in the Global Competition Problems-Markets-Strategies, Gabler, (U.A.), pp.299-322.

Diamantopoulos, A.; Winklhofer, H. (1996), "Differences in the Export Profiles Among Users of Export Marketing Research: Evidence from two European Countries", in Europe's Challenges, (3), pp.395-411.

Ennew, C.T.; McKechnie, S.A. (1998), "Consumer Buying Behaviour in Financial Services", in M Gabbot, G Hogg (ed) Consumer Behaviour and Services, pp.185-207, London, John Wiley.

Fotopoulos, C.; Maglaras, G.; Pagiaslis, A. (2011), "Consumer Motivations & Congnitive Structures behind Quality Food Purchasing", in Baourakis, G, Mattas, K, Zopounidis, C and Dijk, G (ed) A resilient European food industry & food chain in a challenging world, (1), pp. 124-166, Nova Science Publishers, Inc.

Greer, C.; Donnelly, S.; Rickly, J, (2008), "Landscape perspective for tourism studies", in Knudsen. D, Metro-Roland, M Soper, A, Greer, C (ed) Landscape, Tourism and Meaning, pp. 9-18, Aldershot.

Harvey, J,; Smith. A. (2018), "Technology as a driver of the sharing economony", in The Sharing Economy: Possibilities, challenges, and the way forward, forthcoming 2018.

Hibbert, S. (2013), "Charity Communications: Shaping Donor Perceptions and Giving", in Routledge Companion to Philanthropy, forthcoming 2013.

Hibbert, S.; Piacentini, M.; Hogg, M. (2015), "Care Leavers Experiences of Assuming Consumer Roles During the Transition to Adulthood", in Consumer Vulnerability: Conditions, Contexts and Characteristics.

Hibbert, S.; Smith, A. (2001), "Consumer Behaviour", in Malcolm Warner (ed) International Encyclopaedia of Business and Management, pp.1034-1044, London, Thompson Learning.

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Knudsen, D.; Metro-roland, M.; Rickly-Boyd, J, (2012), "Landscape studies and tourism research", in Howard, P, Thompson I, Waterton, E (ed) The routledge companion to landscape studies, pp. 306-313, Routledge.

Knudsen, D.; Rickly-Boyd, J; Metro-roland, M. (2011), "Landscape Perspectives on Tourism Geographies", in Wilson, J (ed) New Perspectives in Tourism Geographies, pp. 175-182, Routledge.

Lambert R.A. (2012), "Therapy of the Green Leaf: the development of forest and woodland recreation in twentieth century Britain", in Working and Walking in the Footsteps of Ghosts: Wooded Landscapes, (1), 103-117, Wildtrack Publishing.

Lambert, R. (2013), "Monuments to Extinction: a chronicle at one personal and historical", in C, Aldhous (ed) Ghosts of Gone Birds: resurrecting lost species through art, (10), Bloomsbury Press.

Lambert, R. (2011), "Strangers in a Familiar Land: the return of the native (aliens) and the (re)wilding of Britain's skies, 1850-2010.", in Lambert, R.A. & Rotherham, I.D (ed) Invasive and Introduced Plants and Animals. Earthscan Publishing, London, pp.pp 169-183.

Lambert, R. (2003), "Leisure and Recreation", in Cooke, A.; Donnachie, I.; Macsween, A.; Whatley, C. (ed) Modern Scottish History 1707 to Present, Volume 2: The Modernisation of Scotland, 1850 to the Present, pp. 257-276, East Linton, Tuckwell Press, Chapter 25. Revised and updated for second edition, 2003.

Lambert, R. (2000), "In Praise of Mountins and the Freedom to Roam: Some Mountineering Songs and Verse from the Cairngorms, 1850-1960", in Cowan, E. (ed) The Ballad in Scottish History, pp. 161-177, East Linton, Tuckwell Press, Chapter 9.

Lambert, R. (1999), "In Search of Nature, Sport and Wilderness: The Visitor to Rothiemurchus 1770-2000", in Smout, T.; Lambert, R. (ed) Rothiemurchus: Nature and People on a Highland Estate, pp. 32-59, Edinburgh, Scottish Cultural Press, Chapter 5.

