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PRIMIS is the leader in extracting knowledge and value from primary care data, helping to achieve better health outcomes across the UK.
We produce highly effective and practical solutions to help people access, understand and use patient data held on GP IT systems.
We achieve this through our unrivalled understanding of health informatics, our clinical expertise and our trusted and established products, services, consultancy and training.
PRIMIS is part of the School of Medicine at the University of Nottingham.
How to get in contact with PRIMIS including visitor information
Join us - PRIMIS Hub membership
PRIMIS is in the process of upgrading its IT servers and streamlining the Hub area, with help from colleagues from the University of Nottingham’s Information Services.
This is a major IT project that will take place over the coming months. While most of the improvements will be invisible to CHART users, you will start to see some changes to the Hub area while we work to improve the online environment and provide easier access to CHART tools, CHART Online, tool updates and other services for you.
As the changes are implemented, if you experience any issues with downloading CHART, access to quality improvement tools or online information please contact our Helpdesk as we will be able to work with you to provide an alternative method.
In conjunction with these IT improvements, we have made changes to the way you manage your own personal data this year in order to comply with the legal requirements of GDPR. You can now manage data preferences and change certain details for your Hub account online yourself, including reading and agreeing to new Terms and Conditions. As part of the GDPR requirements, we have closed the accounts for any members who have not accepted our revised Hub membership terms and conditions (T&Cs).
If you haven’t accepted the T&Cs and your account has been closed but you would like to continue to access CHART and the PRIMIS tools please contact us to reactive the account.
For the same reason, a ‘Superuser’ seeking permission to view a practice’s data in CHART Online may find there are no currently active users in that practice. This is because the practice users have not accepted the T&Cs and are currently “missing”. Please ask the practice to contact us to reactivate their account.
We apologise for any inconvenience or disruption caused during this period of improvement, and hope you support us during this transition to a better online environment for all CHART users.
The PRIMIS Team
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Email us email@example.com
Helpdesk 0115 846 6424
General office and non-helpdesk enquiries 0115 846 6420
Please see Contacting us for further details