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Student Experience Delivery Board

 

Terms of Reference

1.     Purpose

Student Experience Delivery Board is a sub-committee of Education and Student Experience Committee. The Board has oversight of the implementation of the University’s strategy and policies relating to Student Life.  Student Life is a broad term which refers to the everyday life of students, what they do, what they have to think about, and how they spend their time. The Student Experience Delivery Board's remit focusses on the aspects of student life which take place outside of formal study. This includes accommodation and living; food; sports clubs and societies; access to library resources and independent study; student administration; health and wellbeing; careers and employability services; and additional qualifications and volunteering opportunities. The role of the Board is to support the teams working in these areas and to advise on the development of future student life strategies. 

The Board shall have overall responsibility for ensuring work across its various portfolios and campuses is considered in the round and effective collaboration is encouraged, supported and evidence in delivering measurable and specific key performance indicators relating to the student experience. 

2.     Responsibilities

The responsibilities of the Committee are: 

Strategy 

1. Monitor implementation and delivery of the aspects of the University's Strategy and the Strategic Delivery Plan for Education and Student Experience which relate to Student Life and make recommendations to the Education and Student Experience Committee (ESEC) on future strategies in this area across our campuses.  

2. To monitor relevant internal and external developments and take account of them in the development of strategy and policies. 

3. To inform and be advised by any relevant stakeholders on matters related to student experience. 

4. To consult with other temporary and permanent networks, working groups, and task and finish groups on matters of strategic importance 

Performance  

5. To develop and oversee an annual action plan in support of the University’s Strategy and the Strategic Delivery Plan for Education and Student Experience. Monitoring delivery of the action plan against agreed key performance indicators, timeframes, risks and mitigations, communications and resource allocation.  

6. To oversee the risk registers of any initiatives in support of the delivery  the University’s Strategy and the Strategic Delivery Plan for Education and Student Experience, recommending interventions and escalating as required. 

7. To receive regular progress reports from individuals and sub-groups accountable for delivery of initiatives. These may include professional services teams, Faculties and Schools/Departments, or working groups established to specifically address aspects of the initiatives  

8. To receive reports from, maintain an overview of, and support the activities across the membership’s portfolios to better enhance the student experience.   

9. To provide reports and updates for ESEC to receive as required.  

10. To consider and respond to institutionally significant measures and reports on the student experience. 

Engagement  

11. To identify, promote and disseminate good practice in the development of student experience and student voice. 

12. To proactively seek the student voice through the Students’ Union and relevant surveys. 

13. To consider matters relating to multiple stakeholders, portfolios and/or campuses as a whole to ensure joined-up approaches, pooling of knowledge and resources, and sharing of best practice.

3.     Authority

1. The Board operates under the delegated authority of Education and Student Experience Committee (ESEC) and it is empowered to make decisions relating to the student experience and to make recommendations and/or refer items to ESEC for further consideration by ESEC, Senate, UEB, and other University committees as appropriate.  

2. On behalf of the Student Experience Delivery Board, the Chair is authorised to approve urgent business which must be conducted between scheduled meetings of the Committee.  

3. The Chair will notify the Board of any action taken under delegated authority between meetings, at the next meeting of the Committee. 

4. The Board has no delegated financial authority.  

5. The Board may delegate its responsibilities to sub-committees or groups as appropriate.  

6. The Board may establish a Thematic Review Forum, of which there should usually only be one running at any given time, with a clear remit, reporting purpose and end date. 

4.    Membership and Term

1. The membership of the Board shall comprise: 

• • Academic Registrar 

• • The Associate Pro-Vice Chancellor for Teaching and Learning 

• • Director of Estates or Representative 

• • The University Senior Tutor (or Deputy University Senior Tutor) (who should be an academic colleague) 

• • Chief Marketing and Communications Officer or Representative  

• • Director of Libraries or Representative 

• • Pro-Vice Chancellor Equality Diversity and Inclusion or Representative 

• • A Researcher Academy Representative (who should be an academic colleague) 

• • Two Students’ Union Representatives (which should usually be Sabbatical Officers) 

• • UNNC Representative as Nominated by Director of Campus Life, China  

• • UNM Representative as Nominated by Registrar, Malaysia 

• • Director of Student Experience or Representative 

• • Director of Sport or Representative 

• • Deputy Director of the Careers and Employability Service or Representative 

• • Director of Registry and Academic Affairs or Representative 

• • Director of Service Design in Digital and Technology Services or Representative 

• • A Faculty Head of Education and Student Experience 

2. The Students’ Union Chief Executive or relevant designated member of staff will be invited to attend as an observer.  

3. Other relevant colleagues may be invited to attend the Committee at the discretion of the Chair for all or part as is appropriate for the requirements of the meeting. 

4. Where a representative is nominated to be a member of the Student Experience Delivery Board, they will usually be members for the full academic year (or remainder thereof where a vacancy arises). There shall not be a limit to the number of years a representative may be nominated.  

5. Deputies may not attend in place of an ex-officio member or their nominated representative. 

6. Where a representative is nominated to be a member of the Student Experience Delivery Board, they should not usually also be a member of the Education Delivery Board. Exceptions to this are at the discretion of the Pro-Vice-Chancellor Education and Student Experience. 

 5.    Operation

1. The Committee shall be chaired by the Academic Registrar, or in their absence by the Director of Student Experience. 

2. The Secretary shall be a staff member of the University. 

3. The quoracy for meeting is half the regular membership plus one.   

4. Representatives are permitted and should usually serve for a term of at least one year before being renewed or amended. 

5. The Chair will determine the frequency of meetings, but it is expected that meetings will be at least once a quarter.  

6. The Board is a sub-committee of Education and Student Experience Committee and reports of meetings and copies of minutes shall be submitted to ESEC.   

7. The Committee may convene sub-groups or thematic review fora as it deems necessary to deliver its responsibilities. Any such groups or committees shall report to the Committee. The number of these groups and fora should be kept to as few as is necessary with clear end dates identified and agreed. 

 6.    Review and Assessment

The effectiveness of the Board shall be reviewed after one year of operation. Thereafter it will be considered every three years and include a review of the membership of the Committee.

Terms of reference updated 21 August 2025.

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