Lambert, R. (1998), "From Exploitation to Extinction, to Environmental Icon: Our Images of the Great Auk", in Lambert, R. (ed) Species History in Scotland - Introductions and Extinctions Since the Ice Age, pp. 20-37, Edinburgh, Scottish Cultural Press, Chapter 3.

Lambert, R.; Rotherham, I.D. (2011), "Balancing Species History, Human Culture and Scientific Insight: Introduction and Overview", in Lambert, R.A. & Rotherham, I.D (ed) Invasive and Introduced Plants and Animals. Earthscan Publishing, London, pp.pp 3-18.

Lambert, R.; Rotherham, I.D. (2011), "Good science, Good History and Pragmatism: managing the way ahead", in Lambert, R.A. & Rotherham, I.D (ed) Invasive and Introduced Plants and Animals. Earthscan Publishing, London, pp. 355-366.

Lambert, R.A, (2014), "The Grey Seal in Britain: a twentieth century history of a nature conservation success", in S Johnson (ed) Animals: Themes in Environmental History 4, pp. 131-155, White Horse Press.

Lambert, R.A. (2016), "Destination Nature: wildlife and the rise of domestic ecotourism in Britain, 1880-2015", in Convery I, Davis P (ed) Changing Perceptions of Nature, (Heritage Matters 18), 235-243, The Boydell Press, Heritage Matters.

Lambert, R.A. (2016), "Wild Britannia: environmental history, wildlife television and new publics in Britain", in Coates, P, Moon, D and Warde P (ed) Local Places, Global Processes: histories of environmental change in Britain and beyond, 118-124, Windgather Press/Oxbow Books.

Lambert, R.A. (2016), "Autumn Migration", in Autumn: an anthology for the changing seasons, (Seasons Book 3), 130-133, Elliott and Thompson.

Lambert, R.A. (2016), "The Winter Fens", in Winter: an anthology for the changing seasons, (Seasons Book 4), 157-160, Elliott and Thompson.

Lambert, R.A. (2015), "Environmental History and Conservation Conflicts", in Stephen M. Redpath et al. (ed) Conflicts in Conservation: navigating towards solutions, (Ecological Reviews), pp. 49-63, Cambridge, Cambridge University Press.

Lambert, R.A; Sands, T. (2016), "Our vanishing natural heritage and the Wildlife Trusts: a century of influence and local action for nature and people", in Convery I, & David P (ed) Changing Perceptions of Nature, (Heritage Matters 18), 203-212, The Boydell Press, Heritage Matters book series.

Long, P.; McCabe, S.; Scullion, M. (2007), "Tourism and the Inclusive Society", in Casado-Diaz, M.; Everett, S.; Wilson, J. (ed) Social and Cultural Change: Making space(s) for tourism and leisure, 45-66, Brighton, Leisure Studies Association.

Martin, E.; McCabe, S. (2008), "Embedding Employability in Postgraduate Hospitality and Tourism courses through work placement", in Grave, S.; Maher, A (ed) Developing Graduate Employability: Case studies in hospitality, leisure, sport and tourism, pp. 98-116, Threshold Press.

McCabe, S. (2015), "Are We All Post-Tourists Now? Tourist Categories, Identities and Post-Modernity", in Challenges in Tourism research, pp. 18-26, Bristol Channel View.

McCabe, S. (2014), "Introduction", in McCabe, S (ed) The Handbook of Tourism Marketing, Routledge.

McCabe, S. (2013), "The Tourist.", in Adey, P., Bissell, D., Hannam, K., Merriman, P. and Sheller, M. (ed) The Handbook of Mobilities., London. Routledge..

McCabe, S. (2013), "Social Tourism", in Cater, C., and Garrod, B (ed) The Encyclopaedia of Sustainable Tourism., London. Routledge..

McCabe, S. (2009), "Who is a tourist? Conceptual and theoretical developments", in Tribe, J. (ed) Philosophical Issues in Tourism: Truth, Beauty and Virtue, pp. 25-42, Bristol, Channel View.

McCabe, S. (2007), "The Beauty of the Form: Ethnomethodology and Tourism Studies", in Ateljevic, I.; Morgan, N.; Pritchard, A.; Morgan, N. (ed) The Critical Turn in Tourism Studies: Innovative Research Methodologies, pp. 227-243.

