Nottingham University Business School
  • Print

Josephine Go Jefferies

BA (Hons) English (Exeter) MA Criticism & Theory (Exeter) MBA Corporate Social Responsibility (Nottingham) M Res Business & Management (Nottingham)

Room: B34 (South Building)
Tel: +44 (0) 115 8466378

Current Status: Completed
Year of Registration: 2012
Expected Completion Date: /09/2015

Primary Funding Source:

Research Topic:
Patient experience of telehealth for the self management of chronic disease: applying a value co-creation framework

Research Details:
I am researching patient experiences of telehealth services for the self-management of long-term conditions (LTC). In my study, telehealth services refer to a programme of remote care with varying degrees of interpersonal contact from visits to a patient's home, to home care with telephone contact, and home care with specialist telehealth equipment. Telehealth equipment is used to monitor patients remotely (Bowles et al. 2009; Lee et al. 2005) by combining regular snapshots of a patient's condition (e.g. using vital signs, blood chemistry, or other symptoms as indicators) captured outside of the clinical setting. Depending on the patient's ability, telehealth can devolve much of the burden of care onto the patient or their family/carer, thereby freeing clinical teams to focus on acute case management. Successful adoption of telehealth by patients could create significant savings as 70% of NHS budgets is spent on caring for the 15 million patients with LTC (Cruickshank et al. 2010).

I consider patient use of telehealth as a facilitator of self-management from the perspective of value co-creation. The value co-creation framework was developed in consumer behaviour and service marketing literatures.

My study has been accepted to the UK Primary Care Research Network Portfolio.

CurrentTeaching: Marketing & Society

My study has been accepted to the UK Primary Care Research Network Portfolio.

Research Supervisor/s: Sally Hibbert and Simon Bishop

Division: Marketing

Return to list of Research Students


Nottingham University Business School

Jubilee Campus

telephone: +44 (0) 115 846 6602
fax: +44 (0) 115 846 6667