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Registering your new device

Before connecting a new device to the university network, you must register it first with Digital and Technology Services. This will ensure the device functions correctly and is managed to university standards. Software and security settings will also be applied to keep your information and device safe.

 
Follow these steps to register your device:

  1. Open this IT support form
  2. State that you wish to register your device
  3. Include the device’s hostname (in the format DUIPXXXXX or LUINXXXXX) and MAC address. These can be found on the box the device arrived in

Existing staff registering a new device

In the form, also include the hostname and MAC address of your old device that is being replaced. These details can be found by typing ‘ServiceDesk’ into the search on your old device and pressing return. This will run the ServiceDesk app, which will display the hostname and MAC address.

 

Install software on your device

If you are a new member of staff, ensure you activate your new university IT account and you set up an authentication method. 

You can install software on your device yourself or request that we do this for you. Follow these steps to install the software yourself:

  1. Log into your device and connect to Eduroam Wi-Fi when you are on campus. This will ensure you can log into your device when you are working away from campus
  2. Install relevant Microsoft Office applications
  3. Use Microsoft Edge or Google Chrome as your browser
  4. If you require specialist software, view the Software Library
  5. There may be some IT systems that you cannot access when you are working away from campus. Your line manager will be able to advise if you need to use any of the working away from campus services
  6. Ensure you create and save your work to OneDrive  
     

Request installation of computer accessories        Order IT equipment 
  

Recommended apps for your mobile phone

We recommend you install these free apps on your mobile phone using your app store.

MealPass

MealPass can be used to purchase food and drink on our campuses. This app also gives you access to discounts and special offers. Staff will need to create an account to start using MealPass. 

 

Microsoft Outlook and Teams

Use the Microsoft Outlook and Teams apps to send and receive messages from your colleagues, and view your calendar. You can also join meetings using the Teams app.

The username is your university email address, then enter your password. 

Microsoft Authenticator

If you have not already installed Microsoft Authenticator app, we recommend you use this for authentication. The username is your university email address, then enter your password. 

 

SafeZone

For the SafeZone app, enter your university email address and password. Use this app to instantly:

  • Alert the Security team if you are working alone or out of hours, you feel unsafe or see someone in trouble
  • Request medical assistance for accidents or injuries on campus
  • Access mental health resources