McCabe, S. (2006), "The Making of Community Identity Through the Historic Sporting Event: The Case of Ashbourne Royal Shrovetide Football", in Picard, D.; Robinson, M. (ed) Festivals, Tourism and Social Change: Remaking Worlds, pp. 99-118, Clevedon, Channel View Publications.

McCabe, S. (2002), "The Tourist Experience and Everyday Life", in Dann, G.M.S. (ed) The Tourist as a Metaphor of the Social World, PP. 61-76, Wallington, CAB International.

McCabe, S. (2001), "Day Visitor's Constructions of Heritage Landscapes as Accounts for Tourist/Leisure Behaviour", in Cotter, M.M.; Boyd, W.E.; Gardiner, J.E. (ed) Heritage Landscapes: Understanding Place and Communities, pp. 431-442, Lismore, NSW, Southern Cross University Press.

McCabe, S. (2000), "The Problem of Motivation in Understanding the Demand for Leisure Day Visits to the Peak National Park in the UK", in Woodside, A.G.; Crouch, G.I.; Mazanec, T.A.; Oppermann, M.; Sakai, M.Y. (ed) Consumer Psychology of Tourism, Hospitality and Leisure, Wallington, CAB International.

McCabe, S.; Crouch, D. (2003), "Culture, Consumption and Eco-tourism Policies", in Fennell, D.; Dowling, R. (ed) Eco-tourism Policy and Planning, pp. 77-98, Wallingford, Oxon, CAB International.

McCabe, S.; Foster, C. (2014), "Marketing Communications in tourism: a review and assessment of future research", in McCabe, S (ed) The Handbook of Tourism Marketing., Routledge.

McCabe, S.; Li, C.; Foster, C.; Nanda, B. (2014), "Tourism marketing goes mobile: Smartphones and the consequences for tourist experiences", in The Handbook of Tourism Marketing.

McCabe, S.; Marson, D. (2006), "The Consumption of Tourism Space: Place, Modernity and Meaning", in Burns, P.; Novelli, M. (ed) Advances in Tourism Research: Tourism and Social Identities, Global Frameworks and Local Realities, pp. 91-110, Elsevier.

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McKechnie, S. (2013), "British Airways tell Britons 'Don't Fly'", in Bradley N and J Blythe (ed) Demarketing, Routledge, forthcoming 2013.

McKechnie, S. (1997), "Consumer Buying Behaviour in Financial Services: An Overview", in Financial Services Marketing: A Reader, pp.64-77.

Melis, G.; McCabe, S.; Del Chiappa, G. (2014), "Conceptualizing the Value Co-Creation Challenge for Tourist Destinations: A Supply Side Perspective", in Kozak, M., Correia, A and Fyall, A (ed) Advances in Tourism Marketing, Emerald Group Publishing Limited, forthcoming 2014.

Micheli, P.; Perks, H. (2015), "Strategically embedding design in the firm", in Swann S., Luchs M. and Griffin A (ed) Design & Design Thinking: Essentials in the PDMA's New Product Development Series, Wiley, forthcoming 2015.

Molesworth, M.; Nixon, E. (2009), "Frustrated Aspirations: Discovering the Limits of a Virtual Learning Environment", in Bamber, V, Saunders, M and Knight, P (ed) Enhancing Learning, Teaching, Assessment and Curriculum in Higher Education: theory, cases, practices, pp. 164-171, Maidenhead, England: Society for Research into Higher Education & Open University Press.

Nixon, E.; Scullion, R.; Molesworth, M. (2011), "How choice in higher education can create conservative learners", in Molesworth, M, Scullion R, Nixon, E (ed) The Marketization of Higher Education and the Student as Consumer, pp. 196-208, london: Routledge.

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O'Malley, L.; Tynan, C. (2008), "Relationship Marketing", in M J Baker (ed) The Marketing Book, 6th Edition, (6th), pp.33-54, Oxford, UK, Butterworth Heinemann.

