Difficult people are likely to appear in all our lives at some point. Whether it's a colleague, a business associate, a client, or even a friend or family member, the chances are that we will all encounter individuals whose behaviours are more challenging to deal with than we either anticipated or wanted.

Difficult behaviour can take many forms. Dismissiveness, condescension, misplaced humour, inflexibility and arrogance, to name but a few. How do you deal with these, and other traits, when faced with them?

Leadership coach, founder and CEO, Costas Kalisperas (Law, 1990), shares the approaches you can take to diffuse, disarm and transform difficult situations, including separating the behaviour from the person, using inclusive language and applying your curiosity, goodwill and perspective.

Webinar running time: 43 minutes

Followed by Q&A:

  • How to apply these techniques to family situations.
  • How to ensure inclusive language is received as intended.
  • How to foster a workplace which minimises difficult behaviour.
  • How to further escalate difficult behaviour.

Further insight from Costas - Strategies for addressing the work-life conundrum

Many of us find ourselves grappling with how to juggle the demands of our professional and personal lives. It’s a familiar conundrum: feeling overwhelmed by responsibilities at work while striving to nurture our relationships, health, and sense of fulfilment.

As an accredited leadership coach, Costas provides his top tips for getting the ball rolling for your year with clarity and intention. 

Read more >