O'Malley, L.; Tynan, C. (2005), "Concept, Metaphor or Reality: The Prognosis for Relationship Marketing in Consumer Markets", in Egan, J.; Harker, M. (ed) Relationship Marketing, Volume 3: Paradigm or Perspective - The Future of Relationship Marketing, pp. 212-229, Sage: London.

Perks, H. (2011), "Service Innovation Management", in Sheth J. & Malhotra N (ed) Wiley International Encyclopaedia of Marketing.

Perks, H.; Wong, V. (2008), "Research in International New Product Development: Current Understanding and Future Imperatives", in Paliwoda S. & Ryans J. (ed) International Library of Critical Writings in Business and management Series: International Marketing: Modern and Classic Papers, Edward Elgar Publishing Limited.

Peters, L. (2012), "The Role of the Knowledgeable Customer in Business Network Learning, Value Creation, and Innovation", in Review of Marketing Research, (9), Special Issue on: Toward a Better Understanding of the Role of Value in Markets and Marketing,.

Peters, L. (1998), "The Internet", in Exploring Direct Marketing, Thompson International Publishing.

Peters, Linda D. (2018), "Resource Integration: Concepts and Processes", in Sage Handbook on Service Dominant Logic, Sage, forthcoming 2018.

Peters, Linda D. (2018), "Resource Integration Processes: The Dialectic of Presence and Absence", in Sage Handbook on Service Dominant Logic, Sage, forthcoming 2018.

Rickly, J.; Knudsen, D. (2016), "Sign, tourism", in Jafari, J. and H.Xiao (ed) Encyclopedia of Tourism., Springer.

Rickly, J.; McCabe, S. (2017), "Authenticity for Tourism Design and Experience", in Fesenmaier, D and Xiang, Z (ed) Design science and Tourism Places, 55-68, Springer, forthcoming 2017.

Rickly, J.; Mostafanezhad, M. (2016), "What is a dirtbag? Challenging tourist and leisure typologies", in Rickly, J.; Hannam, K.; Mostafanezhad, M. (ed) Tourism and Leisure Mobilities: Politics, Work, and Play.

Rickly, J.M. (2018), "Rock climbing and the 'good life': Cultivating an ethics of lifesytle mobilities", in Moral Natures, forthcoming 2018.

Rickly-Boyd, J, (2016), "Ritual", in Jafari, J and Xiao, H (ed) Encyclopedia of Tourism, forthcoming 2016.

Rickly-Boyd, J, (2014), "Dirtbags: Mobility, community and rock climbing as performative of identity", in Duncan, T, Cohen, S and Thulemark, M (ed) Lifestyle Mobilities and Corporealities, pp. 51-64, Ashgate Publishing Ltd.

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KEY:
External Internal (P)rovisional

April 2018
Leveraging Original Research: Developing and Integrating Simulations into the Classroom.
Date: 25/04/2018  Time: 12.00-14.00  Venue: A26, Bus. Sch. South
Speaker: Professor Tucker Marion, Northeastern University, United States
Hosting Group: Marketing
Service (Robots) Utopia or Dystopia? Examining the Ethical and Social Implications of Robotics
Date: 19/04/2018  Time: 14.00-15.30  Venue: A34, Business School North
Speaker: Professor Thorsten Gruber, Loughborough University
Hosting Group: Marketing
January 2018
Archetypes of service innovation: Implications for value co-creation
Date: 17/01/2018  Time: 11.00  Venue: A34, Business School North
Speaker: Christian Kowalkowski
Hosting Group: Marketing
April 2017
A Multi-Perspective Configuration Analysis for Drivers of Service Infusion
Date: 06/04/2017  Time: 10:00  Venue: B81, Bus. Sch. North
Speaker:  Prof. Stephan C. Henneberg, School of Business and Management, Queen Mary University of London
Hosting Group: Marketing
December 2015
Necessary Condition Analysis
Date: 02/12/2015  Time: 15:00  Venue: B81, Bus. Sch. North
Speaker: Professor Jan Dul, Rotterdam School pf Managment, Erasmus University
Hosting Group: Marketing
November 2014
Public Relations and Promotional Culture
Date: 19/11/2014  Time: 14:00  Venue: C1, Bus. Sch. South
Speaker: Dr Anne Cronin, Lancaster University
Hosting Group: Marketing
Enhancing marketing unpredictability and performace through planning and improvisation: A cross-cultural study
Date: 05/11/2014  Time: 14:00  Venue: C76 Bus. Sch. North
Speaker: Dr Katya Nemkova, Nottingham University Business School
Hosting Group: Marketing
March 2014
Summative vs. emergent resource integration and value co-creation in service-ecosystems
Date: 19/03/2014  Time: 14:00  Venue: A34 Edu. Bldg
Speaker: Dr Linda Peters, NUBS
Hosting Group: Marketing
Virtual Worlds: The New Marketing Landscape?
Date: 05/03/2014  Time: 14:00  Venue: C76 Bus. Sch. North
Speaker: Dr Andrew Pressey, University of Birmingham
Hosting Group: Marketing
February 2014
Living the Brand: Academic Labour in the Promotional Economy
Date: 19/02/2014  Time: 14:00  Venue: C76 Bus. Sch. North
Speaker: Dr Rajani Naido, University of Bath
Hosting Group: Marketing
November 2013
How consumers assemble romantic experiences of nature or how we got a story about a bunch of students into the Journal of Consumer Research
Date: 20/11/2013  Time: 14:00  Venue: C1, Bus. Sch. South
Speaker: Professor Avi Shankar, University of Bath
Hosting Group: Marketing
Transformative Service Research - The Next "Big Thing" in Service Research?
Date: 06/11/2013  Time: 14:00  Venue: C1, Bus. Sch. South
Speaker: Professor Thorsten Gruber, Loughborough University
Hosting Group: Marketing
October 2013
The Art of Business Models
Date: 23/10/2013  Time: 14:00  Venue: C76 Bus. Sch. North
Speaker: Dr Katy Mason, Lancaster University
Hosting Group: Marketing
The Hidden Work of Coping: Gender and the Micro-politics of Household Consumption in Times of Austerity
Date: 09/10/2013  Time: 14:00  Venue: C76 Bus. Sch. North
Speaker: Liz Parsons, University of Liverpool, Benedetta Cappellini, Royal Holloway, University of London and Alessandra Manilli, University of Florence
Hosting Group: Marketing
March 2013
Beyond narcissism: indifference and pollution as features of contemporary consumption
Date: 13/03/2013  Time: 14:00  Venue: C76 Bus. Sch. North
Speaker: Yiannis Gabriel and Elizabeth Nixon, University of Bath
Hosting Group: Marketing
February 2013
Analyzing the Impact of Culture on Average Time Spent on Social Networking Sites
Date: 06/02/2013  Time: 14:00  Venue: C76, Bus. Sch North
Speaker: Kalanit Efrat, Ruppin Academic Centre, Israel
Hosting Group: Marketing
March 2012
Critical Perspectives on Co-Creation of Value: A Multiple Cases Study Approach
Date: 09/03/2012  Time: 09:00  Venue: C76, Bus. Sch North
Speaker: Professor Bernard Cova (Professor of Marketing at Euromed Management, Marseilles)
Hosting Group: Marketing
December 2011
Film Marketing in the Digital Age: Revisiting Walter Benjamin's The Work of Art in the Age of Mechanical Reproduction
Date: 01/12/2011  Time: 10.00-12.30  Venue: C1, Bus. Sch. South
Speaker: Dr Finola Kerrigan (King's College London) http://www.kcl.ac.uk/sspp/departments/management/people/academic/kerrigan.aspx
Hosting Group: Marketing
June 2011
Marketing/Innovation Seminar (various titles)
Date: 10/06/2011  Time: 9.30-14.30  Venue: B18, Bus. Sch. Amenities
Speaker: Various Presenters
Hosting Group: Marketing
March 2011
Marketing in the Real World - No Sweat! Developing and Managing the Nivea Brand
Date: 29/03/2011  Time: 10.50-11.50  Venue: B52 Bus Sch. South
Speaker: Simon Edwards, Beiersdorf UK
Hosting Group: Marketing
Ethical Consumerism:
Debating Consumption Ethics.
Fostering Responsible Communities: A Community Social Marketing Approach to Sustainable Living.
Date: 29/03/2011  Time: 13.30-17.00  Venue: C2, Bus, Sch. South
Speaker: Dr Terry Newholm, Dr Caroline Moraes
Hosting Group: Marketing
GUEST LECTURE: Product Placement from Edouard Manet to 'The Morning'
Date: 07/03/2011  Time: 12.00-13.00  Venue: LT2, Exchange Building (JC)
Speaker: Graeme Atkinson, The Big Film Group
Hosting Group: Marketing
September 2010
The Impact of Soft Drink Brand Experience on Engagement Behaviours: A Real-Time Experience Tracking Approach
Date: 22/09/2010  Time: 9.30-10.30  Venue: A76, Bus. Sch
Speaker: Dr Emma McDonald (Cranfield School of Management)
Hosting Group: Marketing
Introduction to the Work of the Unviersity of Tampere and the Work of the Research and Education Centre Synergos
Date: 22/09/2010  Time: 10.30-11.00  Venue: A76, Bus. Sch
Speaker: Tima Rintamaki (University of Tampere)
Hosting Group: Marketing
Perspectives to the Co-Creation of Value - Participants Roles and Value Dimensions
Date: 22/09/2010  Time: 11.15-12.15  Venue: A76, Bus. Sch
Speaker: Timo Rintamaki (University of Tampere)
Hosting Group: Marketing
The dynamic, Co-Created Perspective of Value
Date: 22/09/2010  Time: 1.45-2.45  Venue: A76, Bus. Sch
Speaker: Shilpa Iyanna (Nottingham University Business School)
Hosting Group: Marketing
Customer Engagement: An Important Concept for Research About Service Relationships
Date: 22/09/2010  Time: 12.45-1.45  Venue: A76, Bus. Sch
Speaker: Professor Rod Brodie (University of Auckland)
Hosting Group: Marketing
March 2010
The International Jounral of Market Research: Re-Vitalising an Established Brand in the Journals Market
Date: 16/03/2010  Time: 12.00-13.30  Venue: C76 Bus. Sch. North
Speaker: Peter Mouncey (Editor of the Internaitonal Journal of Market research)
Hosting Group: Marketing
February 2010
Advergaming: A Marketer's 'Mortal Kombat'
Date: 02/02/2010  Time: 18.00-  Venue: A76, Bus. Sch
Speaker: Eamonn Barr (Project Director of Bigfuture Ltd)
Hosting Group: Marketing
November 2009
Value Co-Creation
Date: 20/11/2009  Time: 11.00 - 15.00  Venue: C1, Bus. Sch. South
Speaker: Hugh Wilson & Emma Macdonald, Linda Peters & Andrew Pressey, Amrul A.M. Any, Mohamed Sobhy, Sally McKechnie & Caroline Tynan, Shilpa Iyanna,
Hosting Group: Marketing
Consumer Culture And The Spiritual Vernacular
Date: 11/11/2009  Time: 12.00-14.00  Venue: B18, Bus. Sch. Amenities
Speaker: Professor Pauline MacLaren (Royal Holloway)
Hosting Group: Marketing
October 2009
Brands, authenticity and the practice of identity
Date: 13/10/2009  Time: 12.00-14.00  Venue: C76 Bus. Sch. North
Speaker: Professor Richard Elliot
Hosting Group: Marketing
September 2009
ESRC Seminar Series: Successful Radical Innovation: From Ideas To Market
Date: 28/09/2009  Time: 9.30-4.30  Venue: Senate Chamber, Trent Buuilding
Speaker: 
Hosting Group: Marketing
May 2009
The Academic/Practitioner Divide in Marketing Research: So What?
Date: 11/05/2009  Time: 12.00-13.30  Venue: C2, Bus, Sch. South
Speaker: Dr Paul Baines (Cranfield School of Management)
Hosting Group: Marketing
Defining and Measuring Radical Innovation
Date: 05/05/2009  Time: 9.00  Venue: East Midlands Conference Centre
Speaker: Professor John Bessant (Imperial College London).; Dr Vicky Story (Nottingham University Business School).; Dr Samir Dani (Loughborough University Business School).; Dr Kamal Birdi (University of Sheffield)
Hosting Group: Marketing
April 2009
Building Blocks for a International Research Institute
Date: 22/04/2009  Time: 1500-1700  Venue: A8, Bus. Sch. South
Speaker: Professor Peter Laaflang
Hosting Group: Marketing
Understanding the Marketing Department's Influence within the Firm
Date: 22/04/2009  Time: 1200-1400  Venue: A32 Edu. Bldg
Speaker: Professor Peter Leeflang
Hosting Group: Marketing
February 2009
Marketing Alchemy, Brand Narcissism and the Next Revolution in Value
Date: 10/02/2009  Time: 12:00-13.30hrs  Venue: cC49, Bus Sch. Dearing.
Speaker: Alan Mitchell
Hosting Group: Marketing
November 2008
Future cast in Consumer (Misbehaviour)
Date: 17/11/2008  Time: 12:00hrs  Venue: A71, Bus. Sch.
Speaker: Professor Luiz Moutinho
Hosting Group: Marketing
May 2008
Social Enterprise in Disguise? Towards Hybrid Organizational Forms of British Voluntary and
Charitable Organizations
Date: 15/05/2008  Time: 13.00  Venue: C76 Bus. Sch.
Speaker: Dr Celine Chew (Cardiff Business School (Marketing & Strategy), Cardiff University)
Hosting Group: Marketing
'Safe, Sensible, Social' or 'Its just about getting mullered' : discourses of young people's alcohol consumption
Date: 08/05/2008  Time: 12.00  Venue: C76 Bus. Sch.
Speaker: Isabelle Szmigin (University of Birmingham)
Hosting Group: Marketing
November 2007
NPD in the UK's competitive FMCG environment - the example of NUTZ
Date: 28/11/2007  Time: 10.00  Venue: C76 Bus. Sch.
Speaker: Katja Krebs (Business Leader of Tomorrow Award Winner 2005)
Hosting Group: Marketing
Testing a Theory of the Service Brand
Date: 02/11/2007  Time: 12.00  Venue: C76 Bus. Sch.
Speaker: Prof Roderick J. Brodie (University of Auckland Business School)
Hosting Group: Marketing
October 2007
The Power of Consumer Insight
Date: 04/10/2007  Time: 14.00 - 15.00  Venue: C1, Bus. Sch. South
Speaker: Dr Andrew Fearne (Dunnhumby Academy / University of Kent)
Hosting Group: Marketing
March 2007
Some Problems with Consumer Sovereignty, Choice and Identity
Date: 22/03/2007  Time: 12.30 - 14.30  Venue: C76 Bus. Sch.
Speaker: Mike Saren (Leicester University)
Hosting Group: Marketing
December 2006
The Emerging Middle Class In the PRC: Towards the Embourgeoisement of Post-Reform Economy & Society
Date: 06/12/2006  Time: 12.30  Venue: A25, New Bus. Sch.
Speaker: Darryn Mitussis
Hosting Group: Marketing
November 2006
Marketing Division Round Robin Seminar on Future Research Directions
Date: 15/11/2006  Time: 12.00  Venue: A24, Bus. Sch. South
Speaker: Marketing Division
Hosting Group: Marketing
October 2006
Research into the adoption and use of credit cards by urban-affluent consumers in China
Date: 11/10/2006  Time: 12.00 - 14.00  Venue: A24, Bus. Sch. South
Speaker: Professor Steve Worthington (Monash University, Australia)
Hosting Group: Marketing
June 2006
Resource Dynamics in the New Venture: A Network Marketing Perspective
Date: 26/06/2006  Time: 12.30-13.30  Venue: C76 Bus. Sch.
Speaker: Professor Nicole Coviello (University of Auckland)
Hosting Group: Marketing
February 2006
Advanced Demand and the Revenue Management of Services
Date: 15/02/2006  Time: 12.00  Venue: A7, New Bus. Sch.
Speaker: Dr Irene Ng (University of Exeter)
Hosting Group: Marketing
November 2005
A General Model for Integrated Marketing Communications
Date: 17/11/2005  Time: 12.00  Venue: B32, Edu. Bldg
Speaker: Prof Kalyan Raman (Loughborough Business School)
Hosting Group: Marketing
September 2005
From Goods- towards Service-Centered Marketing: Dangerous Dichotomy or an Emerging Dominant Logic?
Date: 29/09/2005  Time: 14.00-15.00  Venue: B2, New Bus. Sch.
Speaker: Professor Rod Brodie (University of Auckland)
Hosting Group: Marketing
June 2005
Factors Affecting Website Visit Duration: A Cross-Domain Analysis
Date: 10/06/2005  Time: 13.00  Venue: C76 Bus. Sch.
Speaker: Professor Peter Danaher (Department of Marketing, The University of Auckland)
Hosting Group: Marketing
March 2005
From Steam Engines to Sunny Delight: A Regeneration Hypermarket's Effect on Retail Structure and Diet and Health in a Deprived Area
Date: 16/03/2005  Time: 12.00 - 14.00  Venue: A7, New Bus. Sch.
Speaker: Professor Leigh Sparks (The University of Stirling)
Hosting Group: Marketing
September 2004
The New Dominant Logic for Marketing: Exploring the Role of Brand Meaning and Experience
Date: 07/09/2004  Time: 12.00  Venue: C76 Bus. Sch.
Speaker: Professor Rod Brodie (University of Auckland, New Zealand)
Hosting Group: Marketing
April 2004
The Contemporary Consumer and the Need for a New Marketing
Date: 28/04/2004  Time: 13.00-14.00  Venue: C76 Bus. Sch.
Speaker: Professor A Fuat Firat (Arizona State University)
Hosting Group: Marketing
March 2004
Fallacies and facts about positive and negative word of mouth
Date: 10/03/2004  Time: 13.00  Venue: B85, Edu. Bldg
Speaker: Professor Robert East (Kingston Business School)
Hosting Group: Marketing
January 2004
The Impact of Marketing Skills and Knowledge of Organisational Performance
Date: 28/01/2004  Time: 13.00  Venue: C76 Bus. Sch.
Speaker: Sally Dibb (Warwick)
Hosting Group: Marketing
December 2003
Network Analysis of Relationships among Marketing Research Firms and their Clients
Date: 03/12/2003  Time: 12.30  Venue: C76 Bus. Sch.
Speaker: Barbara Zuzel
Hosting Group: Marketing
November 2003
Forgiveness in Services
Date: 11/11/2003  Time: 13.30  Venue: C4, CTF
Speaker: Mark Gabbott (Monash University, Melbourne, Australia)
Hosting Group: Marketing
April 2003
Work in Progress Seminar
Date: 30/04/2003  Time: 14.00-15.00  Venue: A81 Edu. Bldg
Speaker: Heidi Winklhofer
Hosting Group: Marketing
March 2003
Work in Progress Seminar
Date: 18/03/2003  Time: 14.00-15.00  Venue: C76 Bus. Sch.
Speaker: Christine Ennew
Hosting Group: Marketing
New paradigms in strategic customer management and research in the sales activity
Date: 12/03/2003  Time: 12.00-13.30  Venue: B19 Edu. Bldg
Speaker: Nigel Piercy (Cranfield)
Hosting Group: Marketing
February 2003
Work in Progress Seminar
Date: 24/02/2003  Time: 15.00-16.00  Venue: B81, Bus. Sch.
Speaker: Caroline Tynan
Hosting Group: Marketing
Work in Progress Seminar
Date: 18/02/2003  Time: 14.00-15.00  Venue: C76 Bus. Sch.
Speaker: Sally McKechnie
Hosting Group: Marketing
Work in Progress Seminar
Date: 04/02/2003  Time: 15.00-16.00  Venue: C76 Bus. Sch.
Speaker: Darryn Mitussis
Hosting Group: Marketing
December 2002
All About Eve?: Loyalty Cards as Consumer Surveillance
Date: 02/12/2002  Time: 12.00-13.30  Venue: A76, Bus. Sch
Speaker: Andrew Smith
Hosting Group: Marketing
November 2002
Prospects for Consumer Behaviour in a Culture of Boredom and Apathy
Date: 21/11/2002  Time: 9.30-11am  Venue: B19 Edu. Bldg
Speaker: James Fitchett
Hosting Group: Marketing
 

 

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